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Study Shows 80% of Blog Traffic Comes from First-Time Visitors

Friday, March 12, 2010 by Heather Benfield
Since working at Compendium (a total of 2 months now), I'm beginning to see several common themes, questions, debates, misconceptions and conversations between the social media world and the seo world. One of the most common discussions I've heard between the two sides is the notion of "the repeat visitor".

What I mean by this is social media lovers often believe that the majority of business blog readers are loyal fans who keep coming back for more - a repeat visitor. However, here at Compendium Blogware we track metrics for over 400 client blogs and notice that the majority of traffic to a blog is from new, unique visitors.

In order to clear up the myth, Compendium partnered with a few social media and SEO gurus, Jason Falls, Debbie Weil and Jay Baer and conducted a survey with 266 companies addressing various questions about their social media usage and visitors.

The results?
Two-thirds of respondents reported over 80% of blog traffic comes from first-time visitors.

So what does this mean? Well, from a writer's perspective it definitely means that you can't assume your readers know who you are, what your business provides, or will understand any references you make from earlier posts or previous topics you've written about. You need to make sure you are writing your content in a way that would answer the questions a searcher was looking for when running across your blog in the search engine results. This also means you can re-use content! If you had a great post last year about the benefits of your product that you were able to see great traffic from, don't be afraid to re-use it since most of your readers will be seeing it for the first time.

This is a great best practice to use when writing a post. After a post is complete, ask yourself the following four questions:

1. Did I use relevant keywords or phrases that my target audience would type in a search querry if they had a question about my product or service
2. Did I establish who I am, what company I worked for or the product or solution I provide?
3. Based on the keywords I chose to focus on in my post, did I provide answers to the questions my reader was searching for?
4. Did I provide next steps for the reader to take action in order to learn more or even purchase the product or service I provide that solves their problems?

By asking these questions, you'll be able to cover your bases when making sure you are not assuming that the people reading your blog are long-time followers. You will in fact, be providing the needed information a new visitor would need in order to make a decision as to weather or not they would like to become a loyal customer.

Read the full Compendium Survey Results.



Transparent data about blog visitors...

Thursday, March 11, 2010 by Megan Glover
Exciting news at Compendium today. The results of our first Corporate Blogging and Social Media Trends survey are in.

With the help from our marketing advisory council, Debbie Weil, Jay Baer and Jason Falls - we set out to find answers to the question: What percentage of your blog traffic is brand new?

Why tackle this question? Well, up to this point, marketers have struggled to find a concrete way to measure business blogging. Repeat visitors, RSS subscriptions and "community" have all been words used synonymously with blogging success, but what's reality?

The reality is, when blogging for business -  80% or more of your traffic is going to come from brand new visitors. And, this is a great thing! By altering the way in which we've previously measured blogging success, we can take this new found knowledge and turn new visitors into potential clients. Thus, business blogging becomes another marketing tool in your suite of demand generation tactics.

Other great pieces of info are included in the study but it's really great to have data that helps marketers build the case for business blogging in a way that breeds tangible ROI.


Low Cost Acquisition Marketing Through Blogging

Thursday, March 4, 2010 by Frank Dale
I just caught up on a few back "issues" of the eMarketer daily email.  The article "Leads for Less with Social Media" got my attention.  The article provided some data that syncs up with our customers' experience using Compendium's enterprise blogging software to acquire leads.  The customer acquisition cost is lower than any other marketing tactic. 



When you couple this with the higher than average conversion rate for leads generated by blogs, you have one of the most powerful marketing tools available.  Many of our clients double the conversion rate of their website for leads generated by their corporate blogs. 

This happens because blogs synthesize two powerful elements.  First, blogs (especially Compendium powered blogs) make it easy to acquire targeted leads because most blog traffic is driven by search.  Search engines deliver prospective customers that are specifically looking to solve the problem your blog page addresses.  If you talk about coats and a searcher is interested in microwaves...the searcher will be directed to a page about microwaves.  This means corporate blogs are really highly targeted landing pages.  Second, the content on a corporate blog can be much more powerful because a blog benefits from peer-to-peer credibility.  If the reader can relate to the author, which is much easier to do on a blog page than the typical webpage...the reader will find the content credible.  Credible, relevant content is valuable content from the perspective of the searcher.  If you provide value to the searcher, the searcher is going to provide value to you. 

