So, I saw a new feature for Facebook on a Wired blog this morning.  Being an avid Facebook user, I was intrigued by this added element to the site.  My first thought was, "Great, tack on another useless hour that I'm on Facebook."  (which is exactly what they intended)

In the blog, Michael Calore writes:

"I like the idea of having instant, real time access to my Facebook friends, but I don't want to spend a lot of time on Facebook. Also, I may want to log into Facebook without having to deal with incoming chats -- or the threat of them -- at all. But it's not likely, since Facebook has been rather open about its intention to make the site the hub of our online social lives. The reason they launched chat is to keep people using Facebook for longer periods of time."

For me, this is the key.  Most people, including myself, are already spending a LOT of time on Facebook.  The last thing we want, is to spend more.  From a business standpoint, Facebook wants users there longer, enriching their experience, making it more appealing for advertisers.

But at the end of the day, are people really engaging with advertiser messages on Facebook?  I know I don't click on sponsored links, unless it is absolutely catered to a specific need/want that I have.  Nine times out of ten, I'll see an ad on facebook that says "Travel in Switzerland?  Click here for discounts", and I'll go to Google to compare travel sites. 

I want to make my own decisions, not have someone tell me what is the best option.  I have the tools to find out on my own.  And when I go to Google, I'm going to trust the most relevant, topical and recent content I find.

If you want to enhance people's experience with your business or brand, you need to be standing there with relevant content when they come searching.  Blogs will change your business.









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Blogging pays off.  Those 3 words can improve your business in ways that you never thought possible before.  The blog software that we use at Compendium has helped me score a few freebies and show others what it can do for them along the way. 

One of the blogs I use for training purposes focuses on Indianapolis restaurants.  After going out to a new place, I blog about it and use that post to train others.  Recently, I was able to score a few gift certificates from local Indianapolis restaurants. 

Free Blogging Trends ReportNot only does this help that particular business, but it also serves as a benefit to my clients.  I am able to take a real life situation in which I enjoy blogging about and apply it to my training classes.  The students then feel engaged because they see a direct result of what blogging can do for their business.  It also gives that certain restaurant more exposure and essentially free marketing. 

This certain blog I am speaking of has only been up for 2 months and already it is seeing an astonishing number of new visitors to the site.  In comparison to websites, blogs go above and beyond.  Blogging is the best way to market you and/or your business.



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I'm a little bit fired up over this. I am tired of seeing articles such as this one (in the Financial Express) that essentially say, "Blogging could be a good activity for organizations. The problem is: the ROI can't be tracked."

That is just not the case. First of all, anything that happens online can be tracked. That is the beauty of the online world, as compared with the print world. Online, I can track clicks, navigation, time...you name it, I can track it. And guess what? Tracking doesn't have a high price tag. There are free, robust tools like Google Analytics available to anyone.

Tracking online is not something new to us when it comes to our website, our even email program. But for some reason, organizational blogging seems to present challenges that just shouldn't exist.


Of course at Compendium, we are able to use our own blogging software, and run a corporate blogging strategy ourselves. Not only can I tell you the average time on our blogs, the bounce rate, the most popular content, and the number of visits, I can tell you how many visitors take the next step. That's right, we offer a call-to-action on our blogs just like we do on our website.

From there, anyone who "converts" via the call-to-actions we provide is logged in our CRM system and is tracked through the prospect lifecyle until it results in a closed opportunity. And thus, we are able to track dollars and ROI.

Tracking isn't difficult to do, but the first step is acknowledging that it can and should be a part of every online activity, blogging included.



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I recently journeyed to the orient for two weeks to teach English, eat spicy food, and realize the potential of this fine country.  This experience left me with something more than a new posse of 3rd grade friends and a stomach full of Tums; it gave me a first hand look at the rise of a superpower. 


The city in discussion is Shanghai.  Anyone from a professor to a contractor can highlight the technical points of how the urban development plan is going to unfold, but you will never truly understand it until you see the massive skyscrapers being built as if they were going out of style.  The best way I can represent this to someone who has not traveled there is through this website: Shanghai Urban Development Exhibit.  This caption from the exhibit is one of the most amazing city displays I have ever seen.  The true nature of what is happening is outlined by this floor display.  I could go on and rave for days about this exhibit, but I'll divert you to this site as a deeper reference. Professional TravelGuide.

How does this relate to blogging? Well, the exhibit itself has only indirect ties to blogging.  The direct relationship is in the promise of the exhibit.  Construction is already underway on achieving this dream, which is projected to account for almost 19 million inhabitants in the city; compare this to New York City's 8.25 million.  Furthermore, the need for businesses to advertise to all 19 million inhabitants will certainly increase proportionally to the population size.  How could a company in Shanghai or a company planning on being in Shanghai cope with this advertising need? Business owned blogs.

