Jenni EdwardsHi, I am Jenni Edwards and am a Business Development Manager at Compendium Blogware. I began blogging with the advent of the personal, web-based blogging tools that launched around 2000 and also have become a bit of a social networking 'junkie'; but what I am really energized about is what blogging can do for businesses. Blogging allows businesses to communicate, grow and build relationships more effectively and on a larger scale than ever has been possible with traditional marketing and public relations tools.

This blog will focus on the many benefits of blogging for business and will discuss some of the latest findings and research related to organizational blogging. I will also provide some updates about the growth of Compendium Blogware:  a provider of easy to use corporate blogging software.


2028 election, bookThis blog post is mainly spurred by watching over the past several months the pasts of all candidates in the presidential election being thrown across TV, blogs, magazine and newspapers.  Regardless of who you vote for or your views --- no one can deny that Reverend Wright's tyrants changed the way that some people look at Obama.

But let's imagine --- running for president in 2028...a candidates online trail will likely include abandoned personal and professional blogs, social network profiles, Google search history, etc.  So while today we as voters are left to suspicions and hearsay about political candidates past thoughts, past friends and former views; in the future there is likely going to be some pretty solid evidence out there that answers these questions.  It's a crazy thing to think that a Facebook message or a Twitter micro-blog post may be a pivotal factor in the Presidential Election in 20 years or less.  So while we urge our clients to be real, raw and engaging (qualities many top corporate blogs lack); it's always great to be reminded of the longevity of online behaviors.

words, articles, Great question today while talking to a prospect about their corporate blogging strategy and had to think on it for a second:  Does Google ignore articles (the, an, a)  and prepositions (to, under, on) of a search phrase?   How does this effect how I should title my potential Compendium Blogs?

Answer:  Google cares about these most of time...for a couple of reasons --- first, it can change the meaning of a search phrase.  Second, each search phrase has its own set of results...as smart as Google is --- it has an entirely different set of search results for "used cars" or "cars that are used".

So - when you are thinking abut best blogging practices and really best search practices it is important to remember to cast the wide net and go after a variety of search phrases, even if to you it all sounds the same.

starbucks, cup, The more content the better...we always are saying that; and look --- its been 2 weeks since my last post; oops!  So back at it, heading to a faithful source for blog content I read up on Seth Godin's latest posts --- this one here hit home in regards to blogging and to our day to day time at offices here at Compendium (convenient enough to have at least 2 trips to Starbucks per day...so the crazy person at the coffee shop hits home). 

The basic point of this post is no matter how loud you say something --- if the person on the other end doesn't understand your order or direction it doesn't matter if you keep getting louder.  How does this relate to blogging?  Well it's flipped back to us as marketers  --- everyone has their own way of describing a problem...is it "auto detailing", "car cleaning" or "car detailing" (or "i want a double double").  We as internet marketers have to understand this -- and cater to this...by casting the widest net possible of search terms, creating narrowly focused blogs around these search terms and acquiring, engaging and converting our prospects --- in the same way or voice they explain their problem. 

Papa Johns Logo This is not directly related to blogging here, but did you see that Papa John's reached it's first billion in online and text sales?  It's a lot of pizza and account for about 20% of their total sales in 2008.  However, how could they capitalize on this more?  Well, their easy to use platform to order pizza needs to be intercepting more searches...and doing a better job at just that.  Sure, they do a great job on brand related search terms around 'papa johns' and seem to be spending heavily on PPC for many local pizza related searches; but a quick test of 'pizza party' proves they have room to grow in the organic search rankings and the ability to order your pizza right then...or for your party in 3 weeks is pretty cool. 

So Papa John's - nice work being up with the times ordering online, now how do you get more people that are already online to order your pizza?  Potentially a blogging solution that targets a wide variety of keywords and takes advantage of localization.

This PRSA article did a great job of explaining the multiple relationships that blogs and traditional media have.  First, there is the obvious idea that many traditional media outlets (i.e. - newspapers, magazines) have blogs as an additional outlet for news and commentary.  But of more immediate interest to me is the recognition that many  journalists research a company, issue or problem just as the rest of the world does --- search engines!

In saying that, this article hits on the topic of blogger relations as a great way to ensure success when that journalist is searching on your companies or industries (or clients of yours for those PR firms).  While this may be a great FIRST step; it is not the only one...and oftentimes there becomes some difficulty in creating great relationships with industry bloggers versus industry journalists as the blogosphere prides itself on being uninfluenced and completely unbiased.  Regardless, what is forgotten in this article is that you too can be the blogger...you ---  as the public relations professional or corporate communications employee can have your voice out there --- addressing both the good and bad points and winning search and it doesn't have to stop with just the marketing or PR teams because with a true corporate blogging platform you can monitor all of the content.

