Compendium is based in the heart of downtown Indianapolis, overlooking Monument Circle.  We love this city.  Our CEO Chris Baggott often talks about how he was here for some time, then lived in Chicago and New York... but found his way back to Indianapolis, and he's here to stay.  This is his home, and Compendium's home.

As a Software-as-a-Service company, we can service clients all over the world, but it's always great to build strong relationships with our own neighbors.  We have several clients here in town that use our blogging software, but I want to highlight one of our newest partners, the Indianapolis Conventions & Visitors Association (ICVA).  They are a great group of people, and their blog covers all kinds of things to do around town.

I went to lunch with Karissa and Jeff from the ICVA, and we started to talk about the Public Art Project... particularly "Dancing Ann", who was removed from her brick base on Aug. 20th, apparently to fix one of the LED screens.



Jeff and I debated a little, realizing that Dancing Ann was not the same as Sara Dancing, formerly located at Illinois and Maryland.  Both were designed by Julian Opie, a British artist contracted by the Arts Council of Indianapolis.  Jeff and Sara had a close relationship, as did Ann and I (I live in the area where she was permanently placed).

So, Dancing Ann, if you are listening... please come back.  When I walk to and from work each day, there's a piece of me that feels empty inside without your unique style of dance.  Now all that is left is this brick foundation.  Luckily there are other great art projects, events and things to do from the ICVA blog that I can take my mind off this tragic loss....


A great blog post on the WSJ.com BizTech Blog discusses the pros of online software (more commonly known as software as a service)  and the post also hits how this quasi-new medium has to be sold.  Talk about a more relevant post to our company? 
One of our fellow software as a service companies, Success Factors (employee management software), notes re-investing 108% of their revenues into sales and marketing for this year...crazy numbers, but worthwhile if you have a good product, can prove yourself and have an ongoing relationship with an organization (think exponential growth --- renewing clients + new clients + additional services for both).

One thing that CEO Lars Dalgaard hits on is how it is hard to get the "big businesses" to buy from you.  I can feel his pain in our business...there are a lot of hoops to jump through and the need for most large organizations to innovate has been relatively low --- as the big dollars and repeat customers traditionally have allowed their marketing efforts to be more or less branding exercises with little ROI attached to these activities (or habits).  Things are changing...it's not just the small guys that are needing to innovate to compete, with globalization factors, a rough economic time the ears of even the 'big guys' are perking up when it comes to marketing ROI and lead generation.  We are ready to talk to them about corporate blogging and bust through the challenge of selling to big business.



Pictured: Eric Romer, about to catch a touchdown pass on a slant route in the end zone?  Suit him up, Dungy.... he looks ready.

So, I had the opportunity to tour Lucas Oil stadium last weekend, and it was a pretty amazing sight.  As a Colts fan, this is like Christmas.  The excitement in Indianapolis has been building ever since Lucas Oil broke ground.  Despite some disputes about funding of the project, this beautiful structure has a serious allure to it. 

One of the things I kept hearing during the public tour was people referring to the stadium as "The Luke".  I must admit, it was pretty catchy, and fans love putting their own nickname to personalize their city's new baby.  But as you would imagine, the sponsor is not so happy about the nickname.

I've always been curious how you measure the worth of a stadium sponsorship. Spending $122 million on naming rights for 20 years is no cheap purchase, even for a large manufacturer of oil products.  I hear about the ROI of advertising dollars all the time, but this I think stadium sponsorships in general fall into what Corporate Blogging expert Debbie Weil describes as "Return on Influence".  It's next to impossible to measure sales that directly result from Lucas Oil Stadium, especially when people refer to it as "The Luke".  Forest Lucas was quoted in an IBJ article saying:

"Calling the stadium 'The Luke' doesn’t sell a dime’s worth of products for us.  This will be a place we intend to show Lucas Oil to the world, so we’re eager to protect the integrity of the name.”

I get Mr. Lucas's frustration, but there's not a whole lot you can do when something catchy spreads with fans
, especially as sports columnist Mark Rosentraub stated in the article, "exposure through the Internet can spread the nickname and entrench it in people’s minds even faster than traditional media." 

