The latest release of Compendium Blogware that went live today included a big change that will benefit our content authors -- a new editing environment.

For the past year or so, we've been using the rich text editor supplied by the Yahoo User Interface (YUI) library.  It's pretty powerful, but it had enough weaknesses to motivate us to look for a replacement.

Last fall we looked at a short list of potential candidates and decided that the best match for our needs was an open source editor created by a team of developers led by Frederico Caldeira Knabben.  The editor's name bears the initials of Mr. Knabben -- FCKeditor.

For the most part content authors should find the interface very similar.  Most of the styling features are still there, but some of the toolbar buttons have changed icons.  Our support team has prepared some introductory material to ease the transition for existing customers.

Some of the things that users will find as welcome additions:

  • cleaner HTML created by the editor
  • availability of Undo and Redo operations
  • support for keyboard shortcuts, making the editor feel more like a word processor than an HTML form

Some of the things we have improved with respect to our own editor customizations:

  • oversize images are re-sized on the server upon upload so that they fit within the typical width of a blog column, making page load times much faster
  • a keyword strength meter that doesn't slow down the editor on older systems and browsers

One thing that may jar long some time users is the change in the keyword strength meter itself.  Although the red-to-green gradient remains, no longer does the editor sport a numerical score. 

It was our experience that some users became too fixated on the score getting "stuck" at a certain value.  The meter's algorithm was designed to balance the desire to include keywords against the need to ensure that they weren't used excessively in a post.  When you blog for SEO, you have to keep these opposing goals in mind, lest your content look spammy in the eyes of search engines.

Rather than shooting for a "perfect score", an author should treat the meter as  qualitative barometer of whether he or she is performing this balancing act well on a corporate blog.  Moving from a number to a qualitative measure should help emphasize that.


For those marketers  involved in search marketing, we know that search is the one bright spot in the marketing landscape.  As you can see from the eMarketer forecast, search will continue to accelerate against other online advertising…and of course we all know that traditional non-online advertising is in a long and protracted decline.

Corporate blgging strategy for search trends



Why is search winning?  Because it is the only mass marketing tool in history where you are responding to a prospects intent.   No longer do we have to analyze data and hope that certain segments might be interested in our offer. 

With Search, our prospects simply tell us when they have a need or problem they could use our help with.  Condo, Austin?   Variable Printing Services?  Chrome 4 slice toaster?  New Tires, Buffalo?  All of these and millions more indicate the needs and desires of the searcher.   Do you sell tires in Buffalo?

80% of all web interactions begin with searches.

So why, in a recent Microsoft adCenter survey, did 73% of the small business owners say they would rather DO THEIR TAXES than start a paid search marketing campaign.   

It’s not a lack of desire or a lack of intelligence, what most web folks fail to recognize about small business marketing is that they are constrained by both time and money.   This is what  makes and internet business blog such a compelling option.   

With a business blogging solution designed for business, they get two things.  The first is a managed solution.  One of the beauties of SaaS is help.  Unlike “free” blogging tools where you are completely on your own,  hosted business blogging tools have actual people that work to make their clients successful.  

At the end of the day, all the business needs to do is tell stories…as Sienfield’s Kramer says…talk about your day.  The more they talk, the more search traffic they drive.   Easy to use blogging software makes search marketing a LOT easier than doing taxes…. Blog for SEO...and win.

 


Customer service and customer support of your company is vital to thrive in our economy.  Blogging to earn customers makes a lot of sense in this vein.  Here's a story to best illustrate what I'm talking about.

Jiffy Lube

I needed an oil change, and I had my 7 month old daughter in tow.  I thought running the car over to Jiffy Lube would be fine.  When I lived in Muncie, the Jiffy Lube delivered consistent service and the staff was friendly.  So, I pulled into Jiffy Lube and waited in line with my car.  Then I waited, then I waited, and then a car pulled out and I watched for 5 minutes while the staff appeared to just hang out before pulling the next car in.  (deep sigh) I was irritated.  There was no communication, and an obvious lack of urgency to be "Jiffy" at all.  So I pulled out in search of at least mediocre service for my car.

