I have always love learning and reading about web usability - it's amazing how certain ecommerce sites have increased their sales dramatically by adding a button or changing the number of screens to check out; so I am naturally stoked to be using a brand spanking new UI for Compendium today...and not to mention, it motivated me to post! :)

Why does the User Interface matter you ask?  Well, first back to the ecommerce example, the easier we can make things on our business blogging clients - the more they will blog.  So what changes did we make?  Mainly, basics - aligned icons more with Microsoft Word standards and some HTML clean up, to even further search engine optimize the blogs.  It's one of the beautiful parts of a Saas solution, like Compendium -- always improving our product!  


The latest release of Compendium Blogware that went live today included a big change that will benefit our content authors -- a new editing environment.

For the past year or so, we've been using the rich text editor supplied by the Yahoo User Interface (YUI) library.  It's pretty powerful, but it had enough weaknesses to motivate us to look for a replacement.

Last fall we looked at a short list of potential candidates and decided that the best match for our needs was an open source editor created by a team of developers led by Frederico Caldeira Knabben.  The editor's name bears the initials of Mr. Knabben -- FCKeditor.

For the most part content authors should find the interface very similar.  Most of the styling features are still there, but some of the toolbar buttons have changed icons.  Our support team has prepared some introductory material to ease the transition for existing customers.

Some of the things that users will find as welcome additions:

  • cleaner HTML created by the editor
  • availability of Undo and Redo operations
  • support for keyboard shortcuts, making the editor feel more like a word processor than an HTML form

Some of the things we have improved with respect to our own editor customizations:

  • oversize images are re-sized on the server upon upload so that they fit within the typical width of a blog column, making page load times much faster
  • a keyword strength meter that doesn't slow down the editor on older systems and browsers

One thing that may jar long some time users is the change in the keyword strength meter itself.  Although the red-to-green gradient remains, no longer does the editor sport a numerical score. 

It was our experience that some users became too fixated on the score getting "stuck" at a certain value.  The meter's algorithm was designed to balance the desire to include keywords against the need to ensure that they weren't used excessively in a post.  When you blog for SEO, you have to keep these opposing goals in mind, lest your content look spammy in the eyes of search engines.

Rather than shooting for a "perfect score", an author should treat the meter as  qualitative barometer of whether he or she is performing this balancing act well on a corporate blog.  Moving from a number to a qualitative measure should help emphasize that.


For those marketers  involved in search marketing, we know that search is the one bright spot in the marketing landscape.  As you can see from the eMarketer forecast, search will continue to accelerate against other online advertising…and of course we all know that traditional non-online advertising is in a long and protracted decline.

Corporate blgging strategy for search trends



Why is search winning?  Because it is the only mass marketing tool in history where you are responding to a prospects intent.   No longer do we have to analyze data and hope that certain segments might be interested in our offer. 

With Search, our prospects simply tell us when they have a need or problem they could use our help with.  Condo, Austin?   Variable Printing Services?  Chrome 4 slice toaster?  New Tires, Buffalo?  All of these and millions more indicate the needs and desires of the searcher.   Do you sell tires in Buffalo?

80% of all web interactions begin with searches.

So why, in a recent Microsoft adCenter survey, did 73% of the small business owners say they would rather DO THEIR TAXES than start a paid search marketing campaign.   

It’s not a lack of desire or a lack of intelligence, what most web folks fail to recognize about small business marketing is that they are constrained by both time and money.   This is what  makes and internet business blog such a compelling option.   

With a business blogging solution designed for business, they get two things.  The first is a managed solution.  One of the beauties of SaaS is help.  Unlike “free” blogging tools where you are completely on your own,  hosted business blogging tools have actual people that work to make their clients successful.  

At the end of the day, all the business needs to do is tell stories…as Sienfield’s Kramer says…talk about your day.  The more they talk, the more search traffic they drive.   Easy to use blogging software makes search marketing a LOT easier than doing taxes…. Blog for SEO...and win.

 


A couple of years ago I wrote a post about advertising versus marketing - and how it related to fishing.  Advertising is an event, but Marketing is a strategy and process.

Business Blogging is fishing.

The fish are users of search engines who are looking for the products and services that you have to offer.  If you put up a website, it's a lot like leaving your pole stuck in the sand and hoping to get a bite.

Using search engine optimization is a lot like chartering a boat and a captain who can bring you to where the fish are.  In our case, Compendium is your captain.  We figure out the fish you're looking for, we find them, and we put you on a ship heading directly for them.

But you still do the fishing!

