The latest release of Compendium Blogware that went live today included a big change that will benefit our content authors -- a new editing environment.

For the past year or so, we've been using the rich text editor supplied by the Yahoo User Interface (YUI) library.  It's pretty powerful, but it had enough weaknesses to motivate us to look for a replacement.

Last fall we looked at a short list of potential candidates and decided that the best match for our needs was an open source editor created by a team of developers led by Frederico Caldeira Knabben.  The editor's name bears the initials of Mr. Knabben -- FCKeditor.

For the most part content authors should find the interface very similar.  Most of the styling features are still there, but some of the toolbar buttons have changed icons.  Our support team has prepared some introductory material to ease the transition for existing customers.

Some of the things that users will find as welcome additions:

  • cleaner HTML created by the editor
  • availability of Undo and Redo operations
  • support for keyboard shortcuts, making the editor feel more like a word processor than an HTML form

Some of the things we have improved with respect to our own editor customizations:

  • oversize images are re-sized on the server upon upload so that they fit within the typical width of a blog column, making page load times much faster
  • a keyword strength meter that doesn't slow down the editor on older systems and browsers

One thing that may jar long some time users is the change in the keyword strength meter itself.  Although the red-to-green gradient remains, no longer does the editor sport a numerical score. 

It was our experience that some users became too fixated on the score getting "stuck" at a certain value.  The meter's algorithm was designed to balance the desire to include keywords against the need to ensure that they weren't used excessively in a post.  When you blog for SEO, you have to keep these opposing goals in mind, lest your content look spammy in the eyes of search engines.

Rather than shooting for a "perfect score", an author should treat the meter as  qualitative barometer of whether he or she is performing this balancing act well on a corporate blog.  Moving from a number to a qualitative measure should help emphasize that.


For those marketers  involved in search marketing, we know that search is the one bright spot in the marketing landscape.  As you can see from the eMarketer forecast, search will continue to accelerate against other online advertising…and of course we all know that traditional non-online advertising is in a long and protracted decline.

Corporate blgging strategy for search trends



Why is search winning?  Because it is the only mass marketing tool in history where you are responding to a prospects intent.   No longer do we have to analyze data and hope that certain segments might be interested in our offer. 

With Search, our prospects simply tell us when they have a need or problem they could use our help with.  Condo, Austin?   Variable Printing Services?  Chrome 4 slice toaster?  New Tires, Buffalo?  All of these and millions more indicate the needs and desires of the searcher.   Do you sell tires in Buffalo?

80% of all web interactions begin with searches.

So why, in a recent Microsoft adCenter survey, did 73% of the small business owners say they would rather DO THEIR TAXES than start a paid search marketing campaign.   

It’s not a lack of desire or a lack of intelligence, what most web folks fail to recognize about small business marketing is that they are constrained by both time and money.   This is what  makes and internet business blog such a compelling option.   

With a business blogging solution designed for business, they get two things.  The first is a managed solution.  One of the beauties of SaaS is help.  Unlike “free” blogging tools where you are completely on your own,  hosted business blogging tools have actual people that work to make their clients successful.  

At the end of the day, all the business needs to do is tell stories…as Sienfield’s Kramer says…talk about your day.  The more they talk, the more search traffic they drive.   Easy to use blogging software makes search marketing a LOT easier than doing taxes…. Blog for SEO...and win.

 


Customer service and customer support of your company is vital to thrive in our economy.  Blogging to earn customers makes a lot of sense in this vein.  Here's a story to best illustrate what I'm talking about.

Jiffy Lube

I needed an oil change, and I had my 7 month old daughter in tow.  I thought running the car over to Jiffy Lube would be fine.  When I lived in Muncie, the Jiffy Lube delivered consistent service and the staff was friendly.  So, I pulled into Jiffy Lube and waited in line with my car.  Then I waited, then I waited, and then a car pulled out and I watched for 5 minutes while the staff appeared to just hang out before pulling the next car in.  (deep sigh) I was irritated.  There was no communication, and an obvious lack of urgency to be "Jiffy" at all.  So I pulled out in search of at least mediocre service for my car.