Why let someone else tell YOUR company's story?

Thanks Chuck for sharing this article - look forward to getting the Mediatile blogs up and going in the future!


monster, job search, job descriptions, bloggingSo things have been busier than ever at Compendium...which has meant that our (my) blogging frequency has suffered.  With travel, new employees and continuous growth in our customer base blogging has taken a back seat...so I thought it would be interesting to bring back up the argument as to whether blogging should be an upfront job requirement? 

There are two schools of thought here --- one being that "you can't appoint a corporate blogger" and that you should let people blog at will per se.  This is great for the most part and many people within your organization will take to the idea of blogging, however, when the newness wears off and everyones job responsibilities get larger...where does blogging fall?   That's where the second argument comes into play, if you have decided to invest in a easy to use blogging software and search engine optimization is a priority for your company, then why should blogging be any different than traditional job responsibilities for your employees?  Here are Compendium we fall somewhere in between...and it works pretty well most of the time; but as our search terms get more competitive, I wonder if our relaxed policy of "try to do 2 posts a week" will continue to work?  What are your thoughts?  Where does your company fall?

moon landing, fake I love conspiracy theories (I still have questions about the moon landing...check out the possibly fake picture beside this) and think that second guessing everything is generally a good way to get to the right answer.  That is why I am always amazed by marketers who don't know the answers to common questions about their campaigns.  Are they not at least questioning what they are doing or what has been done in the past?

For an example from a conversation today, "Have you seen a substantial ROI from your television advertising?"; marketing director, "Well, we don't really know --- but I know that people are watching it and get to know our name."  Really SIR? You know people are watching it?  Are they...or are they running the kitchen during it?  See that's the thing...the assumption that people are watching it and are taking away something from it is completely unfounded.  That's where the importance of analytics comes into play...with internet marketing we can actually track visits, conversions and ROI down the dollar and every week are hearing more success stories of a great ROI from our client's blogging strategies!

I think the more we talk about the recession; the more it could come true...but regardless, everyone IS talking about it.  So, I may be fueling that fire in a microscopic way; but regardless if we are in a recession, are heading into one or may avoid it altogether...it is a good time to re-evaluate your corporate marketing campaigns.

This post from Business Blog Consulting brings this basic concept to light; when times are tough MARKET MORE.  It makes sense; marketing less and providing less customer service will only make yourself and your company more susceptible to this touch and go economy.  But one thing that is missing here, is that you must market smarter as well.  Not just throwing a blog up with no real blogging strategy behind it; but truly see and use blogging as one of your most powerful acquisition tools.

Compendium Blogware has a whitepaper on business blogging through a recession coming soon which will dive into this idea even further; I will be sure to post it here as soon as it is out!

I know many of you probably read Seth Godin or may be have at least heard of the guy; but his post today was right in line with Compendium's mission --- What would happen...if every employee in your comapny had a blog?  I would like to think that Seth would say that "Great Things" would happen if everyone within your company had a blog!  I think it would be hard to argue otherwise...boosting your organic SEO, giving your employees a voice and providing with a place for your customers to see that real, human aspect of your company all seem like great outcomes to giving everyone with in your company a blog!  What would be even better (and a little less scary?) is to actually have some monitoring to those blogs...allowing for a true corporate blogging strategy that would otherwise not be possible for  most organizations.

In addition, Seth provided some great blog writing tips for any current corporate blogger. I think my favorite is "8.  Show Up."  Probably the most often forgotten rule of a successful blog --- consistent content.

Would you start a fitness plan without a goal?  I know some people may have 'vague' goals of "get in better shape" or "be healthier"; but any fitness trainer or athlete will tell you...these don't work!  You have to have a measurable goal and then a maintenance plan to sustain your goals...and believe it or not ---- blogging is not much different! 

It is really amazing from a sales perspective how many people are interested in blogging, but have no real 'goals' behind creating a blog.  So what if you are one of those people?  May be you have a blog, but don't remember why you ever started it (beyond the "everyone is doing it" reason).  Getting back to basics there are several reasons people start blogs and different goals; but at the end of the day a blog can help you obtain a lot of your overall business goals.  Want to increase sales?  Blogs are great tools for acquisition (through SEO), engagement (tapping into those great minds and thoughts within your own organization) and ultimately, conversion (having a great call to action)!  So don't start a blog without a measurable goal...how will you know when you are successful?