I ran a few more errands and remembered another Jiffy Lube closer to my home.  Here comes your second chance Jiffy.  I pulled up right away, the staff was friendly attentive and informative with the service they were going to provide me.  They smiled at me, said hello to my little daughter, and got to work quickly.  They were very "Jiffy," and that is what I wanted to pay for.  I waited for mere moments and I was ready to go. 

One franchise with two locations, and two entirely different experiences.  If Jiffy Lube had a Blog to talk about customer dissatisfaction and satisfaction they would have a voice in the conversation I'm going to have with at least 20 people in my network about my experience.  Let alone the thousands that read my Blog here.  As it stands, they do not have a voice in this conversation.  I'm going to speak the praises of the one location, and tell of the frustration experienced at the other.  My voice is going to be far more powerful than any corporate speak they can drum up, because my voice is authentic.

Corporate Blogging is an answer to a customer like me.  It provides a forum for the good and the bad to be discussed when it comes to your business.  Don't be afraid of the negative feedback Jiffy Lube, embrace it.  You'll become more human, and be able to vision cast for the future of the company with candid feedback from the very customers you are looking to serve month after month.

Your feedback forum does not address search, and provides me, the customer, with none of the feedback from fellow customers.  A Blog will share the dialogue, and can provide real SEO value to your brand.


If your business prides itself on customer service, and works to respond appropriately to upset customers, make the decision to Blog for SEO, and Blog to earn customers in 2009.

It's cliche to post your typical Happy New Year 2009 article on your Blog, so I've decided to take a look back at 2009 from 2010 when it comes to earning customers, and blogging.

I'm a Ball State grad, so I'll use a David Letterman style Top 10 List to make my point:

10. Small and mid sized businesses take over organic search by reallocating     marketing budgets from weakened mediums and investing in search

9.  Bottom line revenue impact from customers sourced through Google search accounts for 25% of Gross revenue for the year for SMB's.

8.  Auto dealers sticking to traditional advertising experience the worst year of both used and new car sales in history

7.  Business Blogging generates 200% more qualified leads on average than corporate websites optimized for search

6.  Content experts in multiple industries take their knowledge to the web on search optimized Blogs, and hurdle their strongest competitors in 2009 sales

5.  Marketing directors clinging to traditional business development tools lost their jobs in 2009, and where replaced with professionals who rely on firm measurement and accountability for the corporate business development investments.

4.  Pay Per Click advertising spends increase substantially, while overall click through rate on paid ads decreases to less than 5%.

3.  Companies of all sizes that delivered relevant messaging through Blogs realize a cash ROI of over 300% of their investment on average.

2.  Blogging with the sole purpose of winning search on Google and online customer acquisition is the most profitable marketing endeavor of 2009

1.  Business leaders throughout the United States who leveraged Blogging for SEO experienced a record year in new business sales.

We can write our own ending to the story for our company, or we can participate in group think and watch the ship sink.  The fact remains that decisions to drive business development need to be made, and reverting to old school advertising tactics will produce diminishing returns.

Make the decision to Blog in 2009, and do so with advice from strategists who can provide references and a track record of success.

Happy New Year Blogosphere!

Yesterday, ecommerce-guide.com ran an inspiring profile about Robert Friedman, a onetime successful businessman whose life took a turn for the worse on multiple fronts  in the mid 90s.  He wound up behind on bills and eventually filed for bankruptcy.  From his experiences, Friedman learned how to navigate the legal system and deal effectively with bill collectors.

A decade later, Friedman used his know-how to help out a friend who was going through a rough financial patch.  Later on, someone suggested that he make a business out of helping others in similar situations.  It was a prime example (albeit a long-term one) of making lemonade from life's lemons.