I ran a few more errands and remembered another Jiffy Lube closer to my home.  Here comes your second chance Jiffy.  I pulled up right away, the staff was friendly attentive and informative with the service they were going to provide me.  They smiled at me, said hello to my little daughter, and got to work quickly.  They were very "Jiffy," and that is what I wanted to pay for.  I waited for mere moments and I was ready to go. 

One franchise with two locations, and two entirely different experiences.  If Jiffy Lube had a Blog to talk about customer dissatisfaction and satisfaction they would have a voice in the conversation I'm going to have with at least 20 people in my network about my experience.  Let alone the thousands that read my Blog here.  As it stands, they do not have a voice in this conversation.  I'm going to speak the praises of the one location, and tell of the frustration experienced at the other.  My voice is going to be far more powerful than any corporate speak they can drum up, because my voice is authentic.

Corporate Blogging is an answer to a customer like me.  It provides a forum for the good and the bad to be discussed when it comes to your business.  Don't be afraid of the negative feedback Jiffy Lube, embrace it.  You'll become more human, and be able to vision cast for the future of the company with candid feedback from the very customers you are looking to serve month after month.

Your feedback forum does not address search, and provides me, the customer, with none of the feedback from fellow customers.  A Blog will share the dialogue, and can provide real SEO value to your brand.


If your business prides itself on customer service, and works to respond appropriately to upset customers, make the decision to Blog for SEO, and Blog to earn customers in 2009.

It's cliche to post your typical Happy New Year 2009 article on your Blog, so I've decided to take a look back at 2009 from 2010 when it comes to earning customers, and blogging.

I'm a Ball State grad, so I'll use a David Letterman style Top 10 List to make my point:

10. Small and mid sized businesses take over organic search by reallocating     marketing budgets from weakened mediums and investing in search

9.  Bottom line revenue impact from customers sourced through Google search accounts for 25% of Gross revenue for the year for SMB's.

8.  Auto dealers sticking to traditional advertising experience the worst year of both used and new car sales in history

7.  Business Blogging generates 200% more qualified leads on average than corporate websites optimized for search

6.  Content experts in multiple industries take their knowledge to the web on search optimized Blogs, and hurdle their strongest competitors in 2009 sales

5.  Marketing directors clinging to traditional business development tools lost their jobs in 2009, and where replaced with professionals who rely on firm measurement and accountability for the corporate business development investments.

4.  Pay Per Click advertising spends increase substantially, while overall click through rate on paid ads decreases to less than 5%.

3.  Companies of all sizes that delivered relevant messaging through Blogs realize a cash ROI of over 300% of their investment on average.

2.  Blogging with the sole purpose of winning search on Google and online customer acquisition is the most profitable marketing endeavor of 2009

1.  Business leaders throughout the United States who leveraged Blogging for SEO experienced a record year in new business sales.

We can write our own ending to the story for our company, or we can participate in group think and watch the ship sink.  The fact remains that decisions to drive business development need to be made, and reverting to old school advertising tactics will produce diminishing returns.

Make the decision to Blog in 2009, and do so with advice from strategists who can provide references and a track record of success.

Happy New Year Blogosphere!

Holiday CandlesThe roads are icy, it's a a long weekend.  You've called a bunch of prospects today and they're all on vacation.  You're wrestling with whether or not to write that final blog post before Christmas.

Who's going to read it?

Google is!

Every year I see so many people make the mistake of not blogging around the holidays. Google's bots and crawlers are not on vacation this weekend, even if your prospects are.

While your competitors are taking the week off of writing relevant content, this is your opportunity to get a leg up on the competition!  It's your chance to get that coveted #1 spot on a Google search engine results page (SERP).

A corporate blogging strategy requires consistency and momentum.  Don't sidetrack your blogging for SEO efforts, continue to post through the holidays and you may be able to add some SEO gifts under your Christmas tree this year!

Search Engine Optimization is a tough thing to control. I would compare it to a wild animal... one minute you think you understand it and have it under control... the next it throws you a loop and you are left on your butt, wondering what happened.

If you really want to harness the power of SEO, you have to look beyond just pay-per-click ads and hiding keywords behind photos on your web pages in hopes to rank higher in Google searches.