If you've ever been fishing, sometimes it takes time.  You get to know the water, the time of day, the temperature, what bait the fish are biting on, how to cast your hook and how to wrestle the fish in.  That's what blog posts are!

Blog posts are your lines in the water, each of them with a different characteristic.  Perhaps it's an introduction to your company, a testimonial from your clients, a new product introduction, a story about the client who strikes terror in the office, the latest news, the latest offering... you name it.

The great thing about fishing with a Blog, though, is that you can drop as many lines in the water as you'd like.  In fact, you can pretty much build a net the size of the trophy lake you've decided to fish in.  You simply have to blog.

Every blog post is another line in the water.  Go fishing.  Now.

They're biting!

Customer service and customer support of your company is vital to thrive in our economy.  Blogging to earn customers makes a lot of sense in this vein.  Here's a story to best illustrate what I'm talking about.

Jiffy Lube

I needed an oil change, and I had my 7 month old daughter in tow.  I thought running the car over to Jiffy Lube would be fine.  When I lived in Muncie, the Jiffy Lube delivered consistent service and the staff was friendly.  So, I pulled into Jiffy Lube and waited in line with my car.  Then I waited, then I waited, and then a car pulled out and I watched for 5 minutes while the staff appeared to just hang out before pulling the next car in.  (deep sigh) I was irritated.  There was no communication, and an obvious lack of urgency to be "Jiffy" at all.  So I pulled out in search of at least mediocre service for my car.

I ran a few more errands and remembered another Jiffy Lube closer to my home.  Here comes your second chance Jiffy.  I pulled up right away, the staff was friendly attentive and informative with the service they were going to provide me.  They smiled at me, said hello to my little daughter, and got to work quickly.  They were very "Jiffy," and that is what I wanted to pay for.  I waited for mere moments and I was ready to go. 

One franchise with two locations, and two entirely different experiences.  If Jiffy Lube had a Blog to talk about customer dissatisfaction and satisfaction they would have a voice in the conversation I'm going to have with at least 20 people in my network about my experience.  Let alone the thousands that read my Blog here.  As it stands, they do not have a voice in this conversation.  I'm going to speak the praises of the one location, and tell of the frustration experienced at the other.  My voice is going to be far more powerful than any corporate speak they can drum up, because my voice is authentic.

Corporate Blogging is an answer to a customer like me.  It provides a forum for the good and the bad to be discussed when it comes to your business.  Don't be afraid of the negative feedback Jiffy Lube, embrace it.  You'll become more human, and be able to vision cast for the future of the company with candid feedback from the very customers you are looking to serve month after month.

Your feedback forum does not address search, and provides me, the customer, with none of the feedback from fellow customers.  A Blog will share the dialogue, and can provide real SEO value to your brand.


If your business prides itself on customer service, and works to respond appropriately to upset customers, make the decision to Blog for SEO, and Blog to earn customers in 2009.

It amazes me how many companies have a local presence, but don't do anything to ensure they're being found locally.  Local search engine optimization is a great reason to start a business blog.  Mentioning streets, cities, zip codes, townships, counties... all of these things help index your company and your content locally!

Local search is on the rise, 76% year over year, according to comScore data:

comScore Local Search on the Rise

Before you even begin blogging, though, there's actually something you can do that's FREE and will provide you with some of the best local search engine placement you can find.  Simply register your business locations with Google Local Business Center.


Registering with Google Business Center will put your business on the map!  Be sure to register and do it today.  It will put your business directly below all of those high-paid links!

It's cliche to post your typical Happy New Year 2009 article on your Blog, so I've decided to take a look back at 2009 from 2010 when it comes to earning customers, and blogging.

I'm a Ball State grad, so I'll use a David Letterman style Top 10 List to make my point:

10. Small and mid sized businesses take over organic search by reallocating     marketing budgets from weakened mediums and investing in search

9.  Bottom line revenue impact from customers sourced through Google search accounts for 25% of Gross revenue for the year for SMB's.

8.  Auto dealers sticking to traditional advertising experience the worst year of both used and new car sales in history

7.  Business Blogging generates 200% more qualified leads on average than corporate websites optimized for search

6.  Content experts in multiple industries take their knowledge to the web on search optimized Blogs, and hurdle their strongest competitors in 2009 sales

5.  Marketing directors clinging to traditional business development tools lost their jobs in 2009, and where replaced with professionals who rely on firm measurement and accountability for the corporate business development investments.

4.  Pay Per Click advertising spends increase substantially, while overall click through rate on paid ads decreases to less than 5%.

3.  Companies of all sizes that delivered relevant messaging through Blogs realize a cash ROI of over 300% of their investment on average.

