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Why are we wasting Jon by the bathroom?

Tuesday, December 2, 2008 by Chris Baggott
Let me start by saying... I love Home Depot.  I go at least twice a week.   I also can't help thinking about their marketing all the time.   That's a strategy that paid off for both me and Home Depot when we got them going on email back in my ExactTarget days.

Home Depot Store Manager, not bloggingSo I took this picture the other day in my local Greenfield, Indiana Home Depot.   Jon here is apparently the store manager.   His picture hangs right by the bathroom doors ...as I'm guessing is the same for every one of Home Depot's 2,230 other stores.

Now apparently, Home Depot has over 330,000 employees but only the store manager gets his picture up.

Here is my point.  Jon is smart, he knows hardware and home improvement.  He's obviously a leader considering he's responsible for something like 130 other store employees.   Let Jon and at least a few hundred of those 330,000 employees blog.  

Retail blogging strategy works when that blogging is in high volume and drives a lot of search traffic.   If even hundreds of employees posted about the problems they are solving and the customers they are interacting with along with their locations....well Home Depot or any large retailer would be winning every search related to their products or services on the face of the earth.

At the end of the day, successful retail marketing means you have to compete for every opportunity.   Millions upon millions of people are using search engines looking for the help that can be somewhat undifferentiated between brands.  A Corporate Blogging Strategy that targets SEO is the differentiator.  Win the search with blogging, win the conversion with Jon from Greenfield.

Comments for Why are we wasting Jon by the bathroom?

Tuesday, December 2, 2008 by Douglas Karr:
Awesome post, Chris! And fantastic example!!
Wednesday, December 3, 2008 by Don:
Interesting!
Wednesday, December 3, 2008 by Paula Richey:
My husband and I also frequent Home Depot... The guy in the paint dept is my new best friend... he is beginning to no my style. And did you know that bamboo is a renewable resource harder than oak? Yep... 5yrs for bamboo to regrow a tree... 60-70yrs for oak...thus we have new solid bamboo/walnut stained 6" plank flooring...love it
Wednesday, December 3, 2008 by Chris Baggott:
Exactly Paula, These employees are real people...it's always been one of the great advantages of Home Depot...the paint guy knows something about paint :-) The flooring stuff too..both these points would make terrific blog posts...and just think multiply that by 300,000 employees...who do you think would win every hardwood flooring search on earth?
Thursday, December 4, 2008 by Ryan:
I used to work at that exact store. yes the employees on the floor are great and real people. they hired some corrupt managers who got fired for fraudulent activities after I left. i have a hard time thinking they would blog though... maybe the store manager level and up would do it. I know they gave the Store manager (who later got fired) a Tablet PC and I was drooling over it, and she didn't know how to turn it on or what it was capable of.
Thursday, December 4, 2008 by Chris Baggott:
Again, I think this supports my case Ryan. You coveted the opportunity to talk about your store, your customers...you may be among only one or two in the entire store, but think about the 2500 Home Depot stores X 2 employee bloggers = 5,000 people writing content talking about Home Depot, the customers, the products, the brand, the community....well you get the idea. A corporate blogging strategy focused on SEO is based on volume. Search engines are looking for authority. Who best to talk about plumbing solutions that 500 people who work in Home Depot?

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