I for one love to hear client feedback from Compendium users, as it allows us to always be improving. The Client Success Team here is constantly looking for ways that we can tweak our platform to make it more user friendly and take our customers feedback very seriously. In fact we even send out surveys to our clients frequently to solicit such feedback.
This week we sent out one of these surveys and as always our biggest cheerleader - Julie at Taiga Company - was willing to let us know her thoughts. As I am sure not everyone out there wants to hear the nitty gritty details we asked, we'll just provide her additional comments since it brought a smile to our face. Thanks Julie!!
"10 Great Things about Compendium:
What could make Compendium even BETTER?
If the business incorporated sustainability concepts: energy efficiency, waste reduction, paperless...ways to reduce your carbon footprint. Then, I could blog about you and use my keywords!"
It is our goal to make all of our customers as happy and successful as Julie with their blog program and online marketing strategy. Thank you to all of our other clients that have provided us feedback along the way and we look forward to continued successes together!
As for the sustainability concepts...we have our own personal in-residence recycling/waste reduction fanatic. :) We'll keep working on it Julie!
This week we sent out one of these surveys and as always our biggest cheerleader - Julie at Taiga Company - was willing to let us know her thoughts. As I am sure not everyone out there wants to hear the nitty gritty details we asked, we'll just provide her additional comments since it brought a smile to our face. Thanks Julie!!
"10 Great Things about Compendium:
1. reliable
2. always up
2. always up
3. software makes it easy to post
4. timely and fully executed service requests from client success managers and support (as in, they read the email and execute or follow up on every item in the email without having to go back and forth numerous times taking up time and increasing frustrations)
5. continued education via webinars (so I don't have to learn this on my own)
6. fun contests
7. proactive advice (trends, changes with Google..again, so I don't have to learn this on my own or dedicate time to it)
8. personalized and professional service (I receive stellar service even though I'm only one blogger)
9. Compendium employees demonstrate by their actions their commitment to our success. It's not just lip service.
4. timely and fully executed service requests from client success managers and support (as in, they read the email and execute or follow up on every item in the email without having to go back and forth numerous times taking up time and increasing frustrations)
5. continued education via webinars (so I don't have to learn this on my own)
6. fun contests
7. proactive advice (trends, changes with Google..again, so I don't have to learn this on my own or dedicate time to it)
8. personalized and professional service (I receive stellar service even though I'm only one blogger)
9. Compendium employees demonstrate by their actions their commitment to our success. It's not just lip service.
10. Personalized feedback to make your blog better: improved conversions,layout,etc.
What could make Compendium even BETTER?
If the business incorporated sustainability concepts: energy efficiency, waste reduction, paperless...ways to reduce your carbon footprint. Then, I could blog about you and use my keywords!"
It is our goal to make all of our customers as happy and successful as Julie with their blog program and online marketing strategy. Thank you to all of our other clients that have provided us feedback along the way and we look forward to continued successes together!
Comments for Client Feedback Welcome!
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