It's understandable businesses might be nervous about allowing their employees to maintain blogs.  Decision makers contemplating a corporate blogging strategy might be tempted to throw their hands up in the air and ask rhteorically, "Is it really worth the risk?

For those who might be baffled by this and similar questions, it helps to know that you are not the first to face these questions, and you are not alone.  In fact, you're in good company.

For a good case in point, check out a recently published article on CNet's news.com website. If you're considering an enterprise blog or are in the process of rolling one out, this article is a must-read.

CNet writer Ann Broache uses as a starting point the legal issues that Cisco Systems is facing after one of its employees was outed as an anonymous blogger.  The article does a good job of driving home the significance of transparency, discretion, and delineation. 

Transparency is ensuring that when employees post content related to their employer on the net, the employee clearly identifies him- or herself as an employee of that company.

Discretion means that employees don't disclose information that would compromise trade secrets, violate confidentiality agreements, or expose the company to further legal liability.

Delineation involves making clear what aspects of an employee's writings are representative of the company and which are the views of the employee alone.

The article also is valuable because it discusses how several large companies and organizations have dealt with this question.  Links to corporate blogging policies and net conduct guidelines for companies such as Cisco Systems, Sun Microsystems, Dell, Yahoo, IBM, Google, and the BBC are provided in the story.  With big names such as these, the story serves as a great launching point for identifying blog best practices.

One of the best ways to ensure transparency, delineation, and discretion is to provide a common corporate blogging platform like Compendium Blogware.  Employees get the ability to write original content while being clearly identified as a company employee.  Compendium's post approval feature helps mitigate the risk of inappropriate content.







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The problem with SEO vs. PPC

Ok...so this is the world as I see it.   Suppose you do a really good job on SEO for your site.   At best, you can probably get that site to rank on a few terms...maybe a dozen if you are really solid. 

The average company that participates in Pay Per Click targets around 1,000 keywords, and many target thousands more than that.

So we know that something more than 90% of the clicks on a search results page happen in organic area.   Soooo..... The gap between traditional site SEO and PPC seems pretty gigantic.

This is where Corporate Blogging comes in.   Either an Enterprise or a Small Business can benefit in a big way from Corporate Blogging.   By organizing blog content around topics or keywords organizations are able to greatly increase the reach of their keyword traffic.

It's not a blog secret, blog sites for business really help organic search.







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Jason Fried of 37Signals Compendium Blogware post in Corporate Blog I've never met Jason Fried, and my life is a little empty because of it.   Jason is one of the founders 37Signals, and his e-book: Getting Real was a complete inspiration to me and the rest of us here at Compendium Blogware.  

A core idea of the 37Signals philosophy is to think small and narrow.   What is the big problem in Corporate Blogging Software?   Why doesn't the Enterprise Blog?  What does Blog Software really need to accomplish to add value to Business?

Work on that that causes your customers the most pain and release in a hurry.  What's great about Software 2.0 is this ability to iterate on the fly.  Trust the users and the Community to give you the right feedback...they know a lot more than any product manager about how to create the best blogging solution.

Jason spoke the other say at the South-by-Southwest event and his comments were summarized brilliantly by Sean Ammirati on the ReadWriteWeb blog. 

My favorite thought as it relates to Compendium Blogware was this:

Jason claimed that the "Biggest sin on the internet right now is bad copywriting ... paying too much attention to pixels and not enough attention to words." Beyond this he pointed out that words are actually less expensive to correct and improved copy will make doing the design second result in a stronger design.

Bingo!   So often, people get so sidetracked by "design" they lose track of the goals.  Blogging for business is a Content Driven Strategy beyond all else.  Our  Blog Authoring Software is the best manager of content on the market.    Is it the easiest to micro-customize a template design?   I'll be the first to say NO.   We are getting there and our community is giving us continual feedback.

But at the end of the day business tools are about results not about pretty pictures.  I thank leaders like Jason to keep reminding the Art Directors out there to focus on content and lose the obsession with pixels.







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I just spend the better part of the morning looking through this wiki list of Fortune 500 Blogs. 

