My name Jenni Edwards and am a Business Development Manager at Compendium Blogware. I began dabbling in blogging and social media  with the advent of the personal, web-based blogging tools that launched around 2001 and also have become a bit of a social networking 'junkie'; but what I am really energized about is what blogging can do for businesses. Blogging allows businesses to communicate, grow and build relationships more effectively and on a larger scale than ever has been possible with traditional marketing and public relations tools of yesteryear.

This blog will focus on the many benefits of blogging for business and will discuss some of the latest findings and research related to organizational blogging. I will also provide some updates about the growth of Compendium Blogware:  a provider of easy to use corporate blogging software.




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Thought this was really cool and shows the power of search.

Google is now tracking the flu-bug by looking at relevant search terms and where they are coming from (fever, cough, etc.).  This is a project of Google.org --- because, well Google has too much money that they need to do something good, right?  You can check it out here:  http://www.google.org/flutrends/.

What terms are important to your business?  When people are sick, I would think that the drug companies of the world would want to show up on organic results?  Or maybe an all natural remedy?  By creating business blogs these companies could gain click throughs when people did have the flu and drive their own businesses! 



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"Relevancy starts on-page and is confirmed off-page." 

What am I talking about?  SEO of course!  This actually comes from a comment on one of Chris Brogan's recent posts "The Vital Importance of Links". (note my well thought out anchor text to help Chris out here).  This comment from Jacob Morgan really answers the big question as to the importance of linking for SEO and for a business blogging strategy.  At Compendium we are constantly being confronted by questions about link-building...and while no, this is not our business --- we do work with our mature clients on doing this and how they can best do their own blog seeding, however, as Jacob points out Step One of a successful page is related to on-page factors, or in other words --- CONTENT!  Once this is under control...content is recently and frequently updated; organized around keywords into narrowly focused, highly relevant pages then it is time to seriously consider a do-it-yourself or hired non-spammy link building strategy.  Even with that --- no one will ever link to you naturally without some great content.  So before sidetracking your business blogs with a link building strategy, get the on page factors solved with an easy to use blogging platform.




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To continue the case for old emails making great blog content, let's dive back into this recent Compendium Newsletter and show another example of how this one newsletter can easily be turned into multiple business blog posts.

Here is the original content section with our "employee profile", our Agency Client Success Manager, Sarah Sedberry.

Sarah graduated from Rollins College in Winter Park, Florida in 2004 where she played collegiate softball and was a member of the Greek community. As a Client Success Manager at Compendium, Sarah works with clients to help them understand the value of blogging and the application of Compendium's platform, while keeping track and analyzing their blog in order to ensure they are seeing the ROI results they desire.

 

The most enjoyable moments of Sarah's work include creating and designing a client's blog network and the "eureka"  moments with clients when they see how successful blogging can be for their marketing efforts. In addition to being a day to day resource for clients, Sarah blogs about the Compendium platform, tips and tricks to writing blogs and blogging best practices.  


Read Sarah's blog here.

And --- I quickly can turn this into my own blog post!

Title:  Getting To Know My Company

Content:  Wow!  Our company newsletter just came out and while there was a lot of information about business blogging and our upcoming events at Compendium Blogware, however,  one of the articles that really caught my eye was that of our "Employee Spotlight".  We have grown really quickly the last few months so it's hard to really get to know everyone!  Sarah Sedberry was featured this week and while we interact quite a bit in the office as she is our Agency Specialist, I learned a lot about her in a brief article within our newsletter.  First, I had no idea she went to Rollins College, a beautiful school in Florida.  Also, I knew she was athletic, but collegiate softball?  Impressive!

It's always fun to learn tidbits about our team at Compendium which is quite the interesting bunch of business blogging experts!  I know we continue to grow so keep an eye out as we post all of our jobs on LinkedIn and it really is a great place to work!

In under 5 minutes I was able to create this above post --- completely inspired by the newsletter!




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Old emails make great blog content - we say this often, but how have we proven it?  I was going to turn one newsletter into one blog post, but after looking at it, it looks like there is room to turn a lot of these articles into quick blog posts for your business blog

Here is a link to the original newsletter for your reference.  Let's start with one of the small blurbs here (note that this blurb actually comes and links to Chris's blog, talk about a program that feeds itself!).

email to blog content
















Now let's make a quick blog post off of this.

Title: "Harsh Reality Of Building A Community"

Post:  Recently Chris was talking about the misconception in the marketing world that an organization or business being able to truly create a community with their corporate blog and with some support from eMarketer, he makes a great case that the bottom line is that even with the most 'interactive' and 'community based' blogs --- most traffic comes from search, not repeat visitors. 