It is already too hard for individuals in countries such as China to maintain a personal blog due to the restrictions of the government.  The only way a company could utilize such a blog tool would be through a monitored and code-conforming administrative layer.  By meeting certain criteria for posts, a company can ensure that all content posted is pertinent and meets regulatory standards.

In a city such as Shanghai, it is important to establish a well known blog image and gain a significant market share before the initial boom.  Doing so would put that blog name in the mouths of almost 19 million people.  Ask any U.S citizen who uses the internet on a daily basis about which search engine they use and I guarantee that Google, Yahoo, or MSN are the top three choices.   The reason being? These companies have been around since the early years of the internet and maintain a prestigious brand image.  Model a business blog strategy off this example and that blog may become the front runner in the industry.

Some blogs that I found along the way in my research of China:

Shanghaiist
All Roads Lead to China
Technomic Asia

Check these sites out for more information on the developing nation.  You may be surprised at how fast this nation is growing.




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Daren shot this e-marketer article over to me the other day --- the basic point of the article is that people are doing a lot of consumer research online, while still making the purchases in the store.  In more concrete words (from the article):  "Looked at another way, for every $1 in online sales, the Internet influenced $3.45 of store sales."

Wow...that's pretty amazing --- so wait, you are telling me that my online presence pays off beyond online sales?  Of course it does!  What does this mean to you?  Wel
l --- first, if you are not an e-commerce company (i.e. - services industry, B2B) it tells you that having an online presence and being able to be FOUND through search is still vital to your business. 

And if you are an e-commerce site that also has brick & mortar stores then it means that it isn't just your fancy shopping cart software that matters...you also need a presence for those online researchers that are comparing products/features and then going into a store to buy.  How can you make sure they come to YOUR store?  Well --- be there!  Could you imagine closing a retail store on December 22nd when demand is at an enormous hi
gh?  That is basically what you are doing in the online world when someone is searching (reflecting high demand..telling you they are interested in "organic cotton sheets") and one of your offerings is organic cotton sheets and you don't show up at the top of the search results.

So what do I think you should do?  BLOG of course!  Blog first for SEO, blog about your product and at the end of the day blog for the sake of your business.

We just hosted a webinar here at Compendium all about tracking and measuring the success of blogs, which is definitely a worthwhile topic; but the huge challenge of online marketing has always been how do you really measure what starts online and ends offline?  Of course, there is the option of in-store surveys, etc.; but the accuracy of this type of measure is also hard to obtain.   The e-marketer survey  does prove online research leads to offline buisness and at a high rate...make sure you SHOW UP the next time your potential client is researching your product offering!



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A search engine marketing firm, Slingshot SEO, got me thinking about bounce rates a few weeks ago. Sure, we've all heard that traffic, clicks, and conversion are all good ways to measure our marketing and corporate blogging efforts, but how many of us are paying attention to bounce rate? What sort of research are we doing in comparing bounce rates of our blogs vs. our landing pages vs. our website?

Slingshot believes that Google will one day (if they are not already doing so) take bounce rates into consideration when determining how to rank landing pages. It makes a lot of sense -- if 99% of the people who hit your page leave as quickly as they're able to, something isn't clicking. Getting those kinds of stats aren't difficult - it's making sense of them. "What" leads to bounce rate? The same things that apply to a website definitely apply to business blogs. The problem may be general design flaws, outdated content, irrelevant content, "boring" content, etc., etc. etc.

Now that I'm paying attention to the bounce rate on Compendium's own blogs, it's also interesting to see how various search terms impact bounce rate and read time. For example, "business blogging software" is one of our best terms, with people spending an average of 3 minutes on our blogs, and very few of them are bouncing off right away. The bounce rate for "business blogging software" on our website is higher, and the read time isn't as long.

What this tells me is that it would do Compendium a lot of good to be the #1 result in Google for this term. Clearly, it's attracting the right kind of attention, and higher search engine placement would likely mean more visibility. When it comes to your blogging program, as a first step, I recommend taking a look at your website stats, because then you'll have something to benchmark against. Thanks to Slingshot for getting me in the "bounce" frame of mind.




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For those of you currently planning a wedding or who have recently been through it, you might agree that planning a wedding is wonderful… but awful. Fantastic… but exhausting. Joyous… but tedious. OK, it’s a downright emotional roller coaster (but 100% worth it in the end, of course). So how does this relate to organizational blogging?