So...what are my initial thoughts?
  • Check out Coca-Cola's Blog --- as great of a job that Phil does in talking about Coke's history...I wonder what is happening today?  I have to believe that there are hundreds of people within this organization that could provide great insight into the happenings, product developments and changes through a corporate blogging strategy.
  • ING - Asia Pacific has a nice blog going --- but it hasn't been updated since January 7th...a bit disappointing.  With only 2 content contributors at the Director and C-level it is likely these guys don't have the time or make the time to blog regularly...how about leveraging that passionate middle manager?
  • Southwest Airlines has gotten attention for their blog in the past for good reason --- they update regularly, frequently and allow several people within the organization to blog.  Kudos to them!  I wonder how they do the administrative process there?  Check out a full review of the blog here from Mack at The Viral Garden.
We are growing by leaps and bounds at Compendium as we talk with these large corporations we realize there is a unique set of challenges that these public enterprises face when tackling corporate blogging.  Administrative controls need to be even greater; more keywords need to be won from organic search and the design of the blogs needs to be put completely in the company's hands --- all things we can do and continue to improve upon.  More thoughts from these Fortune 500 blogs coming soon...with only 10% of the companies formally blogging I look for this list to continue to grow as corporate blogging platforms better address the needs of this group.




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I'd like to thank Matthew Gonnering, VP of Sales and Marketing at Widen Enterprises, for mentioning Compendium Blogware in a post about the advantages of integrating task specific software vs. vertically focused single source providers.  It's an honor for us to have Widen call us out as the best in breed as it relates to Corporate Blog Software.






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I was just speaking to one our our success managers about the ability to measure. Yes, we can measure everything. We set an expectation with our employees early-on that we set goals, track results, and check progress to help manage our business. Our business consists of employees, customers, and of course "the company." We set goals for all three areas. Let's talk customers:

Measure everythingSetting goals for our customers may sound tricky, but we pull the rabbit out of the hat by focusing our clients first on their overall goals, then remind them how corporate blogging fits in. All of our clients are blogging for a purpose, and going back to that purpose gets our customers right back on track. More specific goals are then set; a simple one is post frequency. We know a direct relationship exists between frequently updated content and search engine rank. For enterprise blogs, content contributors must be involved in the process and understand the overall blogging goals the company has set. If you don't have engaged employees adding content to your blog on a regular basis, certainly the ability to meet your goals will slip away.

Lesson: keep your employee bloggers engaged, set goals, share successes and keep them involved in the business. It is their content, after all, that plays a large role in the success of your business blog.







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I'm a huge fan of BusinessWeek.  I follow their blogs daily.   I wanted to comment on a followup post they did regarding a story from 2005 titled How Blogging Will Change Your Business. Seems like the gist of the updated story will be on Social networks as opposed to Blogging for Search.

Ugggh!   Look, I love social networks as much as the next guy.  Anyone will tell you that I get a lot of joy from Facebook and actually get a lot of value from LinkedIn.

But I stand here as perhaps the lone voice to say: "I don't want another destination!"

I cannot be that different from the rest of you.  I heard a stat that says 80% of all web visits begin with a search.   People don't have capacity to squeeze more destinations or URL's into their day.   At least for 80% of our web time, I just want to go to that little box...type in my request and in 0.24 seconds have what I want delivered right to my desktop.  Wouldn’t a best practice be to recognize this reality.

Corporate Blogging will be the big marketing initiative in 2008.  Business Blogging Solutions focus on easy to use and solve the biggest blogging problems…specifically around search engine optimization.   The most valuable real estate in the world has got to be in those above the fold organic results.  I see business wasting their time chasing the next big thing in Social Networking and trying to create new destinations when all an organizaition needs to do is implement an affordable blogging platform and free up their employees to create great blog content.

Enterprise Blogging....start there.



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chris baggott of Compendium Blogware Corporate Blogging Software Solution with Seth Godin Ok I'm coming clean... I am very happy to live in an Internet Marketing world that has Seth Godin as it's godfather.  I've just learned so much and he has shaped my thinking for more than 7 years.

Say that to give you access to his latest E-book Money For Nothing (and clicks for free)

In this quick ebook, Seth Godin breaks down search engine optimization (SEO) into three simple components.

Unique, Updated & Useful


I'll let you read this and make your own conclusion...I only ask that as you read this you think:  Corporate Blogging, Corporate Blogging, Corporate Blogging....