2.  Blogging with the sole purpose of winning search on Google and online customer acquisition is the most profitable marketing endeavor of 2009

1.  Business leaders throughout the United States who leveraged Blogging for SEO experienced a record year in new business sales.

We can write our own ending to the story for our company, or we can participate in group think and watch the ship sink.  The fact remains that decisions to drive business development need to be made, and reverting to old school advertising tactics will produce diminishing returns.

Make the decision to Blog in 2009, and do so with advice from strategists who can provide references and a track record of success.

Happy New Year Blogosphere!

Yesterday, ecommerce-guide.com ran an inspiring profile about Robert Friedman, a onetime successful businessman whose life took a turn for the worse on multiple fronts  in the mid 90s.  He wound up behind on bills and eventually filed for bankruptcy.  From his experiences, Friedman learned how to navigate the legal system and deal effectively with bill collectors.

A decade later, Friedman used his know-how to help out a friend who was going through a rough financial patch.  Later on, someone suggested that he make a business out of helping others in similar situations.  It was a prime example (albeit a long-term one) of making lemonade from life's lemons.

The profile goes on to talk about Friedman's experiences in building up a client base from scratch.  Friedman is a firm believer in the power of blogging for business. 
Then came the daunting task of marketing the service online. Bronson (a friend of Friedman's) helped him structure the Web site, and more importantly, taught him how to blog. In their opinions, building a blog is the key to a business being interactive with today's Internet buyer. Rather than a blog being a justification for a Web site, Friedman believes that a service-oriented Web venture should become a blog:

"Your regular Web site should be a blog Web site, and the 'normal' Web site pages are where you showcase your products and services as a display after they have read the messages about it from your blog.

The article goes on to talk about the benefits of blogging for search and the lack of success he had with pay-per-click advertising.

If you are a small business looking to get found by customers, Friedman's story should serve as a great case study in the benefits of blogging.  Because Compendium Blogware is designed with SEO in mind, we can help you meet your goals, regardless of whether you have friends as tech savvy as Friedman's.


Holiday CandlesThe roads are icy, it's a a long weekend.  You've called a bunch of prospects today and they're all on vacation.  You're wrestling with whether or not to write that final blog post before Christmas.

Who's going to read it?

Google is!

Every year I see so many people make the mistake of not blogging around the holidays. Google's bots and crawlers are not on vacation this weekend, even if your prospects are.

While your competitors are taking the week off of writing relevant content, this is your opportunity to get a leg up on the competition!  It's your chance to get that coveted #1 spot on a Google search engine results page (SERP).

A corporate blogging strategy requires consistency and momentum.  Don't sidetrack your blogging for SEO efforts, continue to post through the holidays and you may be able to add some SEO gifts under your Christmas tree this year!

Search Engine Optimization is a tough thing to control. I would compare it to a wild animal... one minute you think you understand it and have it under control... the next it throws you a loop and you are left on your butt, wondering what happened.

If you really want to harness the power of SEO, you have to look beyond just pay-per-click ads and hiding keywords behind photos on your web pages in hopes to rank higher in Google searches.

Blogging is probably the best way to harness Searches. By including a company blog on your website, you are increasing your likelyhood of ranking higher in Google searching. By blogging for rank, you are reaching more consumers who are looking for your product. What a blog does is constantly update the recent data, the frequency of data and the relevancy to the search on Google. And it isn't a coincidence that Google and other search engines are looking for exactly this. If you are interested now in blogging, check out Compendium's website!

Alright, we have heard about huge companies as well as medium size businesses that have blogs.... but what about those smaller companies? The companies that have only a few employees, whose main goal is to stay above water each year, hoping that their company really takes off?

Well those kinds of companies can also participate in a kind of corporate blogging (but it is on a smaller scale). Believe it or not there is something for everyone. Compendium offers a product for every company; from colossal, monstrosities to itty bitty, hole in the wall, mom and pop shops. You can have as few as one blogger for your company or as many as 100 (or more!)  The perk of working with Compendium and its blogging strategies is that it is not size discriminate. Any business can blog!

All you really need is a motivation to institute a new way of reaching your target market. By capitalizing on Google and SEO with Compendium Blogware, you will be able to reach those other people that might miss your other advertising efforts.

When you Blog to earn customers, it's important to understand that you become a voice for your company on the search engines.  When I work with clients, the question comes up, "Will anyone even read my Blog?"  The answer is a simple "yes."

The chart below is from Fast Company magazine and really tells the story about how Blogging for SEO can power any business to qualified leads online.  When implementing multi user Blog software you can add multiples to the amount of keyword rich content you can create.