Well, as I was researching vendors for my wedding, I was amazed by how many wedding vendors have blogs. Florists, Photographers, Caterers, Musicians… It was fantastic to see all these companies blogging!!

Let’s take the photographers’ blogs for example. With the easy-to-use and real time capabilities of blogging software, these businesses were able to shoot a wedding on Saturday and have pictures on their blog by Sunday. And, as ANY bride will attest to… wedding pictures cannot be posted soon enough!

Another wonderful perk to these blogs is that inherently, all of the businesses ended up with TONS of testimonials within the comments section of their blogs. Happy couples and families in wedded bliss visit the blogs, look at the pictures of their loved ones and leave great comments.  What an awesome marketing tool!

I also found in my quest for the perfect wedding photographer, that wedding photographers aren’t the same. There are photojournalists, traditionalists, modernists, lots of "ists" in the mix. Each photograhper has their own style and to compare their work is nearly impossible. However, despite the uniqueness, they all used blogs to accomplish the same exact goals. First, as an online vehicle to display their product. Second, as a means to communicate with current clients. And, finally, to acquire new clients.  

When we strip the pictures off the blogs it seems as though photographers might be blogging with the same purpose. As a  consumer, I found this strategy to be darn effective and believe it's very applicable for all businesses looking for a way to effectively market their own uniqueness online.



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Welcome to my first blog post!.Thanks for stopping by!

I don't know about you, but I've developed a pretty consistent morning routine over the years. When I get into the office I log onto my computer, get my cup of tea and the turn to the web to see what's going on in the world. Of course I'll hit the major news sources but I also turn to my trusty blogs as well. (I've set them up to come directly through RSS feeds on my iGoogle page.)

The first blog I visit is one hundred percent pop-culture. It's fun, entertaining and seems to satisfy my need for celebrity gossip, at least until tomorrow. After that, I visit more somber blogs such as ones related to my industry. I've found blogs to be an invaluable tool to keep up on the latest trends within my field. And, lately, I've added political blogs following the campaign trail to my morning routine.

The content of all these blogs might be like comparing apples to oranges but there is a strong commonality among them all. Each of these bloggers are blogging with a purpose. Whether that is to entertain, educate, win search, acquire new customers... the list is endless. However, that purpose and reason for blogging is the precise reason why I include them in my morning routine.

Alas, my tea is gone, I've got the scoop on Brittany and KFed's custody battle, and explored the latest in the world of search...  I'm ready to get working. Until the lunch hour, when I will visit them all over again.







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I was recently in the market for a racing scanner. I think owning one brings me into  compliance with an obscure zoning law within Indianapolis (where I live) requiring possession of such a gadget.  While usually one to succumb to impulse purchases, I decided to be responsible and diligent in the form of conducting research and checking several websites during the course of reviewing price, different brands and quality factors. 

 Team Ethanol - Rahal-Letterman Racing / Indy Racing League

Having never purchased such an item previously, I wasn't immediately aware of the differences between individual units in terms of channel capabilities, headsets, sound dampening, reception, etc. Reading product description sheets was cumbersome, but websites that allowed for side-by-side feature comparisons certainly proved beneficial.  Operating under the assumption that more is better -- more channels of reception and more decibel dampening -- I was able to narrow choices down to three units. 

One site in particular employed a feature that directly influenced my buying decision -- the ability to read product reviews from actual customers who have purchased the same item.  What a novel idea.  Rather than read specification documents, I was able to enjoy, and relate to, field testing and feedback from people just like me within a similar situation. 

This gets me thinking about blogging for customer acquisition.  In my experience of buying a product based upon recommendations and the phenomenon of similar situation, the use of blogging as a sales and acquisition tool draws great parallels.   In drawing upon niche knowledge and doing so in a manner that projects a personal connection with prospective customers in the form of blogging for business, we tap into the human condition of buying from a person, company or source that we like and feel connectivity with.  


While the source I ultimately purchased from is certainly on the right path of facilitating similar situation by posting actual customer reviews, room for improvement exists.  Imagine if their testimonials were in the form of blogs that position for search optimization.  Imagine the power of combining testimonial blogs with blogs drawing upon knowledge within the organization regarding new models, sales, service and support.

Might have cut my research time in half by leveraging those blogs for SEO.

Interested in learning about easy to use organizational blogging software?
Reach Daniel Wale and Compendium directly at (317) 777-6110




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So they say that "what happens in Vegas, stays in Vegas".   I've never heard that applied to Reno, so I thought I would share this video of one of the most enjoyable conferences I've had the pleasure to present to in a long time.