Blogging is probably the best way to harness Searches. By including a company blog on your website, you are increasing your likelyhood of ranking higher in Google searching. By blogging for rank, you are reaching more consumers who are looking for your product. What a blog does is constantly update the recent data, the frequency of data and the relevancy to the search on Google. And it isn't a coincidence that Google and other search engines are looking for exactly this. If you are interested now in blogging, check out Compendium's website!

When you Blog to earn customers, it's important to understand that you become a voice for your company on the search engines.  When I work with clients, the question comes up, "Will anyone even read my Blog?"  The answer is a simple "yes."

The chart below is from Fast Company magazine and really tells the story about how Blogging for SEO can power any business to qualified leads online.  When implementing multi user Blog software you can add multiples to the amount of keyword rich content you can create.

Fast Company Graph
Note that TripAdvisor has 15 million reviews on it's site with 11 million or so visits, versus CitySearch that has only 600,000 reviews boasting over 30 milliion visits.  Blogging for SEO using a multi user blog software amplifies how much search you can win with your Blog posts.

Blogging to earn customers doesn't have to be intimidating.  It's a matter of doing what you do best working on a platform that organizes your content to win search.

Start a business Blog yesterday, and do it for the right reasons.  This is a reputation economy where everyone has an opinion about their experiences.  Shouldn't you have a voice in the conversation?

Recently, I've noticed an increase in home builders and real estate companies reaching out to Compendium for an easy blog software to help combat these difficult economic times.  It's no secret that the housing market is a major catalyst in the downturn of the economy.
real estate blogging
Because few people are buying new homes, and the ones who are now do far greater research before buying, real estate companies are rethinking how they put themselves in front of their market.  $500,000 newspaper advertisements that are ignored throughout the year will not sustain many of these companies. 

That is why search marketing and blogging for SEO is a much better avenue for these companies to commit their limited resources; both time and money.  A multi user blog software allows agents, corporate marketing offices, and other real estate employees to help with content creation, which will drive the online visibility.  By putting the properties and messages in front of this immense online traffic, real estate companies can stop suffering and be ready  when the buyer seeks them out. 

Plus, Compendium's blogging platform is so simple to use, anyone can join in the effort.  Our client success team will help track the ROI so that the company has more control in these unstable times.  It's time for these companies to re-think marketing strategies if they want to weather the storm. 

You know what, if real estate companies start a business blog with Compendium, they not only weather . . . . they prosper.

Much of my job here at Compendium is spending time with clients and prospects that have had some exposure to Search Engine Optimization.  There are a ton of myths in the SEO field.  As well, it's a moving target when you're blogging for SEO.

SEO Weeds
Subdomain vs. domain, tagging, backlinks, categorization, post slugs, domain names, keyword density, search volumes, competitiveness, meta keywords, meta descriptions, sitemaps, robots, anchor text, headings, subheadings... it's enough to drive the average marketer nuts.

These are the weeds of Search Engine Optimization.  As a marketer, wouldn't it be fantastic if you could simply concentrate on writing content and ensuring it's both recent and frequent - and leave the SEO up to some guy eating pizza in a back room?

At Compendium Blogware, we want you to:
  1. Write compelling content.
  2. Write it consistently.
  3. Write it often.
We'll take care of the rest, our business depends on it!  Get out of the weeds of SEO with your corporate blogging and get a relationship with a platform that leverages your content for maximum impact.

Lee Odden has written an excellent post about blogging for SEO over at WebProNews.  His core thesis is simple and worth remembering:
Blogs started solely for SEO objectives will inevitably fail.
He also notes in his reasons for failure:
Bit by bit, posts look less and less like keyword optimized web pages and sink back to the familiar writing styles common to public relations and corporate marketing. Gone are the keywords that consumers are searching on. Gone is the traffic that used to come from search engines.
If SEO efforts persist, they can get sloppy without ongoing oversight either by an outsite SEO consultant or an internal blog champion (more about that in our next post). Keyword usage in blog posts can become disparate or worse, evolve into a keyword stuffing exercise.

Compendium's approach to corporate blogging helps you counteract this on several fronts.