My suggestion?  You can't beat 'em, join 'em.  Find a a way to ride the "Luke" wave, and join the conversation.  Social media, affordable blogging software and other web-based tools allow you to be present, and help drive those internet trends.

Despite the nickname concern, the sponsorship "engagement" (2008's buzz word) that occurs inside the stadium, interacting with the Lucas Oil brand experience, the dragsters, race-car simulators, etc. is very creative an
d sets a new precedent in sports marketing.


The Valleywag blog had a great post tonight about the ineffectiveness of sponsoring a celebrity blogger.  Citing Seagate's sponsorship of Robert Scoble's blog as an example, post author Owen Thomas notes that the computer storage manufacturer's stock price has decreased significantly since the sponsorship began.  The post goes on to cite some interesting statistics.
In April, a study by Canadian research firm Pollara found that word of mouth works — nearly 80 percent said they'd buy products recommended by a friend or family member. But word of mouse? Only 23 percent said they'd buy something touted by a blogger. "This shows that popularity doesn't always equate to credibility," Pollara executive Robert Hutton told MediaPost. "Marketers might have to reconsider who the real influencers are out there."
This is an reinforcement of the case that Compendium CEO Chris Baggott been making both in his presentations and blog posts like one from late May, where he wrote:
2.    Celebrity.    So many journalists covering  Social Media focus on Celebrities and celebrity bloggers.   There are 20,000,000 businesses in the United States…and this doesn’t count non-profits.   Hearing stories about Jimmy Wales, Michael Arrington, Kerry Miller or Jonathan Schwartz is great if you’re People Magazine, but this is Business Week.   Tell me about real businesses using these tools.   The story at Sun Microsystems isn’t the story of a CEO/Celebrity blogger (Jonathan's Blog), the story is the thousands of normal everyday Sun employees that blog.  Who are they?  What are the benefits to the organization?  (hint…it’s not touchy-feely....the ROI is found in winning searches and converting those visitors to prospects….)
The takeaway message for businesses is that you'll get more mileage for your marketing dollars if you invest in a company weblog, continuously stocked with content by plain-spoken employees who believe in what you're doing.  Compendium's Multi User Blog Software helps you achieve that goal.

"History doesn't repeat itself, but it does rhyme."
-- Mark Twain
I was reminded of this quote by Twain today as I read two articles, one at InfoWorld and the other at InformationWeek, about the Mozilla team's plan to give Firefox's JavaScript performance a jolt.  Code named "TraceMonkey", the project is introducing support for just-in-time code compilation into its JavaScript engine.  This new feature has been included with the alpha version of Firefox 3.1, but it is turned off by default because of it's work-in-progress status.

This project is interesting from our standpoint because an increasing amount of our application relies on client-side JavaScript to provide our customers with a smooth experience in editing and maintaining their blogs.  While the rise of AJAX has included many singing the praise of rich internet applications, JavaScript's status as an interpreted language has forced us to keep an eye on performance as our blog authoring software becomes increasingly feature rich.

As ambitious as the project may be, the Mozilla team are thinking wisely here.  The narrative being pitched by Adobe and Microsoft is that if you want to create rich web interfaces that have good performance, you need to lock into one of their proprietary technologies, the kind of technologies that require downloading and installing plug-ins.  As JavaScript pioneer Brendan Eich astutely points out in the InformationWeek article, "Not everyone wants to get a plug-in."

I was also struck by this passage from that same article:
If Mozilla is successful in its efforts, the rationale for developing rich Internet applications will become increasingly questionable. As Eich sees it, RIAs are already at risk. "Those platforms that are not a browser are an increasingly thin value-add to what the browser can do," he said.
In these remarks I hear an echoes of Marc Andreesen back in the mid-to-late 90s, when he boasted that one day Windows would be reduced to
"an unimportant collection of slightly buggy device drivers" with a combination of Netscape's browser and Sun's Java technology.  It's even more amusing when you recall that part of this promise was tied to Sun's addition of support for just-in-time compilation for the Java virtual machine.

Will JavaScript succed where Java fell short.  It will be interesting to see how it all plays out.



I'm the only person in the history of our own blogging program to have to pull a post after it's gone live.  Could it have anything to do with the fact that I'm the only person in the Company that doesn't have his posts go through a review process?