If you would like to learn more about Compendium's enterprise customer acquisition platform, visit our site or sign-up for a free demo.  


Bryan Eisenberg's SES London “21 Secrets of Top Converting Websites”

Thursday, February 18, 2010 by Chris Baggott
So there is no video I can find showing the actual keynote that conversion guru Bryan Eisenberg gave in London, but there have been several good blog posts as well as this video interview so you can all see the new Bryan.  

Why focus on conversion?   Historically, the idea behind effective Corporate Blogging was a focus on Conversation not Conversion.   Recent data clearly points out that most blog traffic is coming from first time visitors...and in that light marketers are recognizing that the biggest benefit to business blogging is as an amazing search marketing tool.   

Recognizing that simple fact should totally transform your thoughts around conversion.   If you have an audience of first time visitors and they are coming from search, what do they want?   (hint: It's not to leave comments)

They want to solve their problem.    So here are a couple of Bryan's 21 suggestions that are most relevant to Corporate Blogging: (italics are my words, not Bryan's)

Use the voice of the customer – Social Commerce – people need to hear from people like them.  This usually isn't the CEO, but more mainstream employees and of course your existing customers.

Make data driven decisions! Do web analytics correctly by making to-do lists regularly!  Keyword research is a big part of data driven SEO.   Talk about what searchers want to talk about...they are your audience.

They appeal to multiple personas or segments.  What makes blogs so important is the unlimited palate to tell lots of stories.  If you told a story about every customer you ever dealt with imagine how easy it would be for every persona to find relevant content....especially through search.
 

There are a bunch of others Bryan went through but these were my favorites.




Is Your Company Blogging?

Thursday, February 18, 2010 by Kelly Simon
How can blogging for business support your company's marketing efforts?  It's simple, increase the probability of prospects finding your product or service by implementing a blog for business.  

The article, 'Blog Benefits: Traffic, Links and Indexed Pages,' neatly summarizes the power of blogging for search.  Companies with a blog have:
  • 55% more visitors
  • 97% more inbound links
  • 434% more indexed pages 
True, a successful blogging program requires a commitment to generating interesting and relevant content, but consider the alternative...you could do nothing and let your competition win out time and again in search.  See what blogging can do for your company with Compendium Blogware's powerful blogging software.
    
 
 

First Impressions are Key

Tuesday, February 9, 2010 by Heather Benfield
Hi, my name is Heather Benfield. I work for Compendium Blogware, a company that simplifies business blogging with user-friendly tools geared specifically towards social media and search engine optimization.

My goal is to make you a marketing rock star. If you want to learn how to become a marketing rock star at your company, sign up for a free, 20 minute online demo of our corporate blogging platform . If you’d rather read up a little more on our company and how we help other clients become marketing rockstars, before signing up for a demo, check out our resource library where you will find informative whitepapers, webinars and case studies.

Normally I would try to be a little more subtle, but today I’m taking the obvious approach. Why, you might ask? Stick with me for another 30 seconds to find out...

Today, Compendium Blogware hosted a webinar with SEO guru, Stephan Spencer which basically acted as an exclusive Q&A session for attendees to have direct access to Stephan by asking specific questions they had about SEO.

As I was listening to the Q&A session, there were several key points that caught my attention, however the most important takeaway for me was a statement made by Stephan that “most blog traffic comes from first time readers.” This statement is also backed up by Compendium CEO, Chris Baggot in his blog post titled, “I was asked the other day by…

Why was this statement such an important takeaway for me?
I write blog posts every single day and sometimes forget that some readers are running across my blog for the first time.
First impressions are key.

In order to make a good first impression, Stephan reminded me to ask myself a few important questions before clicking the “submit” button for my blog posts:
  1. Do I communicate my thoughts clearly?
  2. Do I assume the reader already knows who I am or what Compendium Blogware does?
  3. Do I tell the reader what I want them to do next? Or Where I want them to go for more information?
  4. Do I provide a solution to the readers' needs based on the keywords I’m targeting in my post?

By answering these questions before submitting my blog post, I should be able to convert more readers to qualified leads and/or customers. However, the only way I will be able to determine that blog readers are converting is by offering "next steps" or Calls-to-Action (CTA's) and tracking those CTA clicks with tools such as Google Analytics.