The event was America Outdoors and the attendees were made up of  Whitewater Rafting and other adventure travel outfitters.  It was interesting to see how this group responded to the idea of Corporate Blogging and Blogging for Search.   One might think that small business people who work in remote locations wouldn't be too jazzed about blogging benefits such as search engine optimization or other aspects of blog success.

To the contrary, these folks totally get the concepts of Marketing Democracy.   Outfitters compete every day for the vacation dollar against the giants of travel like Disney, Cruise Ships and all the other corporate travel giants. 

What's great about affordable blogging software and solutions is that these outfitters actually have great content.  They are not in the business to get rich...no one is doing this as just another corporate gig.  No, these people are in the Outdoor Travel business because of the passion to share what they love with others.   That makes Business Blogging the perfect outlet.  Disney might be able to outspend a couple who own a rafting business on the Youghaghaney River in almost every marketing tactic....but some middle level marketer is never going to beat these folks on passion.  Easy to use blogging software makes the field much more competitive for businesses that are staffed by people who love the game.

How about you?   Where is your passion?   Watch the video...compare this to your last industry get together...





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So I’m a big fan of PR.   Although I don’t advertise in the traditional sense using old media (although I’m tempted to try SpotRunner)  we are certainly beneficiaries of  traditional PR.   It works for our blogging company.

Yesterday was interesting however.  There was a story in the Indianapolis Star about Compendium Blogware highlighting our growth and hiring plans.   What was fascinating was the blogging features in the online version.  People actually started a discussion around our story…in real time.   I responded to a couple of the comments, but the thing that hit me was how revolutionary this was compared to the old way of responding to a newspaper story.  

"uhhh...we want you to write us a letter and if we like it...well we might run it in a future paper"

Right!   It still amazes me…if you create a system that encourages people to dialog…they will!  Read the story…look at the comments.   I’m able to reply…to participate.  And it drives business. 

Business Blogging seems so obvious and so revolutionary at the same time.




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School Blogging Compendium BlogwareI saw a fantastic post yesterday from what must be an amazingly progressive school.  These people are discussing potential issues related to finding a blogging solution for every student in the system.  (by comparison, my daughters high school doesn’t even discuss blogging in journalism class.)

This is an excellent discussion and a great concept. Compendium Blogware is a SaaS blogging solution designed specifically for organizations. Our clients are typically Corporations or Business Bloggers, with a lot of non-profit blogging. We have not worked with a school, but the way they describe their challenges I think this might be the perfect solution.

Compendium is On-demand (hosted, ASP, SaaS whatever term you are familiar with) As a result it is easy to deploy to lots of people such as students in this case. We have a layer of control so that all posts are reviewed by someone before they go live…the same is true for comments. In most cases this is all about insuring compliance with standards, not necessarily about editing out content.

An interesting challenge they pose is how to organize content. The definition of a Compendium is a collection of similar writing. What our system is designed to do is “Compend” content based on content or posts.

Usually, our blogging solution clients compend content based on keywords for SEO, but it seems completely feasible to organize a single post from a student around various compended blogs…so if Billy posts on 9th grade history and Algebra, the post appears on Billy’s blog, the 9th grade blog, the history blog and the Algebra blog…without Billy having to do anything other than write…no tagging. That seems like a great way to implement blogging best practices in an educational institution.

Anyway, I would love to test some of these concepts with a school if they were interested.  Not that I’m already tired of Corporate Blogging Software :-)  We want everyone using our Blogging Solution.





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At Compendium, we get a lot of questions about the kinds of metrics and goals that organizations should think about when it comes to blogging.

And despite the fact that a lot of people don’t know what an RSS feed IS let alone how to use one, several companies seem to be of the mindset that the number of subscribers is the best way to gauge the success of the blog.

Well, unless you’re a publisher, that’s a bunch of baloney, and I’m here to tell you why.

Even if you are the funniest, most perceptive human being alive, it’s unlikely you’re your prospects are going to read your blog over and over again, day in day out. And the important question is: why would you want them to?

If you think about it, using RSS subscribers as your basis for success is comparable to using returning web visitors as your all-telling metric for your website. It’s a bit laughable, when you think about it. The way you measure success on your website is (or hopefully is) conversion, and guess what? You should be in the same mentality when it comes to your organization’s blogs.