These new eMarketer studies make it cleared than ever that the real opportunity for business blogging is to use it as a great SEO tool that is more engaging than a typical landing page or website because of the real, human content within.  So stop measuring your blogging success on comments and RSS subscriptions and start measuring traffic and conversions!

Wow!  That was easy, quick and I didn't spend more than 5 minutes writing it!  I bet everyone within a company could have a different take on the same topic --- so it's not limited to just one person posting up the newsletter, it's taking a snippet and putting your own view and spin on it!  Let's see how many posts I can get out of this newsletter (without being too annoying!).




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The economy is bad, we are ALL aware of this; but this article just had me almost laughing today from CNN.com; my favorite quote is "It's scary how many Americans admit they are scared..."

Some guy is scared because Americans are scared?  Hmm...nothing like perpetuating the fear factor.

So recently --- it seems as if we have had more prospects saying that they are going to wait and see what happens with the economy before moving forward with a blogging solution.  It is definitely a legitimate concern, we all wish we had a little more liquidity and more savings at this time in the economy. 

However, one of the best thoughts around this came out in a meeting that Chris and I were in late last week --- you can't grow a business by cutting costs (or something along those lines..).  So while we are always about using your budgets as effectively as possible -- it's time to market smarter, not time to stop marketing and stop growing.  Someone always gets rich on the downturns; why not let it be you?  Now is the time to gain market sure, increase customer bases and grow your business!  A corporate blogging strategy focused on winning organic search is one cost effective way for you to do just that.




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This may be a bit of surprise, I like being crafty and creating art and I love reading about new trends in design...I don't spend as much time on it as I wish I did; but am currently in progress of making my Christmas gifts (don't worry -- no pot holders or macaroni necklaces coming soon) and have been reading a few of my favorite blogs more than usual to get some ideas...which got me thinking, why do I choose the ones I do over the millions of related blogs out there?  What makes these special?

Just to clarify, these are my "hobby blogs"; when we talk about how blog readers only have a few blogs they read regularly, this is what we are talking about --- not your corporate blog, which is why measuring success on winning organic search and conversions makes so much more sense than measuring success by RSS and comments.

Anyways -- let's take a look at one of these, DesignSponge, and see what makes it a "good blog" in  my eyes.  First, regular updating --- most everyday there is something new.  This satisfies me as a reader, you should do the same on your corporate blog, at the least as an organization strive to make a new post a day!  Second, a good design.  So this is a bit of a requirement being a design blog, but note the easy left hand navigation and relevant categorization.  Other things to learn here --- effective use of guest bloggers, good use of pictures, easy to follow step by step instructions (a rarity in some of the craft world).  Check it out and see what you think --- some great takeaways even if you have to blog about something a little less 'fun' than design...



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I have been using this analogy around encyclopedias and search and how there is a need to organize content in small chunks to increase the relevancy of your result (whether your a webpage or a encyclopedia).  I remember researching very niche topics and writing papers on these throughout school --- specifically, I had to write a paper on Middle Eastern Jewelry (long story, but I had a crazy art professor). 

enclyclopedias dont win search When I was looking for information in the library I did not get directed to the encyclopedias --- I had a stack of small books with titles such as "Pakistan Jewelry" and "Middle Eastern Metalwork."  However, I probably could have found most of the needed information in any given set of enyclopedias; but since the content wasn't titled with the specific topic or was not solely focused on Middle Eastern Jewelry --- the librarian never directed me to the encyclopedias, even though the information was there!

This is just like the internet and search --- even if I have the correct information on my website, if it is buried under thousands of articles and great information from varied subjects --- I am not going to win the search!  This problem can be solved by organized content into narrowly focused corporate blogs (remember, the difference betwen a blog and a wesbite is small).  A business blog software program can allow you to win organic searches by having niche pages dedicated to each subject you cover or each problem you solve (much like the tiny books dedicated to "Middle Eastern Jewelry" in my example).  This allows you to break up your encylopedia-like website into readable chunks of relevant information!



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cattle Chris Brogan make some great points --- and this is definitely one of them (thanks Chuck for the heads up on this --- I have been slacking on my own blog, imagine!).

First, I am going to breakdown and read the book Chris references, Branding Only Works On Cattle (J.S. Baskin), but before I do so --- let's look at the points made here that relate directly to corporate blogging.