  1. Our product is multiuser blog software, which means that you can give your employees a stake in content creation through individual blogs.  Your most energetic employees can contribute, which keeps your content from falling into PR speak.
  2. We recently introduced the ability for a customer to select a list of keywords to focus on.  This list appears prominently on the webpage where authors write their posts, making sure that they are aware of what topics your organization is trying to target. 
  3. The author's content creation page has a list of links to recent news articles that are related to the focus keywords, which gives ample ideas for writing. As a matter of fact, I found Odden's article with the help of this suggestion feature.
  4. Our Client Success team provides feedback to customers so that they have an idea of how their corporate blogging program is doing.  There are goals with measurable progress and advice on how to improve their corporate blogging strategy.
  5. Our keyword strength meter algorithm throttles the score of a post that is excessively laden with keywords, which gently warns an author that his or her post might be too dense with keywords, thereby looking spammy.

The fictional fraternity Royal Order of the Water Buffalo from The Flintstones is where Fred Flintstone does his networking.  He gets to wear an official hat, and feel a sense of belonging to a secret organization made up of men just like him.

The Blogging fraternity can sometimes be as fictional as the Royal Order of the Water Buffalo.  In pop culture, it is trendy and hip to Blog about your experiences, your likes and dislikes, and in a corporate sense your company and your products.  This activity may be trendy, and have some social or community building aspirations attached to it, but it is doomed to mediocrity.Fred Flintstone

During a recession, the Internet can provide an abundance of a scarce resource... Qualified leads.  When you have any basic marketing or business development strategy, it is grounded in putting your company and your sales team in front of a qualified stream of opportunities to close business.  The Royal Bloggers of the Water Buffalo are getting together every day and focusing on RSS, community building, and marketing to their Blog content as an extention of their web site presence.

Where does search fit in?  Search shouldn't just fit, it should be the fundamental building block of a proactive and business development focused Blogging strategy.  Blogging for SEO disqualifies you from Royal Order of the Water Buffalo.

If you are looking for a stream of qualified leads, and working to maximize the limited budget you've been given to work with, reach out to us at Compendium.  We're eager to start a conversation, and shed light on a new fraternity that is open to all, the Blogging for SEO Society.



Josh Bernoff of Forrester, blog, Corporate blogging, trustHat's off to Josh Bernoff, Forrester Analyst and co-author of Groundswell for an insightful new report:  "Time To Rethink Your Corporate Blogging Ideas"

Obviously Josh grabs your attention that "Corporate blogs rank at the bottom fo the trust scale...."    Basically Josh points out that business blogs that act like commercials or PR vehicles are no more credible (actually less) than TV or PR...heck, more people said they trust the Yellow Pages which didn't make a lot of sense to me.

Josh is bravely telling business that blogging is a terrific media if used correctly.  Most of his advice comes right out of the Compendium Playbook:

"Blog about the customer's problem. Don't blog about your products; blog about something your customers care about. Rubbermaid blogs about getting organized, for example.  Emerson Process Experts blogs about factory automation.  If you can bring value to your customers around their problems, they'll remain interested in you. Blogging about your customers' problems makes it far more likely that bloggers in your space will link to your blog, which increases both traffic and search relevance."

The greatest marketing tactic in the history of mankind is the similar situation.   Nobody cares about you.  They care about solutions to problems.   Blogs give you the ability to tell stories (as Seth says) about customers who have had similar problems that have been solved by you.   Talk about problems and solutions in the real world.

When you think about blogging and search...people search on problems not on brands.   

Another terrific piece of advice from Josh:

"For B2B companies, get your employees in on the act. In companies that sell to other businesses, corporate communications typically sponsors the corporate blog.9 This is a mistake because product executives, product managers, and field marketing or sales support people better understand audience needs. When these staffers speak, B2B audiences recognize their expertise, trust their messages, and engage in the conversation. This is how dozens or hundreds of corporate-sanctioned bloggers at companies like HP, Microsoft, and Sun develop product connections with their particular customer groups."

Regular readers here know that this is the core of the Compendium value proposition.    I'm a huge fan of the Richard Edelman study that found "Employee bloggers to be 5 times more credible than C-level Bloggers."

I have to respectfully disagree with Josh Beroff on limiting this to B2B companies only.  We have lots of examples of retail and other B2C's.   I had a call yesterday with LL Bean discussing this very issue.   Why shouldn't buyers blog about how and why they pick certain products for the book.  Every time I see the J. Peterman skits on Sienfield I think what great blog content this would be to know the stories behind the products.   