Fast Company Graph
Note that TripAdvisor has 15 million reviews on it's site with 11 million or so visits, versus CitySearch that has only 600,000 reviews boasting over 30 milliion visits.  Blogging for SEO using a multi user blog software amplifies how much search you can win with your Blog posts.

Blogging to earn customers doesn't have to be intimidating.  It's a matter of doing what you do best working on a platform that organizes your content to win search.

Start a business Blog yesterday, and do it for the right reasons.  This is a reputation economy where everyone has an opinion about their experiences.  Shouldn't you have a voice in the conversation?

A recent article in the IBJ came out last week  talking about the National FFA and the plans it has for holding its national annual conference in Indianapolis.  The article discussed how Indianapolis and Louisville were the final choices for where to host this event.

Now to those not from around here, this is not big news, but for those of us who work in Indianapolis - the FFA is a big deal in regards to bringing in business to our city, $40 million big reasons. 

A major player in getting the FFA to come to Indianapolis, was the ICVA, who also happens to be a client of Compendium's (you can check out their blog here), as they worked with area hotels to make it more affordable for members of the FFA.  Also of note, Indianapolis was thought to offer more of an urban experience for the members, many of whom are from rural areas. Indianapolis also has a more convenient set of venues downtown and nicer hotels.
National FFA
Ultimately it looks like there will be a 3 year rotation between Indianapolis and Louisville, but good to know that there are people out there ensuring that our city has a chance to continue revenue streams in this current economy.  

Now we just need to get the FFA a blogging strategy and have them start a blog.....


Recently, I've noticed an increase in home builders and real estate companies reaching out to Compendium for an easy blog software to help combat these difficult economic times.  It's no secret that the housing market is a major catalyst in the downturn of the economy.
real estate blogging
Because few people are buying new homes, and the ones who are now do far greater research before buying, real estate companies are rethinking how they put themselves in front of their market.  $500,000 newspaper advertisements that are ignored throughout the year will not sustain many of these companies. 

That is why search marketing and blogging for SEO is a much better avenue for these companies to commit their limited resources; both time and money.  A multi user blog software allows agents, corporate marketing offices, and other real estate employees to help with content creation, which will drive the online visibility.  By putting the properties and messages in front of this immense online traffic, real estate companies can stop suffering and be ready  when the buyer seeks them out. 

Plus, Compendium's blogging platform is so simple to use, anyone can join in the effort.  Our client success team will help track the ROI so that the company has more control in these unstable times.  It's time for these companies to re-think marketing strategies if they want to weather the storm. 

You know what, if real estate companies start a business blog with Compendium, they not only weather . . . . they prosper.

I recently read a blog written by Lisa Hoover on Daniweb.com.  She states "In the old days (meaning around 18 months ago) it used to be enough for a company to simply have a presence on the Web. A homepage with contact information was sufficient, and you were considered bleeding-edge if the company president was blogging."  All of this is true, however I would take this 10 steps further and suggest that it is no longer good enough to simply have a blog. 
I think you have to have a corporate blogging strategy and by that I mean know your goals and the blogging platform that will help you acheive those goals.  If your objective is to be a citizen journalist and have a web outlet then Wordpress or Typepad will work very well for you.  If your goal is SEO and lead generation then you need a business blog software like Compendium. 

Much of my job here at Compendium is spending time with clients and prospects that have had some exposure to Search Engine Optimization.  There are a ton of myths in the SEO field.  As well, it's a moving target when you're blogging for SEO.

SEO Weeds
Subdomain vs. domain, tagging, backlinks, categorization, post slugs, domain names, keyword density, search volumes, competitiveness, meta keywords, meta descriptions, sitemaps, robots, anchor text, headings, subheadings... it's enough to drive the average marketer nuts.

These are the weeds of Search Engine Optimization.  As a marketer, wouldn't it be fantastic if you could simply concentrate on writing content and ensuring it's both recent and frequent - and leave the SEO up to some guy eating pizza in a back room?

At Compendium Blogware, we want you to:
  1. Write compelling content.
  2. Write it consistently.
  3. Write it often.
We'll take care of the rest, our business depends on it!  Get out of the weeds of SEO with your corporate blogging and get a relationship with a platform that leverages your content for maximum impact.

This afternoon, Ann All put up a great blog post over at The Visible Enterprise.  Titled "Corporate Blogs: Earn Trust, Don’t Expect It", All sums up the really useful bits from that Forrester research report on corporate blogging that has generated so much buzz this week.

