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Why You Should Welcome Negative Comments

Tuesday, June 2, 2009 by P.J. Hinton
A common concern raised by businesses evaluating Compendium Blogware as their blogging platform is what should be done about negative user comments.  Some go so far as to wanting the ability to omit a comment section altogether.

Jeff Atwood, a well known software developer who also publishes a blog titled Coding Horror, has a great post about why bloggers should welcome comments, both good and bad.  Pulling out a key excerpt:

Criticism, painful though it may be, is still a conversation. It means your readers and listeners are engaging with you, and there's something to learn from following that conversation. Those messages you're broadcasting out into the world are being received, in some form, by someone on the planet.

He goes on to note that you should start worrying when people stop caring to comment at all.  When the interest is gone.... when you are no longer relevant to your market... do you think your business will have much of a future?

Read Atwood's post.

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Comments for Why You Should Welcome Negative Comments

Wednesday, June 3, 2009 by Douglas Karr:
Another great post, PJ! I recently attended a conference that Southwest Airlines spoke at and they admitted, through all the mistakes they made, one key to the blog and the brand's success was that they opened their blog open to negative criticism.
Wednesday, June 3, 2009 by JR:
very interesting approach. i mihgt have to stop moderating comments (except spam)

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