Home Depot, Corporate Blogging, BlogsAlthough not a client, I talk about Home Depot a lot.  Who better to tell me stories about customer situations that might be similar to mine or educate me on the classes in my local store than the people who actually work in the store?  Home Depot has 2400 stores and nearly 250,000 employees.   There have to be at least several hundred that would be terrific (and trustworthy) bloggers.   These are real peole, they live in my community.  Their kids go to school with my kids, they support the same local causes I support...Let them Blog!

Anyway,  Josh Bernoff?  If you are out there listening.  Thank you.   Great wake up call for a lot of  Corporate Blogging Programs.

You know what is so confusing to me?  Why are marketing agencies so reluctant to be innovative for their clients?  It just seems to me that agencies would be the ones out there scouring the internet looking for a better way to help each client reach a new online audience during these difficult economic times. 
feeling full?
As Seth Godin mentions in his blog post from today, "The internet isn't full, but we are."
http://sethgodin.typepad.com/seths_blog/2008/12/warning-the-int.html

What I like about Seth's sarcastic post about the internet getting too full is that it points to the real problem.  People are overwhelmed by the amount of choices available to them.  That is why search engines are so great and why blogging for SEO can help drive your business.  It puts you in front of a highway full of potential customers who are telling you exactly what they want to know.  So now all you have to do, is be there, waiting to be found on those phrases. 

Hello. . . . Agencies, this is exactly what your clients want you to help them do.  Help get them found by offering a multi user blog software that will drive new business and fill the pipeline with qualified leads.  A good corporate blogging strategy should be in every marketing package that agencies offer their clients.  I'm looking forward to showing how a marketing agency can monetize a blog platform for each client.  With Compendium, this include recurrent billing, design work, and gives another reason for that client to stick with their innovative agency. 

Blogging for SEO is a great way to help increase your company's marketing efforts. By asking employees to contribute to a company blog, it is a very effective way to increase Search Engine Optimization. However, you can't just ask them to blog about anything. Your employees have to write about their jobs and your company.

Your company hires people because they are intelligent and they like the idea of your job. Why not let them talk about it a little. Give them guidelines to blog about. For instance, ask them to write about the company's product or service. You could also ask them to read an article that you recently read that pertains to your company and then blog about it, all while including keywords that benefit your company's website and blogs.

Seth Godin is our hero at Compendium Blogware.  His permission marketing ideals are played out in all corners of our company.  However, my "Seth" is Seth McFarlane, creator of Family Guy. As a person passionate about entertainment, and putting clients where people are at rather than directing them to go somewhere else, I am die hard for the way Seth runs his business.

Seth McFarlane Family Guy Creator
Blogging for SEO leverages the Internet the same way McFarlane and his marketing team do.  By putting their product where the audience is, rather than directing them somewhere else.  Seth operates without a contract with FOX, and has side arrangements with Google to further the spread of his content.  Check out Seth McFarlanes Cavalcade of Cartoon Comedy, this is one of those content channels outside of his work with FOX.

Seth is a visionary that has built a business around working for the people, getting fresh and original entertainment where people are gathering.  That is the power Blogging for SEO can have for you.  If I find you on a Blog and the next step I take is to directly reach out to you; you won.  This strategy can be made real for an SMB as easily as it is for Seth and his team.  The only thing that is variable is the scope of the audience you are looking to reach.

If you are looking to start a business blog, please reach out to me to start the conversation.

Earning customers through Blogging is the ROI for Blogging for SEO in the first place

What is a page one listing on Google if it doesn't return to your bottom line?  SEO is grossly undervalued for the power it has.  SEOmoz published an article by Richard Zwicky from Enquisite that references that data to support the power of SEO.  The following is directly quoted from the SEOmoz article:

  • For every 1 click on a paid search result, the organic results generate 8.5 clicks (this is on a keyword parity basis, not counting those search results that have no paid ads)
  • Based on action/conversion tracking, paid search clicks convert, on average, at 1.5X the rate of organic clicks (no surprise, since that ad text and landing page is custom optimized by the advertiser)
  • From the numbers above, we can see that the opportunity from organic search is 5.66X that of paid search
(View original article here)

5.66 times the opportunity for winning SEO is huge.  Think about 5.66 times your earnings from last year, or 5.66 times the profit per customer in your pipeline.  The data is on your side when you Blog for SEO.  By employing multi user Blog software, you put yourself at an even greater advantage by leveraging more content accross your Blog network.