The profile goes on to talk about Friedman's experiences in building up a client base from scratch.  Friedman is a firm believer in the power of blogging for business. 
Then came the daunting task of marketing the service online. Bronson (a friend of Friedman's) helped him structure the Web site, and more importantly, taught him how to blog. In their opinions, building a blog is the key to a business being interactive with today's Internet buyer. Rather than a blog being a justification for a Web site, Friedman believes that a service-oriented Web venture should become a blog:

"Your regular Web site should be a blog Web site, and the 'normal' Web site pages are where you showcase your products and services as a display after they have read the messages about it from your blog.

The article goes on to talk about the benefits of blogging for search and the lack of success he had with pay-per-click advertising.

If you are a small business looking to get found by customers, Friedman's story should serve as a great case study in the benefits of blogging.  Because Compendium Blogware is designed with SEO in mind, we can help you meet your goals, regardless of whether you have friends as tech savvy as Friedman's.



I stumbled upon this article Can Technorati Beat Google at Blog Search? from MediaShift. I read it because it was written a week ago.

One thing that caught my eye had to do with what we tend to ask (perhaps internally) for when we're searching blogs. And that is, when was this post written?

The article quotes Technorati CEO Richard Jalichandra:

"99% of all blog searches aim for something less than six months old. About 92% are looking for something less than a month old and over 70% are looking for something a week old."

So true for me. A lot of times, the first thing I look at is the headline. Next I see when it was written. In such a fast paced age of evolution online, I tend to judge the book by its publication date. A bad habit? Maybe. There's obviously tons of still relevant stuff that was written 2+ years ago. But I still do it.

I tend to dismiss things that were written in 2006 or before. I hesitate to read things written in 2007. I read the stuff that was written within the past month.

Snooty right? Apparently I might not be alone.

What does this have to do with your business blog? Well, fresh content not only appeals to the search engines, it appeals to the human eye. Something to consider in evaluating your own corporate blogging practices.

Holiday CandlesThe roads are icy, it's a a long weekend.  You've called a bunch of prospects today and they're all on vacation.  You're wrestling with whether or not to write that final blog post before Christmas.

Who's going to read it?

Google is!

Every year I see so many people make the mistake of not blogging around the holidays. Google's bots and crawlers are not on vacation this weekend, even if your prospects are.

While your competitors are taking the week off of writing relevant content, this is your opportunity to get a leg up on the competition!  It's your chance to get that coveted #1 spot on a Google search engine results page (SERP).

A corporate blogging strategy requires consistency and momentum.  Don't sidetrack your blogging for SEO efforts, continue to post through the holidays and you may be able to add some SEO gifts under your Christmas tree this year!

Search Engine Optimization is a tough thing to control. I would compare it to a wild animal... one minute you think you understand it and have it under control... the next it throws you a loop and you are left on your butt, wondering what happened.

If you really want to harness the power of SEO, you have to look beyond just pay-per-click ads and hiding keywords behind photos on your web pages in hopes to rank higher in Google searches.

Blogging is probably the best way to harness Searches. By including a company blog on your website, you are increasing your likelyhood of ranking higher in Google searching. By blogging for rank, you are reaching more consumers who are looking for your product. What a blog does is constantly update the recent data, the frequency of data and the relevancy to the search on Google. And it isn't a coincidence that Google and other search engines are looking for exactly this. If you are interested now in blogging, check out Compendium's website!

So I just noticed on the Content Ideas feed in my Compendium Blogware platform a great article about a corporate blog;  http://blog.seniorcaremarketer.com/business_of_aging/

This is a great blog for many reasons.  It uses time relevant information and is kept up to date very frequently.  In fact, Wellsphere has named it one of the Top Health blogs online.  http://www.prweb.com/releases/2008/12/prweb1782194.htmcompany blogger

It took me about 10 min. to figure out that this blog is one of the corporate blogs for a company called Fisher Vista LLC.  I couldn't help but think, Wow!, why is it so hard for me to figure out who is responsible for such an engaging blog.  I sure wish I could easily find a company that promotes this great blog, because I would be very likely to recommend them to some of the other health organizations that could benefit from their PR and marketing tactics that seem to work so well on this blog. 

