Access whitepaper

Proof that brick and mortar purchases begin online.

Wednesday, November 4, 2009 by Megan Glover
Our refrigerator went kaputs last week. After debating whether to fix or toss we decided  to purchase a new one.

So, into a cooler all of our food went and our appliance shopping began. But, before we even stepped foot into an appliance store, I searched. I knew I wanted, a stainless steel refrigerator no larger than 20.6 cu ft,and 33 inches wide. (Small spaces in a house built in 1938!) I also wanted a good deal.

My search returned some great qualified results and I was really pleased to see a Compendium client, HHGregg, among the contenders. HH Gregg is a home appliance store that uses our blogging software to target keyword in organic search.

After an hour or so of "window" shopping online we'd identified a handful of refrigerators we wanted to see in person. We jumped in the car, went to the store, and within 45 minutes we had our brand new refrigerator paid for and scheduled for delivery the next morning.

While it was painful to incur an unexpected cost of a new refrigerator, my buying experience (thanks to search) was absolutely not. I'm just one "real-life" example as to how consumers are using search engines to find solutions to their problems. As a marketer... please make sure you follow HHGregg's lead, and be the solution I find.









Spread the Word

Comments for Proof that brick and mortar purchases begin online.

Leave a comment





Captcha

© 2009 Compendium Blogware
All Rights Reserved