So, next time you decide to write a blog post, remember to ask yourself these questions and offer enough information and direction for the interested reader to take the next steps in becoming a customer.

Secrets to Business Blogging Success

Tuesday, January 26, 2010 by Heather Benfield
Everyone loves a great success story, right? When educating and inspiring others about blogging best practices, I feel there is no greater way than to provide real-life examples of companies who’ve experienced great success in what you’re looking to do.

With that being said, I’m excited to pass along this story about one of our clients who has hit their corporate blogging program out of the park!

Widen Enterprises, a leader in graphic communications, launched their corporate blogging program  in December 2007 to target organic keywords in search and increase online lead generation.

After developing a list of industry specific keywords their target audience was using in search, Widen used Compendium's blogging software to create different blogs containing content related to each keyword. In just three short months, 75% of their target keyword blogs were ranking on the first page of Google search results. This wide-spread exposure generated up to 50% conversion rates for Widen’s blogging program. Due to the great success, Widen increased their keyword blog amount (via Compendium) to cast an even larger net in organic search.

What is Widen’s secret to success? By implementing blogging best practices, they are able to track, measure and adjust their blogging strategy. This allows them to economically and efficiently utilize their resources in order to over-achieve goals and objectives.

Best practices include:

•    Implementation of necessary analytics to track blog traffic from visit to sales pipeline.
•    Consistent testing of Blog Call-To-Action’s (CTA’s).
•    Pulse on keywords driving organic traffic and additions when necessary
•    Consistent content creation among 8 employee contributors

Currently, Widen’s company blogs consistently perform as one of their top lead generation sources, accounting for over 60% of web referral leads by driving traffic to their website from blog CTA’s. By establishing goals, targeting keywords and following best practices, any company large or small is able to deliver the same results through corporate blogging.

Hats off to Widen Enterprises for implementing a successful corporate blogging strategy!

If you have a business blogging success story you’d like me to share, email me at hbenfield@compendium.com.

Turn Your Blog Program Around - New Year, New Content Strategy

Friday, January 15, 2010 by Jess Wehner
I wanted to share a turn around story on my blog to help inspire business bloggers out there that it's never too late to turn your blog program around.  Many people struggle with generating enough content to sustain their blog and increase traffic.  Often times, after making several failed efforts to create content, clients will just completely give up on their blog.  But that doesn't have to be your destiny!

One client that turned their program around is Bee Window, an Indianapolis company that sells windows and siding.  If you look back a bit in their posts you can see there was a period of time where the blog sat idle as the company was trying to figure out the best way to manage content creation.  Well now, here we are, starting out a new year with a fresh start!  They've written six posts already this year and I expect more to come!

If you need help with content creation - reach out to your client success manager at Compendium Blogware for content ideas.  We hear from clients every day so we know what the biggest struggles are and what solutions work best with our corporate blogging software!  We're happy to help!

Ready for what?

Tuesday, November 17, 2009 by Brian Millis
I sent an email to a prospect that showed a compendium client who increased online revenue by 40% in less than 6 months and has tracked over 100k in online sales back to blog traffic.  This was the response that I got back(kept anonymous, of course):

. . . She was interested in the software and we would love to take on blogging in the future, but we are not quite ready at this time.  Thank you for the information on Compendium- I will keep your emails and discuss again with my manager when our time comes to enter the blogosphere.
 
Ready for what?  What business is not ready to increase revenue by better search marketing? I feel that it should be every businesses' time to enter the world of corporate blogging.  Why?  Because it is an easy and efficient way to communicate with target markets online and convert online traffic to paying customers. 

Our platform takes most of the fear out of getting started with blogging for business.  I think thaget ready for bloggingt these responses come from companies that see this strategy as a HUGE time commitment.  That really is not the case.  You can log into Compendium, get prompted with your most valuable key phrases, have endless content ideas delivered right to you, and  get real-time feedback on how you're doing as you write your post. 

So what is keeping you from being ready?


You tell me: Is this good business blog content?

Monday, November 16, 2009 by Chris Baggott
You Tell Me...is this really a blog post?

I saw this post on an ecommerce  blog the other day and had to give pause.  The powerful blogging software we offer has a complete API, so it's easy to integrate into other content sources, but I had not seen anyone use it to feed in relevant live chat transcripts.

