Other companies put their Marketing team on it, so the content is really regurgitated site content, whitepapers and case studies. The verbiage is refined with little personality. Blah... blah... blah... Zzzzzzz...
When you wonder about who will be a company blogger, you should ask yourself who you'll entrust your clients to? Who will be fulfilling your business relationship? Since blogs provide such a rich quantity of qualified leads through search engines, it's typical that the search engine user is asking the exact question that your employee can answer. Not your CEO, not your President, not your VP of Marketing... but the person who you've entrusted the relationship with.
That means that you can assume a pattern where your employee who handles the customer will write about topics important to the customer... which, in turn, will be topics important to a new visitor! As a result, customer-facing employees happen to make fantastic company bloggers.










Posted by: Don Schindler on Tuesday, December 2, 2008
I think that your suggestion above is dead-on on who should be blogging but that doesn't necessary mean they will or can. There are some very good executives who are awesome at building relationship but when it came to email correspondence they were downright scary. And I've ran into quite a few who just didn't want to. Forcing them to be "out-there" might end up with some undesirable results. I believe that anyone and everyone in the company should be invited to blog if they want to. Each person has their own perspective. I also believe that if they have personal blogs, the company should link to them. This is transparency and trust in your employees. If their blog would embarrass you then why are they at your company? I personally like to get to know the people I'm going to be working with and blogs are an outlet to that personally and an inlet into the company. Just my two cents. www.donschindler.com www.mediasauce.com
Posted by: Amy Stark on Tuesday, December 2, 2008
I agree... but customers always want to "talk to the manager." A strong bond of trust between upper management and the customer base is a good idea, too, don't you think?
Posted by: Douglas Karr on Tuesday, December 2, 2008
Great feedback Don - and I hope I didn't give the impression these folks should be used in spite of Marketing or Leadership. Nor should they ever be forced (maybe a little arm-twisting, though!).
Posted by: Lorraine Ball on Tuesday, December 2, 2008
I have to agree with Chris. For the first year or the Roundpeg blog, I did all the writing, and it was exhausting. Now everyone at Roundpeg writes from time to time. it is still mostly my stuff, but Taylor, Amy and Annalise add an interesting perspective on projects they have completed. The multiple voices, help people get to know all of us.. I would tell clients to ease into it slowly, maybe approving drafts written by others before you completely cut them loose.