One thing that would make this great blog better is if I could easily navigate my way to the company associated with it.  With Compendium, this same blog could come up in the search engines under phrases like, geriatric nursing, assisted living market research, etc.  It's great to find strong blogs online that give me the information I am searching for.  I wish the SeniorCareMarketer blog was done on Compendium so more searchers could find this fabulous page!

Congratulations to Chris Baggott, named #63 on the Top 100 Marketers of 2008!  The entry:

Chris BaggottChris is the co-Founder and CEO Compendium Blogware. He has been a leader in database marketing for more than 20 years, Chris was recognized by B2B Magazine as the"Who's Who in B-To-B" and his blog was voted "Best Online Marketing Blog" by MarketingSherpa readers and "Best of the Web" by Forbes.

While most bloggers use Wordpress, Compendium is the only SaaS blogging platform built for business. His team at Compendium helps companies target keywords their prospects are searching through employee blogging.

It's a well-earned distinction.  Chris is a mentor, friend and partner who I'm excited to be in business with.  I saw him in action at ExactTarget and couldn't wait to work with him again at Compendium.

Chris' tireless dedication to evangelizing the benefits of great, measurable marketing is unique in the business world!

When you Blog to earn customers, it's important to understand that you become a voice for your company on the search engines.  When I work with clients, the question comes up, "Will anyone even read my Blog?"  The answer is a simple "yes."

The chart below is from Fast Company magazine and really tells the story about how Blogging for SEO can power any business to qualified leads online.  When implementing multi user Blog software you can add multiples to the amount of keyword rich content you can create.

Fast Company Graph
Note that TripAdvisor has 15 million reviews on it's site with 11 million or so visits, versus CitySearch that has only 600,000 reviews boasting over 30 milliion visits.  Blogging for SEO using a multi user blog software amplifies how much search you can win with your Blog posts.

Blogging to earn customers doesn't have to be intimidating.  It's a matter of doing what you do best working on a platform that organizes your content to win search.

Start a business Blog yesterday, and do it for the right reasons.  This is a reputation economy where everyone has an opinion about their experiences.  Shouldn't you have a voice in the conversation?

Recently, I've noticed an increase in home builders and real estate companies reaching out to Compendium for an easy blog software to help combat these difficult economic times.  It's no secret that the housing market is a major catalyst in the downturn of the economy.
real estate blogging
Because few people are buying new homes, and the ones who are now do far greater research before buying, real estate companies are rethinking how they put themselves in front of their market.  $500,000 newspaper advertisements that are ignored throughout the year will not sustain many of these companies. 

That is why search marketing and blogging for SEO is a much better avenue for these companies to commit their limited resources; both time and money.  A multi user blog software allows agents, corporate marketing offices, and other real estate employees to help with content creation, which will drive the online visibility.  By putting the properties and messages in front of this immense online traffic, real estate companies can stop suffering and be ready  when the buyer seeks them out. 

Plus, Compendium's blogging platform is so simple to use, anyone can join in the effort.  Our client success team will help track the ROI so that the company has more control in these unstable times.  It's time for these companies to re-think marketing strategies if they want to weather the storm. 

You know what, if real estate companies start a business blog with Compendium, they not only weather . . . . they prosper.

Blogs help business. It’s as plain and as simple as that. If you look at what kind of benefits that blogging can do for your business, it is undeniably an asset to your company and its marketing efforts. By writing a blog for business, you can increase your search engine optimization, which is your ranking on a search page. And since people who are using those search engines only click on the first few links, by having a higher ranking, your company website is more likely to be clicked on, thus increasing your traffic as well as your business.

The reason that writing blogs for business helps is because search engines such as Google are looking for recent, frequent and relevant data that is related to the searcher’s inquiry. And guess what?!?! Blogs have all of the above combined into one pretty little package. Compendium Blogware is able to help companies to better organize their blogging efforts, to make corporate blogging more effective.