At first I had to ask the question that I'm sure you are asking: is this legitimate content in a blog for business?

I really quickly came to the conclusion that yes, this is not only a really clever way to leverage existing content, it's actually quite valuable for the audience.  

Here's the thing:  Lot's of people have the same problem.   As a result, lots of blog traffic comes from organic search.   Those people ask questions...they want to find answers.    These live chat transcripts are direct answers to direct questions.   What's great is the simplicity.

You are already having these conversations.  Doug Karr once suggested looking at all the emails you send out each day as a source for blog content.   I thought that was brilliant and I think this is too.   

Every day people in your company have interactions with customers and prospects.   They help people, provide information and solve problems.  This content is nothing more than a reflection of that value...you have already invested in it, so why not share it with others who can benefit?



November Webinar: Finding Business Blogging Success, Real-Life Stories

Wednesday, November 4, 2009 by Jess Wehner
We have a webinar coming up this month that is sure to be interesting for clients and prospective clients alike. 

If you are a current client, this will be a great time to learn about what some of Compendium's most successful customers are doing on their business blog, how they incorporate blogging best practices, and what success really means to them.  Come see how you can make improvements to your current blog program.

If you are new to Compendium, come learn about how blogging for search can lead to an increase in traffic to your site, generate leads, and increase sales from people that have actually experienced these results. 

As a snapshot, you'll hear from the following types of companies who blog for business:

eCommerce Gymnastics Apparel Company:
  • Over $100,000 closed business within a year, directly from blog traffic.
  • $10,000 in sales within the first two months of blogging with cheer uniform network.
SaaS Event Management and Web Survey Company:
  • 500% increase in keyword reach, compared to the number of paid keywords targeted.
  • Receive over 50,000 keyword referrals each month.
Concrete and Services Company in Minneapolis:
  • Customer was searching for “spancrete”.
  • Found the company’s blog and called.
  • $3000 job complete within 48 hours of search.
Register for the Business Blogging Success webinar today!

Corporate Blogging drives search better than social networking

Wednesday, October 28, 2009 by Chris Baggott
HOORAY!!!! The truth is finally starting to come out!    Last month we talked a lot about the most recent Gartner study talking about social media darlings like micro-blogging plunging down the trough of disillusionment.   Corporate Blogging is rapidly moving up the slope of enlightenment.  Why? 

Simple  ROI.   Corporate blogging is a search marketing strategy that leverages social media...not a social media strategy for the sake of being "in" social media.

Today eMarketer gave me a huge gift with reporting on a fantastic study by the firm Chitika that is highlighted in the graph above, and more importantly in the following statement:
 

.....Still, social media sites are only sending a tiny fraction of traffic. An earlier Chitika Study concluded that “the overwhelming dominance of search engines is facing little, if any, threat from social networks.”

The company looked at the top sites sending traffic to the publishers in its network and found that Google alone accounted for 76.13% of referrals.

Taken together, search engines made almost 98% of all referrals, while social networking sites made up just 0.55%.

What else can I add?   Most Corporate blogging traffic doesn't come from repeat 'readers' it comes from first time visitors.  And most of those first time visitors come from search.

Why should your business blog?   To target searchers and solve their problems.


Who views your blog?

Wednesday, October 21, 2009 by Stephanie West
About 70-80% of blog traffic comes from new visitors.  Yes, 70-80% are new visitors which means that the content you generate is being viewed by many new perspective customers.

So who views your blog?  People that are interested in what you have to say.  Just think about how much you use search in your day-to-day life.  Marketers understand that you're searching, which is why they opt for particular search marketing strategies. 

One strategy includes blog marketing.  Customers are drawn to your blog for a few reasons, including:

  • The content - how relevant are your keywords to viewers?
  • The humanized aspect of reading your blog - it's from YOU.
  • They found you in organic search (which is where most "clicks" occur).

Blog marketing is a great strategy to help your company get found in search.  Traffic is constantly driving new visitors to your blog, which means new visitors are viewing your blog 70-80% of the time. 

Start blogging today to generate these new visitors to your blog.  Searchers are looking for information - and you (as a blogger) have the answer!

