chris baggott of Compendium Blogware Corporate Blogging Software Solution with Seth Godin My name is Chris Baggott & I'm CEO of Compendium Blogware. 
Marketing is about relationships.  Relationships happen between people, not brands & not institutions.  In this blog we will discuss facets of corporate blogging trends and best practices to help organizations understand and succeed with this medium by giving searchers what they are looking for and putting human beings back into marketing.



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We are growing quickly and need some more business development people to help us handle all of our inbound leads.   Corporate Blogging is hot because in it marketers have a tool that not only has high ROI, but equally high engagement.  If you know anyone who is looking to start a great career with a software as a service company serving business large and small...please have them contact us.

Business Development Manager

A Business Development Manager identifies, manages, and closes new business opportunities for Compendium Software.

A Business Development Manager must be articulate, persuasive, and able to develop and close a large pipeline of business within a short period of time. In addition, the Business Development Manager must be a self-starter who can roll up his or her sleeves and implement key selling initiatives.  

Responsibilities include:

•    Manage sales planning, forecasting, and analysis activities within our internal CRM system
•    Manage sales opportunities throughout the sales cycle, with online demos, phone calls, email communications, and more.
•    Maintain high activity level with prospects.
•    Generate additional business opportunities through dedicated prospecting and cold-calling.
•    Meet and exceed all quarterly and annual sales goals.

Qualifications:

•    Excellent oral and written communication skills.
•    Thorough understanding of MS Office applications and Internet.
•    Ability to work independently in a fast pace, rapid change environment.
•    Receptiveness to local and national travel.
•    Ability to negotiate skillfully in tough situations.
•    High energy level, enthusiasm, and passion for the business.

Send resumes to Ali Sales, ali@compendiumblogware.com.



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I had a fun lunch today with a Real Estate office that has become a client of Compendium Blogware.  This company has about 15 bloggers and are populating about 50 topical blogs.

The problem has been in content creation.   We see this a lot and Doug Karr and I will talk at length about this during our webinar on November 20th.  Generally, when people contemplate a Small Business Blog or any tactic involving Blogs and Business, it always comes down to what to write about.

My core blogging advice is; always talk about the customer.   What does the customer want to read about?   These folks at the Real Estate office were talking about highbrow stuff like the Economic conditions or financial real estate outlooks and not talking about the houses.

My message to business bloggers was this:   Look at your search terms.  This is telling you exactly what your prospects want you to talk about.   "homes near butler schools"   pretty clear right?   Searchers are telling you clearly what your small business blog should be about.  Just talk about what you do, make your stories short and pointed.  If I had a listing for a house in this environment, I would blog about that house a couple times a day.  Blog about the bathrooms, blog about the master bedroom, blog about the view and the construction.  Blog about the Schools.   All of these are seperate opportunities for you to leverage your blogging platform to move your business forward.

I'm sure I've got my friends turned around. Just don't overthink it.  I'll turn to CNN if I want news about home foreclosure rates,  I'm coming to you for real estate blogs.





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Vontoo, Compendium Blogware, Voice Messaging, Corporate Blogging SoftwareI was happy to see some great press today from my friend Dustin Sapp, managing partner for data-driven voice messaging software company Vontoo.   Dustin&Vontoo have a soft spot in my heart, because the were the first customer ever for Compendium Blogware.

More importantly, my respect for Dustin comes from his vision and courage in starting Vontoo in the first place.  A lot of times we talk about Entrepenurship in terms of creating a new market.   Perhaps the hardest thing to do is add reall innovation to something that everyone else thinks is old and tired.  

Vontoo is the worlds only data-driven voice messaging company.   The idea is to first get permission (never unsolicited calls) and then set messages up using real human voices.   The key is to trigger those messages at the right time to the right people.

For example, we use Vontoo to remind people of our Corporate Blogging Webinars.  Typically we get 500-700 registrants for our webinars (like this Thursday with Doug Karr and I reviewing 200 blog content ideas)  Usually we wind up with about 20% of those registering actually attending the webinars.   Several months we tested a pre-webinar voice message from Vontoo.  Our attendence grew by 50% vs. and email reminder.   Now we use Vontoo for all of our Webinars and are looking for other areas.   Compendium will be testing a follow up voice message from a whitepaper download and we are considering Vontoo for our collections dept.