I recently wrote a blog post about something I thought I overheard at a recent Indianapolis blog software conference.   Turns out that I heard inaccurately.  Ooops!

As you know, from a Business or Corporate blogging standpoint, we here advocate widespread employee blogging.   Employees generate the best content, telling real stories about real people, by real people.  Compendium clients see signifcantly higher SEO benefits from this sort of blogging and much higher searcher engagement.

But...as I've proven, it's not without risk.   This is why we have incorporated a workflow system so that all employee posts have to be reviewed by someone else.   It's not that your employees are malicious or that you are trying to squeeze the life out of them and their content.

It's just that blog authors tend to let passion get in the way of judgment & for a business it's just a blogging best practice to keep an eye on your content before it can do you any harm.

I'm not mean, but the most junior member of my team would have looked at this post and said: "Chris....are you sure this is what you are trying to say?"

There are a lot of blogging benefits, and only a couple of risks.  Once bad content goes live, you can't get it back...only ask for forgiveness.





A lot if you're an employee at Compendium Blogware. A few weeks ago we took the entire company on a whitewater rafting trip to Pennsylvania. The event was planned by our very own Kaila Woodside, who was a whitewater rafting guide for several years in Ohiopyle. Not only is she a fantastic part of our sales organization, Kaila can steer you through a drop the size of Niagra Falls.

Okay, maybe it wasn't that bad, but as someone who's never rafted below, that's just about what it felt like for me.

What did the company get out of our whitewater rafting event? Of course we got team building, bonding, and all sorts of great stories (and pictures), but we also got a lot of great blogging content. And that content helps visitors that show up at our business blogs understand that yes, we are a company that provides blogging software, but we're also an organization full of smart, fun, and hard working individuals who aren't afraid to roll up our sleeves, dig in, and kick some butt.

A big part of any company blogging program -- regardless what industry you're in -- is showing your human side. That's why I'll leave you with this great picture of me and my raft mates on the Yougheny River!



Compendium Blogware is happy to announce that our newest client, Eugene Chamber of Commerce, is blogging.  Not only are the blogging, but they are already seeing results!  In just one month of posting content they have seen all but one of their keywords ranking in Google

How have they accomplished this in such a short time?  The answer is, and will always be, content.  The way to get better rankings in the search engines is by adding updated and relevant content on a regular business.

Blogging for SEO is a growing business trend that companies are continuing to see the benefit of.  Our blogging platform is easy to use and makes blogging fun.  The Client Success Team at Compendium will help you get your blogs off the ground and provide you with continuing support for the life of your blog.  We are here for questions, consulting, and getting your company the results that you are trying to achieve.  What other blog software can say that? Well, none to be exact. 

If you would like to view Eugene Chamber's Blog click here.  Leave them a comment while you are at it!


I came across an blog post from Saul Hansell in the New York Times' Bits blog that highlights what most of us regular YouTube users have noticed lately: an increase in ad-supported videos.

The author points out that the ads are more reminiscent of "the gaudiness of MySpace than the sterility of Google," and describes how the Kings of Search are trying to get a return on their $1.65 billion investment when they purchased YouTube last year. 


Don't get me wrong, I'm a huge fan of behavioral targeting when done properly, and not intrusively like Facebook's Beacon nightmare.  For example, the image above has a text ad in the top right corner for Obama's book, which is probably relevant to a person watching a video about the man.  But, like Saul said, it's a little harder to justify "enhancing user experience" with a Nissan ad that pops up on the bottom.

As online video grows (which it will), I'm sure this model will be tweaked and improved.  However, right now, it's very much a "shouting" method of marketing.  The first time an ad has no relevance to me, I stop paying attention.  This only needs to happen once or twice (Myspace is a prime example), and then I tune out.

For businesses trying to reach their target audience, corporate blogging software allows you to create very relevant, personal content for those in the market to buy.  The best "behavioral targeting" is to deliver highly relevant, recent information to those seeking it.  As the digital shift continues, every organization will have a company blog in the next 3-5 years.