Top 10 Google Analytics Resources for Corporate Bloggers

Tuesday, October 13, 2009 by Compendium Client Marketing
You can leverage your corporate blog analytics to gain insight into your blog including:
  • Where your business blog traffic is coming from
  • What visitors are most engaged with
  • The search keywords your traffic is finding you for
  • Guiding your visitors to take the next step
It is important that you listen to your analytics closely when your blogging for search. Don't worry everyone has questions about Google Analytics.

Here are the top ten resources I use to find answers to my Google Analytics questions.
  1. Official Google Analytics Blog

  2. Google Analytics Official YouTube Channel

  3. Google Analytics Support Page

  4. Occam’s Razor by Avinash Kaushik

  5. A Guide to Google Analytics and Useful Tools

  6. 50 Resources for Getting the Most Out of Google Analytics

  7. AnalyticsSearch: Search dozens of Google Analytics support websites with 1 click

  8. EpikOne: Analytics Talk

  9. Follow & Tweet with @Google Analytics on Twitter

  10. Software as a Service Compendium Blogware's Product Support Team

I hope that these resources help you with your analytics questions. Do you use a resource not listed here? Please just add it to my list via comments.

business blog design and UX (User Experience Design)

Wednesday, September 16, 2009 by mikey mioduski
From the Fuel Your Blogging site, David Leggett gives us some good pointers 
on some easy steps to make our blogs more user friendly, even if we aren't UX Designers ourselves. Check it out here, "Non-UX Designers Can Pay Attention to User Experience Too!"

I like Leggett's first point, to "walk a mile in the user's shoes." It's really easy to get caught up in what we do, in our company or industry's bubble, and to also assume that our blog visitors have been to our blog before, and are familiar with what we do, who we are, what we offer. That's not always the case.

Because blogs (especially-- ahem, blogs powered by Compendium) are so great tools for search marketing, a good amount of the traffic coming into a blog is there for the very first time. We use Google analytics to verify this for our own blog, which tells us that over 80% of our traffic falls into the "new visits" category, and the overwhelming majority of our entire blog traffic comes from search engines.

So try to remember that these visitors are new, they might not know as much about the industry or your product as you do, and if they found you through search, they are probably in research mode. Think of your own search habits, think of sites that you really like, some that you don't, and try to figure out what it is that makes some easier to visit than others. If your users hav a hard time finding what they were searching for (that's where the UX design comes in), they are likely to leave and find their solution elsewhere.

So, make it obvious and simple for them to find what they need. Easy, right?


The Content of Your Blog

Friday, August 28, 2009 by Stephanie West
Many of my friends are interested in that fact that I blog - but they don't quite understand what I blog about. 

Ironically, I blog about blogging: blogging for business, blogging at Compendium, blog software, etc. 

While all of these are different topics, they all have the same structure of their content.  The content of your blog is crucial. 

Here are some points to consider within the content of your blog:

  • The customer only cares about search - so talk about what they searched for!
  • Don't stuff your blog with unnecessary information.
  • Put links to other resources or your company website in your blog.
  • Focus on blog volume. More blogs = More blog traffic.
  • Lifetime of the blog program: more content within your blog = an increased number of search visits to your blog per month.

For more useful information like this - fill out Compendium's ROI Toolkit to get more information on how to start a business blog. 

UGGH! Why are we making Social Media Marketing so &^%$* Hard!

Wednesday, August 26, 2009 by Chris Baggott
Sorry...I'm taking a deep breath....trying very hard not to rant.  As Gary Vee says: "Don't be a hater"

But....ok start by taking a look at the following graph.  More truly great insight from eMarketer (never shoot the messenger)

Corporate Blogging Adoption

So let's start with the first point.  Frankly we solve that one and almost every other argument here goes away.

"We Don't know where to begin"


You begin with a Corporate Blogging Strategy.  So simple, the first step and the highest value social media online marketing strategy is to begin telling your stories with a human voice.  Who are you?  Why are you doing this?  Who are your customers and why do they buy from you?  What problems do you solve?

Look at Gartner's newest technology wave report.  Corporate Blogging is growing in adoption faster than any other technology in marketing.  It is the hub of every other social media strategy.  Why?   Well that brings us to problem number two:

"There is no established way to measure the effectiveness of Social Media"


You measure the effectiveness of Social Media just like any other online marketing effort.   Effective blog marketing measurement starts with Traffic and for the most part this means search marketing.  The vast majority of blog traffic comes from first time visitors and most of that comes from searchers.