Anyway, great press Dustin...well deserved.




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I had a conversation the other day about Attorney Marketing.  Do people really go online to find a lawyer? 

Just like any business marketing, Agricultural Marketing, Tourism Marketing, Non-profit marketing, even University Marketing...all benefit from easy to use blogging software with a goal of Search Engine Optimization.

Up to 80% of all web interactions begin with a search.  People can learn more about a law firm or any organization in 5 minutes online than any directory or yellow pages.   All marketing is Success Marketing...meaning you do the activity that drives the most success.   Lawyers:  Websites alone are not enough for successful web marketing....start a business blog.





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The other day I had the opportunity to talk business blogging with my good friend Doug Karr and a couple other great panelists at an event for large company marketing folks called Confluence.   Erik Deckers put the event together and hosted us at a Comedy Club on Mass Ave.   I was really impressed with the quality of questions and the high level of engagement from this group of mainly non-bloggers. 

In attendance were marketers from Lawyers offices, Agricultural companies and even big Pharmaceutical Corporate types, all looking to learn blogging best practices.   It's clear that there is a growing trend to learn more about how to best use blogging software as part of a legitimate and effective marketing strategy.





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Law Firms should be participating in business blogging because as consultants Lawyers have a need to build credibility.  Blogs help tell stories and at the end of the day, potential clients convert based on how much the lawyers experience matches up to my specific problem. A typical lawyer website is all about the lawyer...it's basically just another form of lawyer advertising that does't look or act any different than the Law Firm down the street. 

But by incorporateing blogging best practices and actually telling stories about cases and clients over time, two great things happen.   First you rank highly in the search engines on various topics...that SEO benefit helps with attracting new clients and lowers the average customer acquisition cost.   People do Attorney Search almost anytie they have a problem...this is why Attorney Marketing through blogs is such a critical tactic.

Blogs also convert.  One Attorney we work with has a dedicated phone number on his blogs.  This lawyer spent 5 months tracking that number compared to his Yellow Page Advertising...and at the end of that five months he dropped the Yellow Pages.

Corporate Blogging works for Law Firms.






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It's simple...we live in an age where brand is becoming a lot less important than who the people are.   What's the humanity behind the products or services.  We at Compendium Blogware are happy to talk about one of our Corporate Blogging Prospects: Red Gold.

Red Gold, corporate blogging software, better blogging, Blog as a Business, best practices in blogging
There has been a lot of local blog chatter about area food banks.  Red Gold has stepped up with Marsh Supermarkets.   As part of this effort with Marsh Supermarkets, Red Gold is contributing over three tons of tomato products to Gleaners Food Bank of Indiana.  Since teaming up with the Indianapolis Colts in 2003, Red Gold has donated over 300,000 pounds of tomato products through their Red Gold Red Zone food donations program.

Why should companies blog about things like this?  Because it matters.   I'm guessing that the folks at Red Gold didn't do this for publicity, but it's really about who they are as an organization.   I've been a Heinz Ketchup user all my life, but this community goodwill has motivated me to switch.  When I see Red Gold next to my normal brand...they are going to get the nod.

But this is obscure.  Most people don't know what this company does in the community.  It's up to them to tell there story and that is where Corporate Blogging Software will help.   By blogging for SEO using Compendium Blogware, Red Gold can be sure that they will be known as the great company they are.  That's a blogging best practice.



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Corporate blogging software, blog solution, new media, web 2.0I love getting AdAge every week.  Although it's print, the headlines are enough to hopefully get marketers of all stripes to realize that the old way of interruption marketing is doomed.

Take this week's top three:

  1.     Media dollars drop despite election year
  2.     Will Print Survive the next 5 years?
  3.     As ratings fall, nets take on ad-skipping

Couple this with an IBD story about the decline of ad networks and why social media sites are struggling to monetize and a marketer has to realize that the fact that you are making a pitch because I happen to be (reading a paper, watching a show, or visiting a website) consuming content isn't going to work any more.