  • Search Is Vital:  Chris's take on this is a little bit lighter than ours at Compendium, but his simple point of "Writing about things that people might search for is a great way to find some new people at your door who might want a look at your product." really makes the idea of search seem simple and understandable, which it is.  However, I would have to argue that we know what people are searching on; so the idea of this ambiguity between what people "might search for" is somewhat mistaken.  The data is out there.
  • Behavior Over Branding:  I also love this point made by both the book and Chris.  A great Super Bowl Ad or a catchy "mascot" is just that --- a great ad or good character.  What does this do for your business?  How do you take a memorable moment or interaction and turn this into a compelling event for the prospect to become a customer?  The great thing about blogging and search as there really is not the challenge of "gimmicks" --- it's so straightforward:  someone is searching on their problem, you have the solution, you explain your solution in a real, human way and have your content organized in the best way for it to be found and have 1-2 next steps that the prospect can take that are clear steps in the direction of a purchase or becoming a client.  (Check out what one of our clients is doing in regards to these next steps or calls to action.)




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This post started out as sort of a joke, but then realizing it had been almost a MONTH since my last post, I figured it was time to blog a bit....and as we are currently in a hiring mode; it seems fitting to talk about working here at Compendium.  So read on...

The joke really is that people were referring to Compendium as a "sexy" place to work.  I am not quite sure what that means, but I think it's something along the lines of it being a trendy, hip place and after a few local awards in regards to growth it seems a legitimate  description. 

Well, this may all be true --- but whenever I hear of a place being "really fun" and "really trendy" I think to myself "this company is going to last a REALLY short time".  I guess we all, for the most part, love our jobs around here at Compendium, talking to perspective clients about blogging for business --- but I don't think it has anything to do with our posh office space (that has randomly bad smells, lacks a greeting area and is lightyears away from "modern").  It's sort of like social media tactics...you can do a lot of really hip and trendy things, but what is this getting you?  They might be cheap, cutting edge; but they are also time consuming and require some 'heavy lifting' from the IT team to make them work properly.  Compendium Blogware on the other hand is a search tactic that works --- without those "cool" plug ins and tinkering that a traditional blogging platform takes to make it work. 



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A great blog post on the WSJ.com BizTech Blog discusses the pros of online software (more commonly known as software as a service)  and the post also hits how this quasi-new medium has to be sold.  Talk about a more relevant post to our company? 
One of our fellow software as a service companies, Success Factors (employee management software), notes re-investing 108% of their revenues into sales and marketing for this year...crazy numbers, but worthwhile if you have a good product, can prove yourself and have an ongoing relationship with an organization (think exponential growth --- renewing clients + new clients + additional services for both).

One thing that CEO Lars Dalgaard hits on is how it is hard to get the "big businesses" to buy from you.  I can feel his pain in our business...there are a lot of hoops to jump through and the need for most large organizations to innovate has been relatively low --- as the big dollars and repeat customers traditionally have allowed their marketing efforts to be more or less branding exercises with little ROI attached to these activities (or habits).  Things are changing...it's not just the small guys that are needing to innovate to compete, with globalization factors, a rough economic time the ears of even the 'big guys' are perking up when it comes to marketing ROI and lead generation.  We are ready to talk to them about corporate blogging and bust through the challenge of selling to big business.



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This Forbes Article is great!  I think one of the biggest takeaways is this line "...the Internet is still about searching for information.  Indeed out of the top five sites most trafficked by U.S. visitors...four are portals (search engines) to other Web sites."
The Internet is about search.  That's what people are doing.  While email is still the most popular activity, the proof of the importance of search is in the rankings (make sure to check out the slides that compare the Top 20 Sites of 2005 to the Top 20 Sites of 2008 --- so amazing how quick we forget 'cool' destination sites, does anyone even remember Gorilla Nation Media from 2005?).

The one regret I have of the article is the fact that the author never did tie blogs into the search world or the idea to blog for SEO.  And the mention of blogging is grouped into social networks and forums.  While all of these do create the so called "interaction" the idea that businesses only can utilize blogs to monitor the chatter is an understatement --- what about taking the next step and implementing their own business blogging strategy?



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I admit, I have a slight Facebook addiction and through my self justification of this time waster --- I realized a few of the reasons I am so addicted to Facebook:

  • There is always something new to see, whether someone has added new pictures or updated their relationship status.  I believe there is some certain interest in anything new --- most of these 'new things' I couldn't care less about in real life and would never seek out the information -- but its there right in front of my face and NEW so I look at it.
  • It's real --- real people, that are also at their computers updating their status, adding pictures and adding friends.  These people are LIKE ME.
  • Pictures and videos -- I read all day...emails, the paper, notes...how nice is it to see engaging PICTURES and VIDEOS.  The cheesy line of "a picture says a thousand words" isn't too far off when it comes to looking through someone's Facebook photos.
The thing is...these three things are the same reasons that blogs are so great to engage prospects!  Now, being focused on business blogging, my end goal isn't to get someone to visit my corporate blog five times a day, but it is to engage the reader and the same tactics that make social networking so addictive can work, even for the non-social networkers that are out there searching for the solution to their problem on search engines -- having a well search engine optimized business blog that includes the newness factor along with real, human interaction (showing people that I am normal and like them) and having some great engaging videos and pictures can be a great tactic to engage your prospects in a deeper conversation to learn more about your business, just as Facebook can be a great place for individuals to learn more about one another (whether necessary information or not).



