Empathy doesn't come to natural to most of us. Potentially it is a lacking quality across my seemingly selfish generation, but I have to make a conscious effort towards empathy in any given situation.
Our friend, Seth Godin, recently wrote about empathy in marketing noting that marketers and the fact that as marketers we can try as we might to be empathetic and we may think we understand the hopes and dreams along with the woes of any given demographic, but we really don't. And when we think we do, we are likely making broad, incorrect generalizations.
What can we do about this? And how does empathy really work? I consider empathy to be very close to the idea of a "similar situation" sales approach (i.e. - I'm just like you; let me solve your problem like I did for someone just like you, etc.). The truest form of empathy is truly being in the same situation...not faking it or making assumptions. How do you create this feeling of empathy through blogging? You enable multiple individuals throughout your organization to create content. It's amazing even within a small company the socioeconomic, life stage and other diversity that exists and opening this up can be a powerful marketing tool.
Another way in which empathy is natural from a search perspective is through known data. Although I can agree as Seth warns that mixing empathy in marketing is rather dangerous --- the fact that through search and tracking tools we are able to tie back the search terms that an eventual buyer or "conversion" came to our website or blog from, therefore, as we learn more about the individual we can begin to make these somewhat dangerous assumptions such as "Stay at home moms generally search with terms such as XYZ where as working mothers usually search on terms such as ABC" and using these data backed assumptions to create better custom landing pages, blog templates, calls to action within a blog and so forth.
It might be a stretch and empathy may never be a natural quality in many of our everyday lives, but I believe that some of the benefits of empathy in marketing can be found through blogging and search.
Our friend, Seth Godin, recently wrote about empathy in marketing noting that marketers and the fact that as marketers we can try as we might to be empathetic and we may think we understand the hopes and dreams along with the woes of any given demographic, but we really don't. And when we think we do, we are likely making broad, incorrect generalizations.
What can we do about this? And how does empathy really work? I consider empathy to be very close to the idea of a "similar situation" sales approach (i.e. - I'm just like you; let me solve your problem like I did for someone just like you, etc.). The truest form of empathy is truly being in the same situation...not faking it or making assumptions. How do you create this feeling of empathy through blogging? You enable multiple individuals throughout your organization to create content. It's amazing even within a small company the socioeconomic, life stage and other diversity that exists and opening this up can be a powerful marketing tool.
Another way in which empathy is natural from a search perspective is through known data. Although I can agree as Seth warns that mixing empathy in marketing is rather dangerous --- the fact that through search and tracking tools we are able to tie back the search terms that an eventual buyer or "conversion" came to our website or blog from, therefore, as we learn more about the individual we can begin to make these somewhat dangerous assumptions such as "Stay at home moms generally search with terms such as XYZ where as working mothers usually search on terms such as ABC" and using these data backed assumptions to create better custom landing pages, blog templates, calls to action within a blog and so forth.
It might be a stretch and empathy may never be a natural quality in many of our everyday lives, but I believe that some of the benefits of empathy in marketing can be found through blogging and search.
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