Some of the key takeaways from her post:
  • Make your content more about the customer than your company.
  • Don't let your blog become a rolling press release.  Tell them something they're not going to read elsewhere.
  • Use your blog to talk about the touchy issues your company faces so that they realize there are real people behind the brand.
At the end, she gives a nod to our own corporate blogging strategy, which is to improve SEO, by citing a post from our own blogging evangelist-in-residence, Doug Karr.

Business Blog, Rand FishkinAnother person who I'm a big fan of is Rand Fishkin.  I follow his blog daily and always appreciate his terrific insight.

Last week he posted on a conversation the had with a web analytics company called Enquisite. 

"Enquisite is a web analytics company that focuses on search. They track search traffic to more than 5,000 sites, including SEOmoz (the rest of their client database is private), and record millions of search engine click referrals every day. From this information, they can see some amazing statistics, including:

For every 1 click on a paid search result, the organic results generate 8.5 clicks (this is on a keyword parity basis, not counting those search results that have no paid ads)"

Clearly investing in Organic Search is a great investment.  As a company blogger, this should be huge for you.  A key Corporate Blogging Strategy is to measure your ROI around search engine optimization.  Why?  because that's where most of the action is on a search engine results page.   According to this data 85% of all clicks happen in the organic side.  

Targeted blogging can help you reach out across many of the keywords you also buy.  By leveraging a multi-user blog software platform you can follow the advice of Groundswell Co-author, Josh Bernoff and leverage your employees to tell those customer stories that are most trusted, and help drive relevant traffic.

Lee Odden has written an excellent post about blogging for SEO over at WebProNews.  His core thesis is simple and worth remembering:
Blogs started solely for SEO objectives will inevitably fail.
He also notes in his reasons for failure:
Bit by bit, posts look less and less like keyword optimized web pages and sink back to the familiar writing styles common to public relations and corporate marketing. Gone are the keywords that consumers are searching on. Gone is the traffic that used to come from search engines.
If SEO efforts persist, they can get sloppy without ongoing oversight either by an outsite SEO consultant or an internal blog champion (more about that in our next post). Keyword usage in blog posts can become disparate or worse, evolve into a keyword stuffing exercise.

Compendium's approach to corporate blogging helps you counteract this on several fronts.

  1. Our product is multiuser blog software, which means that you can give your employees a stake in content creation through individual blogs.  Your most energetic employees can contribute, which keeps your content from falling into PR speak.
  2. We recently introduced the ability for a customer to select a list of keywords to focus on.  This list appears prominently on the webpage where authors write their posts, making sure that they are aware of what topics your organization is trying to target. 
  3. The author's content creation page has a list of links to recent news articles that are related to the focus keywords, which gives ample ideas for writing. As a matter of fact, I found Odden's article with the help of this suggestion feature.
  4. Our Client Success team provides feedback to customers so that they have an idea of how their corporate blogging program is doing.  There are goals with measurable progress and advice on how to improve their corporate blogging strategy.
  5. Our keyword strength meter algorithm throttles the score of a post that is excessively laden with keywords, which gently warns an author that his or her post might be too dense with keywords, thereby looking spammy.

Ok, so I'm promise I'm not going keep referencing my new blog crush,
http://www.n2growth.com/blog/the-mystery-of-search-engine-marketing

Don't know what a blog crush is?  get your own blog crushIt's a blog that you look forward to reading.  A blog you want to talk about with your colleagues.  A blog that is so much better than your own that all you can do is quote it in your own blog and comment . . . . Right On! That's what I'm talking about!

Here's the snippet I wanted to reference from Mike's blog today: (then, I promise I won't reference for at least 3 posts)

"In talking regularly with many senior executives, marketing professionals and entrepreneurs one thing is clear…they are clearly not fluent in the area of search engine marketing. While these professionals understand the potential that search engine marketing holds for their businesses, they do not understand how to capitalize on it. In fact, many of the people I have spoken with are extremely frustrated at the amount of money they have invested in search initiatives without being able to develop an understanding of the medium such that they have not yet been able to develop a consistent winning strategy in this space."

So why do I like this short paragraph? Well, it's simple.  I talk to people all day who don't necessarily understand search marketing or how to make it work for their business.  And they're so sick of wasting money on SEO products that aren't working for them.  Some people really want to know why and how it all works, and others just WANT it to work.  They could care less about HOW it works. 

Everyone searches for answers to their problems, which is why it's search marketing is so important for businesses that want to be found as the answer to these millions of questions, problems, and topics. What I love about Compendium is how we make blogging simple; both as a thought leadership platform and as a powerful search marketing tool that simply works.  Blogging on Compendium is not just an empty promise about how to increase search rankings.  It's an easy to understand and easy to use tool that puts more of the marketing control into the hands that are paying for it.