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Chris pointed out a great article today in the Wall Street Journal exploring the situation of many newspapers as they are struggling to master local online advertising.  A few factors are at play with this struggle; but big picture, newspapers suffer from cannibalistic revenue -- the idea that if one segment of their business gains revenue it is likely coming out of the other business arm.  For example, a car dealer buys online ads and pulls back their print ad budget with the same newspaper.  So why as a marketer would I do this?  One reason is that people think of a newspaper's website as a destination and online marketers are focused on winning searches not being a sidenote on a website that they are already advertising to the same audience in the print version (note the chart to the left with 53.3% spent with Internet Companies).

So what's a newspaper to do?  Win organic search.  In the spirit of "if you can't beat them, join them."

If I (as a newspaper) win local searches I now am not only selling my subscription base to the advertisers, but also selling the 'general public' as potential impressions or conversions to the advertisers.  I have changed my 'product'.  The newspaper also increases its page views and traffic and can charge more for the same ad space.  It really can work and make sense...imagine this situation:  A personsearches "Atlanta Business News"; is brought to a blog via search that is only focused on "Atlanta Business News"; has a great user experience and notices an ad for "Low Cost Business Furniture" on the blog, clicks and converts.  The furniture store is now able to target a larger audience than going at it alone and has also associated itself with a generally respected newspaper that has plenty of content to win organic searches through a corporate blogging strategy. 



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Another search engine?  Are we really in need?  Maybe if it is drastically better, maybe if it makes my life easier; but in general I am not sitting there wanting a new search engine, but I also have to assume that most marketers aren't sitting wanting for a corporate blogging tool --- it's my job to show them that they need one.  So has Cuil convinced me to switch from Google?  Not quite.  Although Cuil was founded by Google engineers and brags about the increased number of pages that are combed through and the ability to search the so called 'deep web'.  In addition, the search results look more like a magazine than a list, as traditional web searches do.  Not to mention the $33M in venture-capital money.

Interesting concept...but a bit confusing for my first try.  Also, was a bit surprised with the results of a few test searches.  Unfortunately, it looks like this evening that their servers were a bit overloaded and I wasn't able to get results for a few terms.  I like the innovation, pushing every search engine to be better and better.  However, this doesn't seem game changing for Compendium because at the end of the day --- a search engine's success will always be based on its ability to serve up the most relevant results based on the search terms in the quickest and most user friendly way.

What does this mean to our business?  Not much --- we measure some of our client's  success with Google and benchmark search standings there as well; but the topically driven corporate blogs that are created from the Compendium system are search engine neutral.



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messy deskLately, I have been serious about getting better time management and organizational practices  in place as lately I seem to have been a day late and a dollar short too many times --- and mostly, at my own fault.  Although, the picture isn't actually my desk --- it sometimes feels as if I am not too far off of this mess!

Being a start-up at Compendium it's been too common for me to get distracted with big picture conversations (i.e. - How business blogging will change the face on online marketing?) and personnel/procedure changes have also contribute to some time wasted.  I am working on focusing on the day to day things that I need to do to introduce more prospects to Compendium and grow our client base --- and with some help from some new Salesforce reports and dashboards, have been trying to do just that.

So in saying this --- I also am trying to get more organized about blogging itself.  It seems as if lately I either have so many topics to blog about or nothing at all and that steady stream of content that blogging for SEO needs is lost out on -- thankfully, there are many of my colleagues within Compendium that are stepping up their blogging game and luckily, with our unique software which allows for all of our content to compend into keyword driven blogs; my organization and time management woes don't impact our overall blogging success as much as if I was the lone blogger. 

Here are some of the ideas I am hoping to use to organize my own personal blog entries and would love other suggestions that you all might use!
  • Writing down blog ideas in the same place (whiteboard, notebook) rather than a million different places.
  • Not writing for perfection the first go around...rather go back and editing the post 30 minutes later with a clear view.
  • Sticking to my set aside 1/2 hour to blog on Tuesdays and Thursdays (and hopefully being inspired enough to get an additional  post in over the weekend).
  • Looking at my blog and other Compendium employee blogs before blogging --- What are some good ideas?  Did I just talk about this?  Is this relevant to the reader?
Hope this is relevant to you --- blogging isn't hard, but just as in everything in life; being organized makes it even easier! 