I am not saying that returning visits or RSS subscribers should be ignored – quite simply, they are not the most important or telling metrics. Maybe I will return to your blog or your website three times – heck, even thirteen—before I’m ready to take the next step, but the key here is that you have to tell me what the next step is, and make it easy for me to do it. Thus, a conversion. And if you could get me to convert after three visits versus thirteen, that would be a good thing, right? So if you think about it in this way, people who are returning day after day to read your blog—and not doing anything else—may not be as desirable as people who read, get a bit of info, and move on.

An important part of this is the kind of blogging platform that you use—does it make it easy to include conversion points—but the most important aspect is knowing up front that no matter what anyone has told you in the past, RSS subscribers is not necessarily what you should be blogging for…




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Doug Karr Compendium BlogwareMy good friend Doug Karr has a terrific post on his blog comparing Corporate Blogging Solutions to Forums.   The simple difference he calls out is the difference between support and marketing.  A Blogging Best Practice is using your Corporate blogging software to tell your story….explain your business and expose the human beings in your organization. 

Trust me, he says it way better than I could (and has some great pictures to go along with it)

Please take a minute to read Doug Karr’s post.




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I read that Total U.S. Ad Spending was down in the first half of 2007.   Not much, just .03%, but it's a start.  

The most telling statistic in this study by TNS Media Intelligence is that network television advertising was down 3.6% compared to a 17.7% increase in Internet advertising.  

Why is this so important?   In the old days of Reach & Frequency marketing, the companies who had the most money could afford the most TV.  Marketing effectivness was determined by how much you spent.   

This is no longer true.   Overall, with internet strategies like Business Blogging that leverages  easy to use blogging software and data driven tools like email marketing, the amount you spend is a lot less important compared to how smart you are.  Smart marketing beats big dumb spending....another victory for brains over brawn!




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Corporate Blogging as a measured marketing toolSo how do you describe yourself? Are you an Enterprise, a Corporation, a Business or perhaps even a non-profit? However you describe yourself, at this point you are probably considering blogging as a tool for your organization....

So why would a Company or organization blog? As we get beyond best practices for blogging, we need to know if this is actually doing any good or not.

If you know anything about me, you know that I despise any marketing that can't be measured. One thing I love about Business Blogging is the simple fact that it's measurable.

Any easy to use blogging software platform should have included analytics that will tell you some key performance indicators such as the normal visitors, the source and keyword search terms visitors used to find your Company Blogs and where they went after they came to the blog.

How do you use this simple data to measure ROI for your Corporate Blog? Well, do you use Pay Per Click? This is a simple comparison for you...how much do you Pay for a click on specific keywords? You have already set the value then. If you see your corporate blogs getting those clicks then you have an easy way to measure your success.




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Today we met with Kristian Andersen + Associates, a phenomenal design company here in Indianapolis whom we think the world of. During the meeting, we got to talking about success, and how sometimes companies will ask if a certain solution is "guaranteed" to work.

Well, as Kristian put it so perfectly, the answer is usually a "yes," but it comes with a big IF. If you do everything on side A of the solution, as well as erything on side B of the solution, and take into consideration past experience and evidence, yes, it should work. But there a lot of places where things can fall apart, even when using excellent solutions and tools.

How does this translate into the world of corporate blogging? Well, yes, a huge portion of success is reliant upon the tools and people used to drive the success, but another huge part of it comes down to goals, strategy, and ultimately, blogging best practices. Let’s compare it to this: just because you have the fastest race car doesn’t necessarily mean that you’ll win the Indy 500. For example, if it’s me behind the wheel instead of Danica Patrick, you’re guaranteed to lose. I don’t know the strategy. And if it’s my mom changing your tires instead of your regular pit crew, let’s just say that things are going to get ugly really fast.

It’s the same thing with blogging and nearly any other kind of corporate initiative. The blogging platform that you chose is your vehicle, and if you follow general best practices and do a good job creating valuable, relevant content, the rest should come together quite nicely.

Another example I like is comparing it to email, since a lot of marketers are already running successful email campaigns. The outcome of a well-done campaign is conversions, sales, and even clicks. A bad email campaign that’s irrelevant gets flagged as spam, or just as bad, it gets to the inbox and irritates a lot of people. It’s the same thing with blogging. The outcome of a well-done blogging program—one that follows blogging best practices—is that you’re delivering content that makes people want to do something (convert, learn more, etc.), and on the flip side of that, the search engines are likely to value that content and will give it a good ranking when people search for the terms that your content is about (this is where blogging for SEO comes in).

So the point of this post is to keep in mind that there is no silver bullet when it comes to anything in life, including blogging. Of course there are easy to use blogging tools that will make “getting there” as pain-free and easy as possible, but it still takes thought and a lot of elbow grease to make it successful.




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