I'll point out just one key line under the category of Updated"Search engines and blogs are now obsessed with recency. The theory is simple: the web moves fast, faster than any  medium ever. So recently updated pages are worth more than old pages, all other things being equal."

Yes!   This is why a  well deployed Enterprise Blogging Strategey is so important to every organizaion.   The more people you have involved in your business blogging, the more recent your content is.

Compendium Blogware is easy to use blogging software that is SaaS so it's also easy to deploy and easy to manage.   And that's before you get to the benefits of Compending



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So I was doing a search on business blog events today and I came upon the Business Blog Summit site with the following opening line...

...After much consideration we’ve decided not to host the Blog Business Summit in Chicago this year......As our pal Robert Scoble said in 2006, blogging is rapidly being subsumed under the larger heading of social media and online community/conversation building.

These statements by Mr. Scoble are untrue.   As the rapid growth of our Corporate Blogging Solution (among others) demonstrates..the appetite from an enterprise blogging standpoint seems in no way to be abating.   The problem is that most traditional bloggers have trouble actually applying an ROI to the medium.  I'll refer back to a post I made on Doug Karr's Blog...

Here is one way I draw the distinction between leveraging business blogging for Search vs. a Social Network for Business.

For the most part people don’t want to subscribe to your business blog and they don’t want to join your social network. Organizations that think that a “build it and they will come” strategy should just set up a group in Facebook, you will have a much higher likelihood of success than trying to make “Your” thing a “destination” that people will return to.

When thinking of Corporate Blogging, you have to think of the reality that people are only going to come once….they search and your job as an organization is to be standing in front of them when they reach the results page.

This is the highest value of corporate blogging

Any Questions?  Corporate Blogging Software adds real tangible value.




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The idea of Persona's has been around for a few years.   Lately I’ve been hearing more and more of it as I travel the country discussing Corporate Blogging and business blogging solutions.

What I like about persona's is the idea that you can identify key segments and then leverage your web presence to speak to them in their language.   This is obviously important in a keyword strategy…you need to target keywords that your target might use to describe the problem you are solving.

But how do you execute this on the site?  Especially if you have the potential for lot's of persona's?  

That’s where Corporate Blogging Software comes in.   Only through easy-to-use blogging software can you create enough individual content that the odds of building affinity with any individual segment (or any individual individual) greatly increases.

By freeing blogging within your organization or enterprise you create copius amounts of content that is not only relevant to your business but also increases the odds significantly that I’m going to land on a page that speaks in my language.  



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So I was going though my posts this year and find that I'm doing a lot of complaining about Businesses that don't get Corporate Blogging.   Well it's not like me to be negative (I'm always half full Kristina)

So I want to take a breath and point out some of the many organizations that do actually excel in Business Blogging.    Take a look at Edmunds.com and their Corporate Blogging Strategy.

These Enterprise Blogs are all about acquisition and retention.  Edmunds does great when people are shopping for a car, but how about after the purchchase?  Or attracting people who are not actively shopping.     That's where the blogs really shine.

Key point from Edmunds:  These are really easy to deploy, easy to use,  and immediately generate traffic. 





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A little off topic, but I'm reading constantly about the issue of the CMO and how short the average tenure is.   In the "C" suite (whatever) they are the quickest to get canned.

Why? 

How about because for the most part they are stuck in an old mind-set that can't actually be measured?   In a recent article in Business Week on the subject there was a line that said:  "The CMO job is a lot more complicated and arduous than it was just a few years ago."   I'm not so sure.     One might make the argument that the job is a lot easier than it was in the past.  

The problem that marketers face vs. there brethren (or sisteren..?) in the C suite,  is that in the old world, everyone is an expert.   When you set yourself up in a subjective tower...well it's based on your opinion vs. everyone else's...  It's easy to be second-guessed.  

Today's marketers are all about the numbers.   Deal with it or not at your own risk.  If the CMO doesn't know the numbers then of course they are going to be canned.  This is the era of  "Measured Marketing."

My favorite part of the BW story was the reality that SEO is now more important than Nielson ratings.    How do you get high SEO rankings?  You blog for them of course.   Corporate Blogging Software is one of the paths to SEO success.  With easy to use blogging software there is no excuse for not embracing an Enterprise blogging strategy.