Through an interaction with a potential client today, I was introduced to an intriguing event: Startup Weekend.  The basic premise is a group of highly motivated developers, marketers, entrepreneurs, and business-minded people gather for a weekend to pump out ideas for companies and projects - and they actually develop them from start to finish.  Wow. 

This immediately made me think about the 48 Hour Film Project which was recently in Indianapolis.  I've had a couple of friends who've participated in the past years, and I always thought, "what a cool concept!"  You have a set period of time to start from scratch, and end up with a finished film project.  Well, now there's something similar for those with entrepreneurial minds (by the way, I just spelled entrepreneurial without the red-underlined AutoCorrect feature popping up - I was very proud of that)

So, this is event is coming to Indianapolis September 12-14, and I'm planning to participate.  It's been an incredible experience transitioning from a global corporation with thousands of employees to working for a small startup software company of 25 people.  And I love it.  The startup atmosphere is contagious, and our blogging software company in Indianapolis is no exception.  Being on the front lines of an ever-evolving and rapidly growing company is like nothing I've experienced before.

I encourage you to check out the event if you have an interest in this type of thing.  If it sounds boring, check out GiggleSeed, one of the companies born from Startup Weekend Columbus.

I had a great weekend at a friend's lake house, which consisted mostly of relaxing, boating and eating.  However, I managed to sneak in some talk about business blogging as well. 

One of my biggest struggles with being on the cutting edge of a new blog software is how to break it down to layman's terms.  In any form of communication, you have to speak the language of your audience.  If I'm talking to a business that is well-versed in SEO and Paid Search Advertising, my discussion will be more granular and technical.  However, some people don't want to know how the engine works, they just want the car to run.

Our host for the weekend, Harry, was intrigued by Compendium's solutions for business, but needed a quick explanation.  OK... so what's the best way for me to describe what we do, cocktail in hand on the boat, so it's relevant to Harry?  I got it... his hip replacement surgery next week.

Me: So, before your surgery, did you do any research?
Harry: Well, yeah, of course.
Me: Did you use a search engine?
Harry: Like Google?  Yeah, I'm pretty sure I did.
Me: Well, what we do is provide software to businesses, and in this case it would be a doctor/surgeon/health care provider, to tell relevant stories about hip surgery and recovery.  So, when you, the potential patient, goes to do research, you find a human being giving you up-to-date, relevant information.  It looks similar to a website, but with more of a conversational, personal communication.
Harry: Sounds like it makes sense...
Eric: (pulls out iphone) Here, let me show you...

Then I went on to do a Google search of a Compendium client.  If you want to hear how this process works from one of our clients, Tampa Bay Convention & Visitor's Association, click HERE to sign up for the Webinar Thursday, Aug. 14th.


The SEC (U.S. Securities and Exchange Commission) announced this week that corporate websites and other forms of online media such as blogs will be a permissible vehicle to disclose information for investors.

Here's a good article that gets to the heart of the ruling.

So why is this so important for enterprise blogging solutions, like Compendium? Couple reasons:

1. Need - the need for corporations to have blog software is only going to increase.

2. Legitimacy - occasionally we'll get the question, "is blogging a fad?" We know the         answer is "no" but now we have the federal government promoting blogging for             business as a "recognized channel for distribution."

And, for businesses - gosh what better time to embrace a blogging strategy, and save up a little cash that would otherwise go to releases! So now among other things business can blog to:
  • disclose information
  • get found in organic search
  • humanize their marketing
  • and, blog to acquire new business.
There couldn't be a more profitable and deserving time for businesses to start blogging.

Big Corporatations try and make things so complicated.   I always say that innovation starts at the bottom...the so called Minor Leagues.   Think sports marketing, everything cool in sports marketing (bat night, concerts, fireworks...even frisbee dogs) started in Minor League Baseball.

This is especially true in business blogging.   With the advent of Affordable blogging software, some of our best bloggers turn out to be coming not from the ivory towers of the fortune 500, but from the SMB's.   Forget Jonathan Schwartz or Robert Scoble...

Root Beer Float Recipe from Business Blogger Lizan Brand of Greenfield LiquorsIf you want to emulate great Blogging Best Practices, pay attention to Lizan Brand.

Lizan is focused on Blogging for Search. She highlights high value and unusual products using all the best SEO tactics including the right keywords, geo targeting and blended search favorites like video.  Why?