Companies now have to focus on real acquistion tactics and costs...and the only mass acquistion tool that is prove to work is search.   More specifically data driven organic search.

With data driven SEO, the marketer is delivering their message up to a search term.  Corporate Blogging empowers this by being easy to use and providing real blog content generated by employees and constituents.  I'm not talking about basic blog software, but software designed for business blogging. the best blogging software is a software that aligns content around keywords and topics.

by leveraging content and targeting specific keywords (in the hundreds or thousands) you are anticipating a need...waiting.  Data tell us that x number of prospects will be researching using the terms you identify.   Rather than interrupting 100x hoping to get to x, you just wait for X to come.   Then politely say: "hey, we can help".



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Picture yourself with a beard and have Kiva donate a dollar.  

Chris Baggott of Compendium Blogware...bearding for KIva



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Invisibility is a dream of many....BUT NOT A GOAL OF MARKETERS!  

A content management system or Blog Building Software is useless if it makes you invisible to the people searching for your business.

Basic Blog Software is usually pretty good at helping a business target one or even a few keywords.  The problem of course is that most business bloggers (or marketers) want to target hundreds or thousands of keywords, not one or two...or even 10. 

By definition, that means organizations need to have multi user blog software and blogging technologies that scale beyond what one can get out of software designed for citizen journalism and focused on the ROI associated with SEO and lowering the cost of customer acquisition. 

I know this sounds self serving but I started Compendium Blogware because there was no other solution of business blogging on the market that would help me accomplish my goals.  I don't want to be invisible.....and neither do you!



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Blogging or Corporate Blogging ROI based on PPC

I used this slide @ Blogworld last month to discuss some ROI measurements for justifying investment in Corporate Blogging.  I exploited my daughter Polly because she was the first person I ever gave this assignment to.   Mind you, she is now 12, but I was pleased to learn last year that they now teach 6th graders Excel.

The assignment was to take all the keyword traffic generated through a blogging program and assign a cost per click based on dividing the total number of clicks by the total monthly cost of the blogs.   Then simply compare that keyword traffic to what it would cost in Pay Per Click and calculate the difference.   

In the case above the total monthly blog cost was $2,500 for about 100 Compended blogs.   That same traffic through PPC would have cost almost $42,000!  This is a great example of the clear&tangible value of widespread corporate blogs.   I've never seen this excercise do worse than a 5x blog benefit.

Try it yourself, if Polly can do it, so can you.   Meausrment is a blogging best practice
 



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Along with Seth, I'm a fan of SEOMoz as well.   In this video, Rand talks a little about keyword research and how to apply it to a traditional website.   Of course He's not talking about Compendium Blogware, but basically take everything he's saying and know that it will work way better using the corporate blogging software from Compendium.


SEOmoz Whiteboard Friday - Implementing Keyword Research from Scott Willoughby on Vimeo.



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It was a good Wall Street Journal Today.  Page R10 has a nice piece called "Mistakes Marketers Make".  The article punches some holes in accepted marketing wisdom on things like: "Loyal Customers are the Most Valuable", but my favorite was the section titled:  "Marketing is all about hunting and capturing clients."

"No, not anymore. These days, in the Internet Age, marketing is sometimes about the company being the prey.

The role of marketers has long been to hunt out clients and, with the aid of salespeople, capture this prey. However, particularly with the maturation of the Internet, the tide is turning. For instance, in the vacation market now, many people hunt out the holiday they want themselves. They use the Internet to find and then make choices, sometimes interrogating potential sellers online. In industries like this, the role of marketing is to make sure that a company's products or services are easily found online, and that the company responds effectively to potential customers."

This is what I'm talking about when I advocate for data-driven corporate blogging.  A blog page is the most search optimized page you can possibly have to target a single phrase.   The key to search success is to have as many blog pages as possible targeting as many terms as possible.   It's the marketers job, not to hunt, but to be found.   Blog best practices require that you target as many potential keywords as possible.





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Branding as it relates to Search and Corporate Blogging
I'm frequently accused of being anti-brand.   I want to set the record straight that branding is important, not critical to online marketing success.   In the old days, branding alone could make the sale.  Not true anymore.  Today at best, branding earns you consideration...if you are in the right place at the right time.  Which is where a great search strategy comes in.  Gerry Randall cornered me on Monday and told me that he's seen search results lift conversions 3x after a concentrated branding effort....I'll dig in to that and report later.