Well maybe one excuse....no one takes you to expensive dinners or out on junkets.   I think many marketers got used to living like Charlie Wilson.  Those days are over.





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Trying to keep up with the latest marketing concepts? You might find they're not as new as you thought. Marketing guru Shel Israel claims to have used the term conversational marketing over 10 years ago, referring to a way to cut through the hype of what was to become the buzz of the dot-com era. He stated that customers would respond better to simple conversation than "in-your-face" marketing that seemed to prevail at that time (and still does). How is conversational marketing implemented? Through people in your organization reaching out through various forms of social media like enterprise blogging, wikis, social networking sites and by using video stories. This allows you to reach the masses without shouting at them. Of course "conversation" implies completing the feedback loop by listening - all forms of conversational marketing must include a way for the customer to communicate back to you. Is it time for you to start listening? Start the conversation with our easy to use blogging solution, then add a more personal element through video stories. Learn how some of Indiana’s brightest entrepreneurs are using video to start the conversation at http://indianaentrepreneur.tv/.





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So here we are, arguably 5 years into blogging and it seems like even the experts don’t really understand this medium and it’s value as a business marketing tool.

The brilliant Alex Iskold wrote last week asking the question: “Is the Blogosphere in a Digestion Phase”.   In this post he supports the conventional wisdom that blogging is tapering off as fewer individuals start blogs in favor talking through social networking sites like Facebook and that the only relevant model for business blogging is to try and build an advertising business based on publishing and driving a large audience.

All great points, but totally missing the key value propositions of Corporate Blogging:  Search Engine Optimization and Conversion.

An Enterprise Blog strategy doesn’t need to drive huge numbers necessarily.  Corporate Blog Solutions don’t have to (and probably won't) attract large subscriber bases.   

What organizational blogging needs to do is “Be There” when prospects come searching.   We all know what’s great about search marketing…..people actually tell you what the problem is…they type it right into that little box on Google.

The job of the Corporate Blog is to provide a credible answer or at least show a nice friendly (human driven) path to get to that answer.  The Corporate Blogs don’t need to drive huge numbers,  just throw out a big net.





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I know it sounds funny, but we have a lot of conversations with prospective clients that go like this:

Prospective client: "We are really excited to blog. We know we should do it. We can't afford to wait."

Compendium Blogware: "That's great! Let's get you started."

Prospective client: "There's only one problem. We have nothing to write about."

Write about...talk about...speak about...no matter how you refer to it, we understand that content creation can seem daunting to an organization, even if they understand that it's a critical part to their blogging program's success.

For the most part, we're learned that the road block isn't that the company or enterprise has nothing to say...it's that they aren't sure who should say it (or write it).

The short answer to that question is:

Whoever you want! It may be marketing, customer service, sales people, etc. The key is to throw it out to several people and to let the interested folks filter to the top of your company blogs. It shouldn’t take away from their full-time job, but if it’s working, you’ll want to put more time into it (and eventually, you may have dedicated resources, much like what’s happened to email marketing)

Spreading the content around to lots of people is key – it takes the pressure off just one individual or a few. If you think about it, you'll probably find that executive level people aren't the most active bloggers because they tend to be the busiest. While meanwhile, 3 layers down, someone isn’t as busy and dying to share their insights. (And that’s the great thing about the admin layer of enterprise blogging software like Compendium).

And the last thing I'll add to this is that inspiration (and content) are all around you within your organization. It may be locked within your email, inside articles that are in PDF's that don't get search engine optimized very easily, or paper-based marketing collateral. It's all perfect blogging fodder, and the beauty of this is that with an easy to use blogging solution, you'll be able to quickly submit this content, have someone approve it, and make the most of it on the Web.




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So I went into this Rant with a friend of mine in discussing attitudes around Corporate Blogging as a marketing strategy…..sorry to do this to the rest of you, but here is an edited version.  (as background, this is to a person in Kent WA lamenting the lack of sites for Kent Station Kent WA, Compendium Blogwarefinding local information)  I of course suggested that the Small Businesses start Blogging as a solution….

....I’m an evangelist, yes....but about the Corporate blogging thing.  You and your peers are way to hung up on that.  Forget the term blogging if that makes it easier.