A recent article by iMedia brings to light another instance of why it is important to have a corporate blogging solution that allows anyone and everyone within the organization to blog and the ability to monitor all of that content.  Imagine if in this example if Rick Frenkel, Cisco in house counsel was blogging on a sanctioned platform through Cisco?  Not only would this have likely never occurred, Cisco would have also been able to reap the SEO benefits of a true corporate blogging strategy, one where no one is excluded...not just 12 blogs for an enormous company! 


people buy from peopleThis is a really great post by Chris Garrett about the ROI of Business Blogging.  One of major points he hits on are around the idea of blogging for acquisition (through winning search)...exactly the focus of Compendium Blogware. 

Another point that is made at the end of the post is the idea of "Conversion Advantages" through blogging --- something that we have been talking a lot about around Compendium --- working to show that blogs not only acquire (SEO) new customers better than a traditional website, but the theory that they also convert better than a traditional webpage due to the trust building and real human interactions taking place...always coming back to the phrase "people buy from people" --- and online a blog that utilizes videos and pictures is about the closest you can get to 'people' (just like Roy over there).

<object width="425" height="355"><param name="movie" value="http://www.youtube.com/v/a7ePiUJeyyE&hl=en"></param><param name="wmode" value="transparent"></param><embed src="http://www.youtube.com/v/a7ePiUJeyyE&hl=en" type="application/x-shockwave-flash" wmode="transparent" width="425" height="355"></embed></object>

Dave is right on talking about how content should be placed in various topic focused blogs; but his explanation about how painful this process is a little off.  What David is doing is seeing the light...to win search and cast the wide net of keywords multiple blogs that are narrow in focus are a must.  What does he need?  A better blogging software!

blogging is about content, meat and potatoesNothing ground breaking here; but a new way of saying what we all are thinking at Compendium; stop focusing on your borders, plug-ins and widgets and take a step back and focus on the content and how easily that great content can be found...check out Mike's original post here.

People don't visit blogs to look at all the pretty colors and flashing lights or hear the bells ring and whistles blow. They come because they are in search of content; the meat and potatoes...


Finally --- someone that agrees, it is not about the widgets, the Digg or any of the fancy graphics that you have...it is about what you are writing in your blog.  Before getting hung up on anything related to design or plug-ins; think about what the ROI of these things are...I would guess very little!  What does great content do for you?  It wins search and engages readers...ultimately converting them.

And later on Mike continues by offering the meat & potatoes example...driving home the point that business blogs must have consistent, good content. 

Blogs, or any other website for that matter, need to offer up the 'meat and potatoes' if they want return customers. And the way you do that is by offering a variety fine, delectable treats that they can't wait to be served - each and every trip.



Death of Corporate Blogging I finally set-up Google Alerts the other day and am as always impressed by the amount of information that is relevant to me that Google is able to find (my continuous ode to Google continues). 

One news article caught my eye "The Corporate Blog's Dying Off."  The article basically outlines that corporate blogs are not as popular as they once were (which I would love to argue); but after reading this article I understand the headline and couldn't agree more.  The idea of a "corporate blog" circa 2002 is dead.  The unsustainable model of a top-down blogging approach that is outlined in this article is dead. 

Another line in this article that is remnant of "old school blogging" is made apparant in the following excerpt:  "Some companies' executives say they choose not to post regularly because they want important news to be prominent for some time."  Obviously the point of blogging is being missed by these businesses.  Recency and frequency are key to a successful blogging campaign. 

The major point that is being missed is blogging for acquisition; these companies seem to have been looking at their blog as a 'news' section of their website.  The final point that was made in this article was that one corporate blogger felt as if when they were blogging they knew that they weren't doing what they were supposed to. Hmm...I guess these companies don't see winning search, employee engagement, acquisition and conversion of prospects as a worthwhile cause for their employees to spend a couple of hours a week blogging for the business. 

All in all, the article is right on --- corporate blogging in the old mindset is dead, it has to be; however, how about looking at some new blogging solutions that are focused on blogging for SEO with the "blogging torch" being carried by everyone in the organization instead of a couple of over extended executives?

AOL Logo_No More EMail_Corporate BloggingWe all know now that email is not a tool for acquisition...but is it also dying as tool altogether?  Probably not anytime soon --- as it is still the number one activity on the Internet (followed very closely by search); but a conversation I had with a friend of mine got me thinking that search and social networking (user generated content) is really starting to dominate.

