I know I've written about them before but I thought I would throw out a compliment for the Redbox customer service department. I believe my previous post revolved around their corporate blog for movie reviews and customer feedback and although their business blog has value, their service department is also doing well in my book.The other night I wanted to reserve a movie online and while checking out, I encountered an error three times in a row with their booking system. It said that the movie had only been reserved once but upon my arrival at the actual Redbox (and getting the delayed confirmation emails), I was granted three copies of the same movie. Naturally I did not want to pay for the same movie three times so I sent over a quick email that night and to my surprise, the charges were reversed the next morning and I was given a free movie coupon.
Nice to see that automated systems are being backed by real service!
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