It’s a page just like any other page.  The only difference is that the content stays, is organized in reverse chronological order (which has too many benefits to even list) and it’s written by real human beings who are smart, passionate, care about what they are doing and of  course, the customer.   You can’t make someone do this...or assign it, you have to FREE people to do this.  

What you will see from the data (and this is a subtle way of saying forget what you or your peers think) is that the audience will tell you the truth by their actions.  It’s behavior that you monitor...past behavior is the best indication ever of future behavior...not what people say...what they do.

This is the beauty of the internet. there is NO ambiguity. Only the truth presented as data.
 
So back to the problem of finding anything in your city, think about the crowd trying to provide this information.

Who is doing this and why do they suck?   MyTravelGuide.com, the chamber of commerce (number two on the Restaurants, Kent WA search),  activediner.com, seattle times, citysearch.com, the post intelligencer, dinesite.com, tripadvisor.com, pubcrawler.com, allpages.com, merchantcircle.com, yelp.com, yellowpages.com, judy’sbook.com (which actually is the best idea out here and still sucks...but lets talk about it)   insiderpages.com, vegdining.com, yahoo.local.com,  gusto.com, blackent.com, yellowbot.com......I’m out of breath already....

So what is a successful evolution of  this going to look like?  What I like about the concept of blogging is the real person...What we are talking about isn’t an ad supported directory listing. I can find that anywhere.  A small business blog or even a Corporate or Enterprise blos has a personality, it’s populated and written by people who actually live and work in this community...they chose to raise their family here, they have burned the ships to try and make it on their own in a small business because they are passionate about: flowers, coffee, tutoring services, dry-cleaning, plumbing etc.....

Now tell me again if I do a search and land on a page like that vs. any one of 100 other look-alike directories I wouldn’t be thrilled?




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I’m a huge fan of SEO Book and really like their videos. As a Corporate Blogging Software company, we are always looking for ways to help our clients be more successful.

Blog titles are important, and this video really illustrates the Blogging Best Practices to employ to be successful in your overall enterprise blogging and seo strategy.

 




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Chris Kneeland and Goundhog Day.  Oh my god, hysterical….this may not focus on Blogging Best Practices or Corporate/Enterprise Blogging specifically, but…

It is perhaps the greatest, most obvious lesson on listening I’ve ever seen.  Chris was making the point that marketing fails because we don’t listen and respond appropriately to our constituents as individuals.   To make his point he showed a very well edited clip from the movie Groundhog Day where Bill Murray learns the hard way that it’s important to drink to World Peace if you want your relationships to work.  Chris Wouldn’t come off the clip for me to post here (might have been some question to his own copyright culpability) but the trailer below will remind you enough of Groundhog Day to make the point.  

I think the role Corporate Blogging plays here centers on bloggings unique ability to speak in the customer’s language.   By empowering lots of contribution through an easy to use blogging solution, you expand the odds that a searcher is going to land on a blog that connects on a much more personal level than any Corporate website can hope for.  Another Blogging Best Practice!

 




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I had the opportunity to sit down with Gary Dick on his business program last week. As much as I may rail against "old media", TV is still a pretty effective way to superfically touch a lot of people.

In this interview, I had the chance to discuss Compendium Blogware and our easy to use corporate blogging software. What was great was the opportunity to explain that blogging is a great marketing tool for all business whether you are an SMB, a non profit or a large enterprise.

 




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After spending the last two days at the ExactTarget user conference I can see very clearly that corporations are hungry for effective ways to reach their customers. Compendium had a booth in the vendor expo where I was able to explain the benefits of our enterprise blogging software. Attendees including those representing advertising agencies, banks, the health care industry, publishers and retailers (to name a few) showed great interest when visiting the booth for more information. As suspected, many companies “get it” but are not sure how to get started. Our blogging software certainly provided the solution!Compendium Blogware - easy to use blogging software

We also took this occasion to introduce our new website as well as our refreshed logo (we’re now using “blogware” instead of “software” in our name to more clearly define our software as a service model). The most valuable experience for me was to listen to the needs of the various marketing professionals, learn something about their company and be able to help them fit blogging into their overall strategy for improving their business. How does blogging fit into your business?



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