Much of my job here at Compendium is spending time with clients and prospects that have had some exposure to Search Engine Optimization.  There are a ton of myths in the SEO field.  As well, it's a moving target when you're blogging for SEO.

SEO Weeds
Subdomain vs. domain, tagging, backlinks, categorization, post slugs, domain names, keyword density, search volumes, competitiveness, meta keywords, meta descriptions, sitemaps, robots, anchor text, headings, subheadings... it's enough to drive the average marketer nuts.

These are the weeds of Search Engine Optimization.  As a marketer, wouldn't it be fantastic if you could simply concentrate on writing content and ensuring it's both recent and frequent - and leave the SEO up to some guy eating pizza in a back room?

At Compendium Blogware, we want you to:
  1. Write compelling content.
  2. Write it consistently.
  3. Write it often.
We'll take care of the rest, our business depends on it!  Get out of the weeds of SEO with your corporate blogging and get a relationship with a platform that leverages your content for maximum impact.

I must admit that I am a Facebook addict.  At one point, many moons ago, I was not one to get "sucked into" these social media sites.  That was, of course, before I started working for a technology company.  Compendium Blogware not only uses blogging as a search engine optimization strategy, but we also integrate our blogging strategy into social media sites. 

Facebook provides a place where we can share our posts via RSS feed, leave comments and tips for those who follow us, and upload fun video and images.  It is a place where we can share our fun organizational structure with everyone.  To view our Facebook page click here.  Leave us a comment or a link back to your blog.  We look forward to your comments, pictures, and wall posts.

Lee Odden has written an excellent post about blogging for SEO over at WebProNews.  His core thesis is simple and worth remembering:
Blogs started solely for SEO objectives will inevitably fail.
He also notes in his reasons for failure:
Bit by bit, posts look less and less like keyword optimized web pages and sink back to the familiar writing styles common to public relations and corporate marketing. Gone are the keywords that consumers are searching on. Gone is the traffic that used to come from search engines.
If SEO efforts persist, they can get sloppy without ongoing oversight either by an outsite SEO consultant or an internal blog champion (more about that in our next post). Keyword usage in blog posts can become disparate or worse, evolve into a keyword stuffing exercise.

Compendium's approach to corporate blogging helps you counteract this on several fronts.

  1. Our product is multiuser blog software, which means that you can give your employees a stake in content creation through individual blogs.  Your most energetic employees can contribute, which keeps your content from falling into PR speak.
  2. We recently introduced the ability for a customer to select a list of keywords to focus on.  This list appears prominently on the webpage where authors write their posts, making sure that they are aware of what topics your organization is trying to target. 
  3. The author's content creation page has a list of links to recent news articles that are related to the focus keywords, which gives ample ideas for writing. As a matter of fact, I found Odden's article with the help of this suggestion feature.
  4. Our Client Success team provides feedback to customers so that they have an idea of how their corporate blogging program is doing.  There are goals with measurable progress and advice on how to improve their corporate blogging strategy.
  5. Our keyword strength meter algorithm throttles the score of a post that is excessively laden with keywords, which gently warns an author that his or her post might be too dense with keywords, thereby looking spammy.

Creating a company blog very easy and painless. However, company blogs need several things. One main thing that it needs is bloggers. Bloggers are people that provide content for the individual blog posts. All being added to the whole blog that is attached to your website. By being attached to your website, when consumers do a Google search and click on your blog page, they are directly linked to your website. Thus being more exposed to your product, your service, and your company.

Goals are also a great thing for your bloggers. By providing these goals, your efforts are more successful and will in turn increase your search ranking. For instance, asking your bloggers to post two or three times a week is a good starting goal. This will provide adequate frequency and recent data so when Google goes and find those keywords that are related to your product or service.... you rank higher in the search. And this is exactly what your company wants.