Basically, the conversation was around the fact that he had such a ridiculous email address that he created when he was 12 as his AOL screen name and email address.  Now, I will spare making more fun of him here; but I had my own silly AOL Identities "VipRgal" (I thought I was going to get a Dodge Viper someday...) and something along the lines of "LafeTafe22"; but the point is we made these accounts not knowing that we may carry them around for longer than we wanted.  Now, my friend still checks his goofy email account regularly as this is the only address that some of his childhood friends have...but the whole point of this story is that couldn't they find him and get in touch with him easier through Facebook...or possibly Google him and find him through LinkedIn.  Chances are, most of these friends have misplaced this email address, but since he has a web presence it wouldn't be too hard to get a hold of him quickly...hence the lack of necessity to have people's email addresses. 

Imagine this though --- what if he had a personal blog through his company...not only could his friends (and of course possible employers, etc.) find him; they would know what he was up too and his passion for his job!  It drives my mom nuts that I don't keep an updated address book or my contacts organized through Outlook; but in my world it isn't important --- if I need to get ahold of someone I am likely connected to them on Facebook or LinkedIn and can easily send them a message.  Or if not, I can Google their name and probably come up with some contact information.  May be I am just lazy...but as we all get more and more of a presence on the web the necessity of being tied to an email address or storing everyone's contact information will be less and less. 

So while you are thinking about your corporate blogging solution and working on that internal buy in  --- one great exercise may be to have everyone "Google" themselves --- see what turns up, because guess what...your prospects, partners and clients have already done this.  How much better would it be if YOUR blog about your company showed up!

This post is a little dissapointing...I had planned to try out "live blogging" from the DMA B2B Conference, but somehow my laptop battery and the the wireless signal didn't agree that blogging during the sessions was important --- so a week later, here we go...

CEO, Yuchun Lee, UnicaYuchun Lee from Unica was one of the luncheon keynote speakers and I liked what I was hearing as it related to the absolute need for corporate blogging.  A couple of the points and how they relate to a corporate blogging solution are below:
  • Marketing needs to be so relevant that it feels like a service to customers.  This is exactly what we are working towards at Compendium with our blogging software solution.  Provide the most relevant information through data-driven blogging --- which creates not only great SEO results, but this amazing user experience that Yuchun is talking about here!
  • Of the factors that are affecting marketing, SaaS/On Demand technologies and involving your customers through integration and joint innovation are the most striking trends for 2008.  Really?  Now, I don't know if Yuchun Lee can see the future --- but I sure hope he is right!  I think these trends really go hand in hand; SaaS allows for users to use the application on their own terms...with no messy downloading and multiple versions out there.  Also, Saas allows for new releases often; and at Compendium we take all of the feedback from our customers in designing what those next releases look like. 


Half MoonI have this general rule for most things --- books, movies, lectures, e-mails that is along the lines of I will listen or read about 1/2 of anything before I decide whether it is worth continuing.  I do this all the time with business books (hint:  you usually don't even need 1/2 of these to get the point).  Now I am not saying that there is no 'value added' during the last few minutes of a speech or the last 100 pages of a book; but is it enough value for me to keep reading or listening...probably not in most cases.  I guess it is a side effect of growing up in the MTV Generation where 25 minute sitcoms were the rule. 

However, I don't think I am rare in this and even now I have probably lost a lot of readers with this post...but think about this "rule" and how it applies to blogging.  First, it is a great case for blogging; people want the point and may be your opinion, but don't need a piece of literature outlining every detail.  Second, it reminds us to keep it short!  Your blog post doesn't need to be long --- so many people get caught up on content and how they are going to come up with all this content...remember:  relevant, engaging, frequent, content is key!  So make your posts short, sweet and engaging...and avoid losing those inattentive potential clients!

Wall Street Journal

I am really excited about this one...check out this great article from the Wall Street Journal with an interview with Chris"Employee Blogging:  What's The Purpose". (Page B3 in the print version.

As much as the Internet has made information free and has "leveled the playing field" for small-medium businesses (through search, e-mail marketing, blogging, etc.); no one can deny the power of a publication like the Wall Street Journal...and we are glowing today with this great press coverage!

Although we had no doubt of the power of corporate blogging; this mainstream coverage brings to the light the fact that business (small and large) are curious about blogging, people want to blog for their business; but without the right blogging tools that were designed specifically for organizations and business they have not been able to properly implement a blogging strategy.