So when someone is looking for a specific product or a drink recipe in Greenfield or any of the surrounding communities like the big city of Indianapolis, she's the number one choice.

As a result, she has been featured in the  Indianapolis paper which is over 20 miles from her store. This week she was featured in DMNews (trust me, she doesn't consider herself a direct marketer) and the things that she blogs about, she is now buying by the case.  This is the best thing about Business Blogging, telling a great story about things that move your business forward.  

Sure Greenfield Liquors sells 6 packs of cold Miller Lite, but her profits come from high end wine and Liquor.   Blogging on these topics rings the cash register.

Watch this video and see if you don't end up thirsting for a Root Beer Cocktail :-)

In an article from Duct Tape Marketing, by John Jantsch, he talks about the benefits of hosting a blog on your own server.  This is a feature that Compendium Blogware provides for you.  There are many benefits to NOT hosting your own software. 
  1. You do not have to learn how to apply the upgrades to your existing software.
  2. We walk you through any questions that you might have so you fully understand the functionality of your software.
  3. Any problems that you experience with "free" blogs, you are expected to fix.  We take the guessing game out of it by fixing the issues for you.
  4. Our company is open for suggestions that you have for product requests.  Therefore, you get to use a software that you are comfortable with. 
Our blog hosting software is always changing and improving to fit the needs of our clients.  If you are considering utilizing an organizational blogging platform look no further than Compendium.

Alright, I admit it.  I have completely given into to the iPhone craze (although, I still retain some pride as I did not stand in line for 5 hours to get the phone on the first day, I waited until day 2).

iPhoneThis is my first Apple product so I am certainly no apple-head, but I can now understand the passion expressed by Apple users.  However, this conversion of loyalty is not caused by what you would think. As Jon Fortt over at Fortune Magazine mentions in his article:

"The iPhone’s magic isn’t in the features – not the 2-megapixel camera, or the Safari web browser, or even the music and video capabilities. It’s in Apple’s knack for making all those features easier to locate and use."  Not only is Apple making it easier for consumers to use, they are also reshaping the wireless game by making a move "from phone sales to software development".  

The iPhone's impact on business is monumental as well.  There are endless choices out there for the professional looking to be mobile; but with the iPhone's ease of use, larger screen, quicker web access and user-friendly internet tools make it an easy choice for me.  Having access to the internet no matter where you (as long as you have a signal) without having to carry around a clunkly laptop/computer bag will only breed more and more users surfing the web.  

The next time I'm standing in line, have a lay over in the airport, or waiting on my friends for a get together - guess what I'll be doing - that's right, checking in on all of my clients blog posts (ha ha). 

In all seriousness though, with the focus on technology, it is important that a business get their name out there and be searchable.  Corporate blogs are a perfect answer to this, as search engines love the fresh, relevant, and frequent content that blogs create.  Our blogging platform keeps the process simple, as well as, delivers powerful results (like the iPhone).  Not to mention, we also partner with our clients, and provide day to day support, and are available to answer any questions that may arise.

Millions of searches are run every day, and we here at Compendium Blogware want to help ensure that it's your company that is showing up in those searches, for your targeted consumer.  With our easy to use software, active support and customer service, your corporate blog will see success and perhaps you'll become "obsessed" as well...

You're not alone. This article, 25 Tips for Marketing Your Blog, made me think of how daunting business blogging can be for any kind of organization.

There are some good tips in this article, don't get me wrong.

It's just a lot to think about, and you're a busy person, right? I am a big fan of using subject matter experts (SMEs) as much as possible. I don't want to be an accounting pro or a legal pro -- I want to have a basic understanding and then pay and rely on people around me to help.

Okay, so you know where I'm heading with this:

  • Wouldn't it be great if you could do the same thing with a corporate blogging program?
  • Wouldn't it be wonderful to have a blogging partner who can worry about all the details so that you can focus on writing content for your company blogs?
  • Oh, and wouldn't it be great to use a blogging solution that lets you log in, type your content, and then the blogging software itself structures that content in a way that helps you get found in the search engines?
Well, stop the head explosion and accept that you don't have to know all the answers in order to get started. You just have to find the right partner, and by default, the right blogging tool.