With so many advertisements being shoved down our throats every day, businesses are finding new and innovative ways to market their products and services.  Pop up banners, newspaper ads, and Pay Per Click advertising just does not work the same way it used to.  Marketing through blogging is a common way for the average customer to find you and purchase your products and/or services.

The common consumer just ignores those flashy ads.  People are so bombarded with these tactics that it means nothing to them.  By having a blog content management system such as Compendium Blogware, everyone in your organization can share their thoughts and opinions.  From the CEO to a customer service representative, it is important that these individuals are writing about what it is that their organization has to offer. 

By having a platform to share these ideas, it makes it easier for your company to be found in the search engines.  Let's face it, not as many people actually click on those paid searches anymore.  So why not market in the organic search results?  Most companies are worried about how they are going to market in this tough economy. To that we say, blog.  It is a cost efficient and easy way to promote your company in its best light.  It gives you the ability to write content that focuses on what your company does and the solutions that you can provide to your potential customers.


Ok, so I'm promise I'm not going keep referencing my new blog crush,
http://www.n2growth.com/blog/the-mystery-of-search-engine-marketing

Don't know what a blog crush is?  get your own blog crushIt's a blog that you look forward to reading.  A blog you want to talk about with your colleagues.  A blog that is so much better than your own that all you can do is quote it in your own blog and comment . . . . Right On! That's what I'm talking about!

Here's the snippet I wanted to reference from Mike's blog today: (then, I promise I won't reference for at least 3 posts)

"In talking regularly with many senior executives, marketing professionals and entrepreneurs one thing is clear…they are clearly not fluent in the area of search engine marketing. While these professionals understand the potential that search engine marketing holds for their businesses, they do not understand how to capitalize on it. In fact, many of the people I have spoken with are extremely frustrated at the amount of money they have invested in search initiatives without being able to develop an understanding of the medium such that they have not yet been able to develop a consistent winning strategy in this space."

So why do I like this short paragraph? Well, it's simple.  I talk to people all day who don't necessarily understand search marketing or how to make it work for their business.  And they're so sick of wasting money on SEO products that aren't working for them.  Some people really want to know why and how it all works, and others just WANT it to work.  They could care less about HOW it works. 

Everyone searches for answers to their problems, which is why it's search marketing is so important for businesses that want to be found as the answer to these millions of questions, problems, and topics. What I love about Compendium is how we make blogging simple; both as a thought leadership platform and as a powerful search marketing tool that simply works.  Blogging on Compendium is not just an empty promise about how to increase search rankings.  It's an easy to understand and easy to use tool that puts more of the marketing control into the hands that are paying for it.

The fictional fraternity Royal Order of the Water Buffalo from The Flintstones is where Fred Flintstone does his networking.  He gets to wear an official hat, and feel a sense of belonging to a secret organization made up of men just like him.

The Blogging fraternity can sometimes be as fictional as the Royal Order of the Water Buffalo.  In pop culture, it is trendy and hip to Blog about your experiences, your likes and dislikes, and in a corporate sense your company and your products.  This activity may be trendy, and have some social or community building aspirations attached to it, but it is doomed to mediocrity.Fred Flintstone

During a recession, the Internet can provide an abundance of a scarce resource... Qualified leads.  When you have any basic marketing or business development strategy, it is grounded in putting your company and your sales team in front of a qualified stream of opportunities to close business.  The Royal Bloggers of the Water Buffalo are getting together every day and focusing on RSS, community building, and marketing to their Blog content as an extention of their web site presence.

Where does search fit in?  Search shouldn't just fit, it should be the fundamental building block of a proactive and business development focused Blogging strategy.  Blogging for SEO disqualifies you from Royal Order of the Water Buffalo.

If you are looking for a stream of qualified leads, and working to maximize the limited budget you've been given to work with, reach out to us at Compendium.  We're eager to start a conversation, and shed light on a new fraternity that is open to all, the Blogging for SEO Society.