Contact us for a Blogging consultation and we can get more of your PPC dollars back to your bottomline by winning organic search through Blogging.

Earning customers through Blogging starts with a Blog built for the work. 

The question that should be asked is, "How soon do I want qualified leads?"  By implementing a business Blog optimized for search with Compendium, you will be earning qualified leads with a lower cost per lead than traditional methods.

When it comes to SEO, waiting is not winning strategy.  Especially when the engines are still respecting age of content as a key criteria for winning search.  Getting lost in the details of Blogging for SEO is usually a stall tactic that is not focused on results.

Results are the only reason businesses invest in lead generation tools.  They should be efficient, measurable, and affordable vs. the size of your average contract when you convert a lead into a sale.  The waiting period for making the move to earn qualified leads at a low cost per acquisition should be zero.

Warren Buffet once said, "When people are afraid be greedy, when they are greedy be afraid."  Now is the time to take action on converting search into cash for your business.  Blogging is a measurable and tested mechanism to make that result real.

Jason, one of our marketing interns, came by my desk today and told me that I could have a candy cane if I wrote a blog post....so, before digging into my holiday treat I though I should uphold my part of the deal.

You may be thinking about employing some type of corporate blogging strategy yourself right now but are struggling with the idea of "how do I get my employees to blog" .....my answer is.....give them candy.

We all like to be rewarded, and all it took for me to write this post today is a little candy cane. The reason I could equate a candy cane as being a proper reward for my efforts here was because I know how easy it is to write a post. I am not talking about the latest advancement in blogging for SEO, or the way that blogs can drive serious ROI for your business. I am talking about writing a post using an easy to use blog software for candy. Pretty simple. This post has taken me 10 minutes and I am now off to enjoy my treat. Happy Holidays!

Oh yeah, for those of you that are still worried about motivating people to blog you may want to consider chocolate as well........who doesn't love chocolate!!!

I was demonstrating the power of the Compendium corporate blogging software today for a prospective client who wants to blog with a business purpose.  The woman I spoke with knows how to blog, but can't seem to organize her content that will allow her to blog for SEO.  As I we got into our discussion, I could hear her excitement build about our easy blog software that allows a company blogger to not worry about the marketing of each post.  Let Compendium do that part for you!  Just get on, and blog about what you know best . . . . your business. 

Here is a comment I just read on one of our client's blogs:

"We have found that many parents-to-be visit our website as a direct result of Internet research of learning in the womb."
http://blog.babyplus.com/blog/infant-growth-assessment

In this post, BabyPlus asks their online customers to send them questions to be answered on the blog.  What a great way to get your revenue stream engaged in your marketing effort!  Nice work BabyPlus, nice work.

We hear about it everyday, markets plummeting, stocks crashing, jobs being lost.  It is no surprise that we are not in the most stable economy.  For that reason, blogging for search engine optimization is the best way to market your business.  In a recent article by SEOmoz they discuss the various reasons why seo is the best marketing tactic out there. 

  1. The internet outperforms any other marketing channel out there.  A majority of business for companies comes through the web.  Additionally, the internet is one of the cheapest medians to use for marketing efforts and the ROI is like no other.  Where as print media used to be the way to reach your customers, it is no longer the case because it is so expensive and unresponsive.
  2. Web budgets are being reassessed.  This means that as people pay more for Pay Per Click Campaigns you can acheive even better rankings through blogging.  Utlimately saving you and your company money.  In an earlier post of mine, I touched on the cost of PPC and how 95% of people click in the organic results.  Since that is where you want to be found, blogging is the affordable solution. 
  3. You can measure your efforts through blogging.  By using an analytic tool you can determine which posts/pages are keeping your customers on the page and taking action.
If it were up to me, I would tell every company to invest in blogging.  It is a great solution for marketing during this time.