We've started something pretty cool here at Compendium.  Our Client Success team has started sending out emails to the rest of us sharing statistics, and major successes of our clients.  I have found this pretty helpful when talking to potential clients, especially trying to drive home the point that early adopters will prevail using our software.  The sooner you start, the sooner your organization is going to see increased search engine traffic, engaged readers, and eventually more business! 


I'm always amazed at how potential clients that are coming to us know they need to be blogging, they just don't know why.  That's always my favorite part of our conversation when I get to inform them, and see the light bulb go off!  I'd like to share an exerpt from NetSquared.org: 

"Did you know that over 57 million Americans read blogs? U.S. blog readers average 23 hours online each week! An average of 64% of Canadians visited blogs in 2007. And 10% of online consumers in the U.K. read blogs at least once a month.”

For the complete article go here.  Like our CEO Chris Baggott always says, "we're changing the world!".


We focus on a wide variety of marketing tactics surrounding our blog writing software. In a recent article by Lee Oden, he goes on to discuss each one of his secrets to blogging for search engine optimization. I do have to disagree with his second point where he names his favorite blogging platforms.  This is probably due to the fact that this author is not familiar with our better blogging software.

One of the major differences between Compendium and our "competitors" is that we walk you through each one of these 25 marketing initiatives.  Where as, the other blogging tools allow you to set up a blog and then leave you to figure it out on your own, we hold your hand through the entire process.  Our client success team is trained to get your blog off the ground and have you ranking on keywords as soon as you possibly can. 


At Compendium Blogware, we drink the kool-aid. We blog to get found in organic search and our compending software helps us maximize the keywords we're targeting in search.Instant Chat

So -it's always fun to share some real-life examples of blogging success! We had a prospect (now potential client) find us through our blogs yesterday. Here's how it happened:

1. Prospect was looking for blogging software.
2. Prospects googled "Blogging Solution"
3. The Compendium Blog "Blogging Solution" appeared as the #1 search result.
4. Prospect browsed the blog to affirm the information was on point.
5. Prospect clicked on the Live Chat Call-to-Action, which triggered me!
6. Prospect and I chatted she was interested in a demo.
7. Prospect was forwarded on to Business Development
8. Prospect is now a Sales Ready Opportunity - and might close within the month!

Does this pattern of events sound familiar?

Personally, when I'm searching for something, my search starts and ends in the organic section of a search engine. That's why, as a marketer, it's your job to get found in organic search and blogging is a tool that will help you do so.

And, with the right calls- to- action on your blogs you will convert blog visitors into potential customers. In our case, a simple Live Chat feature appealed to this particular prospect. View it here.

Do you have Blogging ROI stories to share? If so, Compendium wants to know about them. Please send blogging ROI results to: megan@compendiumblogware.com.


Seth Godin has a great blog.. despite my disagreeing with his "Limits of Meta" post from last week.  He's published various books on marketing, and has an amazing knack for simplifying concepts.

His recent post titled "Are they ready to listen?" talks about the concept that most marketers forget:"is my audience ready to listen to what I'm telling them?"

I really like this concept, and totally agree that it's vital to a business's communication with potential customers. 

This can be related to all facets of life.  For example, I went to a concert on a Sunday night in Indianapolis recently.  The bands were all talented, and the promoter worked hard to flyer the city and get the word out.  But, people don't want to go out on a Sunday night... regardless of how good the act is.

The same thing applies to business, as Seth points out: "The tragic mistake of demographics and media planning is that they overlook the single most important issue: is the person you're talking to ready to listen?"

Guess what??  The web has changed marketing. Search engines give you (a company) the power to LISTEN, instead of shout at prospects with traditional forms of media... hoping they are ready to hear you.  Business blogs allow you to be found easier in Google, engage readers with relevant, conversational content, and convert them.  Simple as that.

Easy blogging software allows this process to happen with little effort.  Start creating content today, and spread those two ears out over the internet.  Now, you can sit back and listen... When people WANT you to talk to them, you'll be there. 

To see this in action, Google "blogging solution", and see what the top 1 or 2 result (out of 11 million) is in the organic results.

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