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Late last week Google announced its quarterly earnings with disappointing results; only the fourth time they have ever missed Wall Street's expectations.  So what's behind this?  Well, first of all it's important to note that even though Google didn't meet Wall Street's expectations; they still rose from Net Income in Q2 of 2007 of $925B to Net Income of $1.25B this past quarter. 

What does this mean to the search community?  Internet and technology companies are historically volatile, but Google is the mother ship and rarely misses the mark.  So a couple of the reasons why Net Income and some revenue numbers were off the mark this past quarter:
  • Acquisition of DoubleClick
  • Increased costs associated with hedging foreign currencies (one of the most interesting things about corporate finance in a multinational company --- how much a currency fluctuation can change the bottom line)
Net-net, Google is still just as dominating as it was prior to this announcement in my eyes.  Google is who we, as a business blogging platform focused on winning organic search, will continue to benchmark against and use as a primary search engine of measuring clients success because with over 60% of the US market share it really is the elephant in the room when it comes to online acquisition --- so, being Google's friend and working in good faith to structure content in the best way for the user experience is exactly what we are focused in doing here at Compendium.



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ying yangIs there a need for two different blogging strategies and can they work in harmony? (hence the cheesy ying yang symbol)

Let's take an example from one of our prospects here at Compendium --- they just began utilizing a paid social networking platform.  Basically a rich social media component that companies can integrate into their website (I am not expert in this specific arena, but Ning is a free social platform that can also be used --- not sure the differences, but we have a pretty active Ning Network here in Indiana).  I don't know if this can really be replicated by a company as this has been pretty viral with little advertising...)

Anyways, the paid social networking platform that our prospect was speaking about  contains a blogging component, so a user could have their profile, make friends, watch viral videos and blog (what we like to call "and we do that blogging thing too").  Great, but is this corporate blogging or community blogging?  Who are these people?  Are we organizing the content in the best way to attract new people to our site?  Probably not.  This is great community building, social media, whatever you want to say.  I was impressed with the platform as I looked around; BUT...it's not the end all.  It doesn't acquire customers.  How do new users begin find the social network?  The world isn't as viral as we think...you have to plant enough seeds (i.e. - winning search) that enough influencers across the country or world find your cool, new social network for even a chance at getting people to come and stick around.  So are you blogging for community?  Great!  How about thinking of blogging in a new way --- for acquisition, search and to make more money. 




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I like Chris Brogan, I generally just think he seems like a nice guy and has a good blog; so I read it pretty regularly.  This is a side note, but I think one thing that might be left off of this post that I was inspired by today was just that "be a nice guy".   Compliment others, let others know when you find something cool or neat, share your knowledge, admit your faults in your blog...all just simply part of being nice.  You may not get a lot of people reading your corporate blog regularly like Chris does, but when people do find your blog through search they will like you, stick around, read more and ultimately 'convert' --- all based on them 'liking you'.

Anyways, what Chris did share is a comprehensive list of blog tips.  Below are a few favorites that apply to many of us business bloggers from the various compiled articles:
  • Don't over think it.  (It's a blog not a dissertation.)
  • Comment on other great blogs.
  • Mix it up.
  • Above all else, be human.
And my major rebuttle to all of this is "Platforms Aren't That Important"...really Chris?  Would you send out your e-newslettters from your personal account instead of an email service provider?  I think it is important that businesses at least consider a business blogging platform that is built with both their administrative needs and goals around organic search in mind, but as you said Chris --- to fully disclose all of your affiliaitions --- I do work for a blogging software company.





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the long tail, recent controversyWe are always talking about the Long Tail here at Compendium Blogware --- with the short explanation (a longer one here...) and relation to corporate blogs and SEO being that it is important to remember that while winning a word such as "cars" is great; it is probably much more realistic to win and capitalize on key phrases such as "Indianapolis Car Dealers" and "Buying A Car In Indianapolis".  With Compendium --- you are able to leverage the same content to win all of those relevant key phrases through data driven blogging. 

So back to this recent controversy --- which is really a matter of data and statistical analysis, but with one piece that was strange to me, Anita Elberse, reports in her data a lower satisfaction in the long tail versus the head of an average product (pulling this from the statistical data around Australian DVD rentals and ratings following a product).  This might be true in some consumer buying decisions, but when it comes to search I think we can look at things a big differently --- who wants a less specific result to what they are searching?  The point of searching is to find what you are looking for --- not necessarily to browse as may be the case when choosing a DVD.



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