Meantime, I saw a great post by Gord Hotchkiss yesterday.  Gord tells us that most search has nothing to do with Brand and in fact people search hoping for an alternative.  If the Brand doesn't show up in the top results, it's probably a lost opportunity:

"When I use a search engine for consumer research, I'm thinking in terms of the specific thing I'm looking for, not a specific brand. Generally, when I start, I will not use a branded search term. I am building a consideration set. Yes, I likely have brands I have an affinity for, but I won't explicitly include them in my query. I'm looking for the search engine to provide me some alternatives to consider. Typically, searchers will look at four to five results before making their selection. These are usually the top sponsored, and the top two or three organic, results. This represents the prime and very limited "shelf space" of the search results page. If a brand appears that the consumer has an existing affinity for, the chances are good that the site will capture a click-through. If the brand doesn't appear, the company has likely lost the opportunity to connect with a consumer that will soon be ready to buy."

Well said Gord, and a great arguement for a widespread corporate blogging strategy focused on search.  Blog Companies; meaning organizations that are focused on empowering many if not all of their employees to participate in a passionate, informed dialog about the company, it's products and soultuions will find great success in organic search accross a wide range of topics.   The main point is to be human without being too commercial.  Another quote from Gords post:

"....the act of searching is done with the left brain. It is a rational, logical interaction, not an emotional one. That's why text-based advertising does well, and graphic or rich media doesn't. We're intellectually engaged in a task, and we're looking for information that will help us succeed in accomplishing that task. We're not looking to be influenced by an emotionally charged message. In fact, we block anything that smacks of overt commercialism or looks like advertising out of our consideration."

This is why business blogging is so powerful.   Well organized blog content will not only help you rank highly on the wide range of targeted terms, but blogging win's the engagement (called conversion in the business world) with not-too-commercial human content that talks about the thing I searched on.  Learn more about Corporate Blogging Best Practices at Compendium Blogware.



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A new study by TopRank asks over 400 marketers about their marketing plans for the next 6 months.   The question was: "What 3 internet marketing tactics will you emphasize most in the next 6 months?"

Number one answer across the board was SEO followed by blogging as a close second (36%&33% respectively) 
 

“Corporate Web Site” received only 7% of the votes.

In uncertain times, why does Corporate Blogging and SEO stand out?   Well for one, because they are both two sides of the same coin.  Corporate blogging  has a primary benefit of Search Engine Optimization.  Ask almost any respectable Business Blogger and they will tell you that the majority of their traffic comes from search engines.

If you follow this blog, you know I'm kind of a broken record on this point.   Everyone searches before they do anything related to a business, product or solution.   Organic results carry a lot more credibility, so therefore it's critical that organizations not only target keywords for PPC but do everything they can to legitimately rank on all of their targeted terms orgnaically. 

Enterpirse-wide blogging is the means to this end.  Business blogging best practice is blog content  organized around keywords or topics as opposed to, or including, having that content be author-centric.   Success in targeted SEO requires pages that are titled and populated (frequently) with content specific to the single keyword.  This requires lots of pages and lots of content.   Employees are a great resource for passionat, honest and human content about your business, your solutions, products and customer experience.   Free them.   But then rather than have content organized around the authors....organize it around the topics...that's what turns normal business blogging into an effective and non-spammy SEO weapon.



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Chris Baggott of Compendium Blogware in Kenya talking Kiva.org
Today is Blog Action Day 2008 to focus on Poverty.  I wanted to take a moment to talk about how everyone can help in an easy & inexpensive way.   I'm sure you are familiar with the concepts behind micro-lending.  

We are all learning the hard lesson this past couple of weeks here in the US that the availability of credit and free movement of cash is what gives individuals and a society the opportunity to be prosperous.  No credit, no investment.   It's hard to believe how much we took this for granted.  