This by the way is fantastic.  Searchers are people with problems.   You are in the business of solving those problems....so by telling your stories and the stories of your customers, you win more search and begin more relationships.  This starts with search traffic which is easily measured and easy to calculate the ROI.  Compare your blog traffic to what it would cost on PPC and you have an instant ROI to show the boss.

Next, traffic isn't enough.   Is that traffic happy?  That is calculated by looking at your bounce rates.   High bounce rates tell you point blank that you are not making your visitors happy.   Read times help too.

I can't tell you how many discussions I've had with "thought leader" purists that have 89% bounce rates when I can show other blogs that may appear "too commercial" with 30% bounce rates.   Which one is making the visitor happier?   It's not up to you it's the data that tell the truth (ok.....breath....starting to sound like a rant....)

The final measurement is the same one you use for every other marketing effort you engage in.  Conversion.  So many people in Social Media get wrapped up in Conversation that they forget about Conversion.    Now granted, some people like to talk.  However, most of us online are either here to solve a problem for someone or to have a problem solved.    Only conversion rates can tell you if you are being successful.

Summary:  Traffic, Bounce Rates, Conversion...that's how you measure Social Media ROI

As for the rest: Funding, Time, Legal.....amazing how they all melt away as objections once you start driving more business.

Business blogs win in search marketing

Friday, August 14, 2009 by Stephanie West
Fact:  80% of all web interactions begin with searchhttp://www.highposition.net/news/
Translation:  80% of internet users do search first

So if 80% of internet users are doing search first, your # 1 goal is to win in that search. 

In a previous Webinar provided by Compendium Blogware, these simple steps were provided to help make your business blog win in search marketing:

  • The title - your blog should have a keyword within the title, which helps it get found in search
  • Talk about what the viewer was searching for - remember: they just want answers to their problems
  • Don't stuff your blog with unnecessary information - short, sweet, and to the point works best
  • Include links - viewers will keep clicking until they find the answer they are looking for
  • Blog volume means that more blogs = more blog traffic
  • The more relevant content that your blog contains = increased # of search visits/month

To get more information on other resources to use to your advantage, sign up here for our upcoming Webinar: 
Getting a Grip on Social Media,
featuring Chris Baggott and Kyle Lacy
Date: August 20, 2009
Time: 1-2 pm EST.

10 Harsh Truths About Corporate Blogging: Rebuttal

Tuesday, August 11, 2009 by Chris Baggott
So one quick disclaimer:  I like Smashing Magazine...but this is just so wrong I really am kind of stunned.

Here is the opening quote of this article:

"A successful blog has a regular readership that is being constantly reminded of your brand and products. And yes, of course, building up a readership takes time."

From a Corporate Blogging standpoint, subscribers or regular readers is the most debunked myth in the business.   I've posted on this several times with the data to back it up.

Most blog traffic in business comes from first time visitors.  That's the metric we should be focusing on.   We work with hundreds of business bloggers and I've been exposed to thousands.   I have yet to see even one that doesn't drive a least 65% of their traffic from first time visitors and most have a number somewhere in the mid-80's.

This is a good thing.  The hardest job in marketing is to begin a new relationship.  In that, the focus of your blogging efforts absolutely should be about acquisition....of helping new prospects find you when they have a problem.  This is what make search so powerful...it's puts marketers in a position to be helpful instead of being interrupters.  

Once you have that first contact, there are lots of ways to engage for the long term.   Remember email or catalogs or stores or salespeople or the telephone?  Social media?  Sure it works too.   But remember, nothing happens until you are found.   The biggest benefit of Corporate Blogging has always been and remains introducing yourself.



Search EGO

Wednesday, July 29, 2009 by Brian McKay
Sometimes I feel that the "E" in SEO stands for ego.

"I need to be number 1 in Google!"
"Guarantee me number 1 in Google SEO expert!"
"I'm already number 1 in Google."

Searching marketing is less about number 1, and more about quality and quantity of organic search traffic.  Blog marketing operates under the same context.  Leverage your content to win thousands of keywords, not just a handful.  Win a volume of traffic that can be measured, scaled, and monetized.

When you are working to develop a search strategy that has teeth, avoid the ego, and focus on the end result:  A critical mass of qualified traffic with a favorable ROI should be closer to the end we're looking for.

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