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Retaining Users

Thursday, April 30, 2009 by Clayton Stobbs
I came across an interesting article yesterday over on TechNewsWorld about the ability of Twitter to keep their users over time.  Apparently,
 

The Twitter micro-blogging service only retains about 40 percent of users month-over-month, Nielsen Online Research Vice President David Martin claims in a company blog post.


Even more, the article dives a bit deeper into the fact that retention is obviously a huge part of growth.

A high retention rate is necessary to reach a large audience, although it does not guarantee that reach, Martin said. Twitter's relative newness -- it was founded in May 2007 -- is not a factor because Facebook and MySpace, when they were new, had double the retention rate of Twitter.

In any case, I won't spend too much time expressing my opinion about Twitter but customer engagement and acquisition is what corporate blogging is all about so head over and check us out!
 



Comments for Retaining Users

Friday, May 1, 2009 by Douglas Karr:
Nielson made a HUGE gaff on their measurement, discounting the 3rd party integrated applications. Most folks that use Twitter 'graduate' to using a third party application and not returning to the website. As a result, their retention is much higher. Twitter is a permission-based medium so I do like it. As well, I can publish my blog's feed to Twitter via Twitterfeed - exposing my personal network to my blog posts. All of these mediums are interesting, but the strategy should always be to provide a path for your extended network, network, and prospects to engage with you. RSS and blogging allows just that! I need not spend a lot of time on Twitter... I can just work on great content on my blog and publish it to Twitter - as well as any other Web 2.0 app with RSS capabilities!

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