Now imagine people who have never had access to such a system.   No matter what your dreams or aspirations were...no matter how hard you worked...without investment capital there is no way to ever move ahead or expand beyond what one might be able to produce with their own two hands.   Lack of Capital, not lack of desire is a cause of poverty for a huge population in this world.  

What's amazing is how little capital is actually necessary to give industrious people in the developing world their start.   Look into it.   Last Christmas Compendium Blogware gave $100 gift Certificates  for Kiva.org (a leading micro-lending portal) to all of our team.   All six of our immediate family were given Kiva gift certificates too  (how many iPods does a kid need?)  

Two amazing things happend...One, we were able to help a lot of people.   Our family made 22 loans to entrepenures from Kenya to Peru.    Another amazing thing?

Our portfolio grew by 10%!  You can probably guess how this compares to my traditional stock portfolio over the past 12 months.   This is not only important work that makes a big difference in peoples lives....This is not charity, not a handout, but actually a fantastic investment.





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SEO Is the key recession marketing strategy

In tough times, marketers need to turn to strategies that are easy, measurable and show a tangable ROI.    It's obvious that in an environment like today you can't stop marketing, but evey penny has to count.

One key strategy is Search Marketing.   In our case it's specifically investing in organic search strategies.

In a recent travel summit:
"In survey findings presented by JupiterResearch at Google's TravelThink event in New York, 94% of travel executives said online advertising would provide the strongest return on investment compared to other media in the next 12 months."
Prospects in both B2B and B2C are still out there...but they are fewer and farther between.  You can be sure that they will be doing a lot more research.  How are you going to stand out and be found?

Blog creation software should be at the top of your list.   Nothing can help and organization target search terms more effectivly than data driven business blogging.  It's easy, it's measurable and is engaging.   Corporate blogs will make you stand out in a crowd.  To learn more about how to do this, contact Compendium Blogware.








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Business Blogging is Database Marketing

The goal of a database marketer is to deliver the right message to the right person at the right time....and search falls directly into that bucket.  Search is database marketing.

The idea is that just like any data driven marketing, I can target a message (page or blog) at a specific keyword phrase right?  Just like delivering an email based on data, I can deliver a search result based on data.....  Anyone can legitimately deliver pages to keyword searches.  The only problem the marketer faces is quantity. 

If you think of data driven SEO as you would an email delivery this starts to make a lot of sense. A marketer knows the terms that a prospect is going to use, she knows the volume of people who use those terms every day.  Basically, a marketer knows everything about her recipients (the searcher) except their exact identity and their timing.  

Our job as marketers is to deliver an engaging message directly to those search terms and wait for the prospects to tell us when they are ready to receive our message.

Think in terms of email marketing. If I want to send one email that’s perfectly crafted for an individual recipient Outlook  is a really good option, but how do I send thousands...and make them all specific to the recipient based on known data?   We have to use an Email Service Provider.  

If a marketer wants to target one to so keywords, they can do that quite well with Wordpress.   For the most part, any blog can be optimized to rank highly on any given search term.  But if the marketer wants to target hundreds of keywords they have to use a data driven SEO tool like Compendium Blogware.

Making any sense?  The goal of corporate blogging is engagement.  That engagement happens through Search Engine Optimization.   The ROI of business blogging starts with search.



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My good friend Jeff Rohers put up an interesting post the other day in his Subscribers Rule blog over at ExactTarget.

Between Facebook and his work email inbox Jeff counted 23 inboxes in his life.  Obviously he's focused on the concepts of Subscribers Rule and the harsh reality that it's going to be a lot harder for marketers to gain permission and from that gain meaningful engagement.

My reply:

So…in the spirit of being Waaay out there….basically where I live anyway. Start thinking about Search as a big inbox. SEO is really about delivering your message to an address. That address happens to to be the keyword phrase, and the really funny thing is that your message is totally delivered on-demand…when someone asks for that information via a search query. this is why I think search is the future of corporate communications. As we get overwhelmed by all this inbox crush users are going to be a lot more subjective about who they give access to. The prevailing attitulde is “I’ll tell you when I need your message”

I know, it’s out there….but make no mistake…it’s out there.

Obvioulsy, this is our core message with regard to Corporate blogging and it's role in widespread Search Engine Optimization.




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