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Is Corporate Blogging For Real?

chris baggott of Compendium Blogware Corporate Blogging Software Solution with Seth Godin My name is Chris Baggott & I'm CEO of Compendium Blogware. 
Marketing is about relationships.  Relationships happen between people, not brands & not institutions.  In this blog we will discuss facets of corporate blogging trends and best practices to help organizations understand and succeed with this medium by giving searchers what they are looking for and putting human beings back into marketing.

You tell me: Is this good business blog content?

Monday, November 16, 2009 by Chris Baggott
You Tell Me...is this really a blog post?

I saw this post on an ecommerce  blog the other day and had to give pause.  The powerful blogging software we offer has a complete API, so it's easy to integrate into other content sources, but I had not seen anyone use it to feed in relevant live chat transcripts.

At first I had to ask the question that I'm sure you are asking: is this legitimate content in a blog for business?

I really quickly came to the conclusion that yes, this is not only a really clever way to leverage existing content, it's actually quite valuable for the audience.  

Here's the thing:  Lot's of people have the same problem.   As a result, lots of blog traffic comes from organic search.   Those people ask questions...they want to find answers.    These live chat transcripts are direct answers to direct questions.   What's great is the simplicity.

You are already having these conversations.  Doug Karr once suggested looking at all the emails you send out each day as a source for blog content.   I thought that was brilliant and I think this is too.   

Every day people in your company have interactions with customers and prospects.   They help people, provide information and solve problems.  This content is nothing more than a reflection of that value...you have already invested in it, so why not share it with others who can benefit?



Gen Y women. What influences their brand discovery?

Friday, November 13, 2009 by Chris Baggott
search, social media and Gen YCan I buy stock in eMarketer?   Every day they send me this great email with relevant content to my business....and yours.

Like this report for example.   Clearly this blog is about education, and persuasion that we offer best blogging software for Business.   Our firm belief is that that Social Media helps a company serve two masters.  One is the search engine, and two is the need to humanize your business.

When you see a chart like this, it really helps make the case that if you just look at the responses related to search, online profile, and the two blog mentions (blog written by someone like me and professional or subject experts), you can clearly see that Corporate blogging is the critical hub of todays marketing strategy. 

Blogs drive search traffic better than almost anything else...and it's a lot easier and legitmate to simply write often about how you help customers and solve problems than a lot of other SEO tools you might be tempted with.

I also love the phrase: "someone like me".   Obviously, you have people in your organization who fit the professional/subject expert catagory.    But think about it.   Among your employees and your current customers you also have lots of people who can be classified as "someone like me".   

Now either Gen X or Gen Y women represents an extremely large catagory.   If you had to make a persona around everyone who could be slotted into these groups you would struggle.   But tactics like triggered emails to existing customers are amazing ways to solicit relevant blog content and engage the long tail of this diverse yet consistant audience.

Beyond the "One Blog" Strategy

Thursday, November 12, 2009 by Chris Baggott
Think about moving beyond the concept of "A" blog.   At it's most simplistic, a search engine is looking for a page that is focused on one thing....the one that relates most to the keyword or specific topic.   I love this statement by Vanessa Fox:

"Relevance means keeping to a topic, helping the search engine understand what your site is about and, ideally, about one thing in particular."

Often,  a blog can be confusing to search engines because they can cover so many different aspects of a topic.   

Make your Corporate Blogs SEO friendlyFor example, I had a blog in my email marketing days called "Email Marketing Best Practices" and I think I still win that search most of the time today.

Now in that blog I talk about "list building" almost 200 times.   List building was an important keyword for our business...along with about 5000 others.

You will never find this blog on a search for "list building" or any of the other terms we were targeting.   That's when it hit me.  

My content wasn't organized properly.
  

If I had a blog titled List Building and put all my List Building content on that blog, I would have a significantly better chance of ranking on that term.  Because I talked about all aspects of email marketing, the search engine is naturally going to look for an easier page targeting the right keyword and offering more perceived relevance.

Powerful blogging software can solve this problem for you. Think of blogging software that empowers lots of content creation, and organizes that content around the topics....Think of blogging as a target marketing strategy.

The Business Blogging Opportunity In The Travel Industry

Wednesday, November 11, 2009 by Chris Baggott
Travel Trends and Corporate Blogging OpportunityThere are some important lessons for the travel industry to be found in this eMarketer graph on consumers attitude towards travel.   These trends present interesting opportunity for those who choose to embrace them.  

Clearly search marketing continues to be a fundimental part of the buying process for travelers.   To compete, it's critical that travel marketers and publishers show up.

Whats really interesting here is the desire to stay closer to home.  Why?   A lot of this is perception of cost.   People naturally think that if it's closer it must be more economical.   Look at the other trends, and we can see they all relate to price and discounts.  

What's the role of your blogging solution in this world?

Think about the ramifications of these trends.  By definition, local means long tail.   If people are doing more searching and looking more specifically at local options, it is necessary to dramatically increase your content and the amount of stories you tell.   A previous strategy might be to focus on the big high volume destinations.  An online travel strategy going froward is to throw out a really big net and talk about hundreds or even thousands of local destinations.   If people aren't going to Aspen this year, where are they going?  Loon, Seven Springs, Boyne, Kissing Bridge, Mt. Baldy, White Pass.....there are hundreds.  And thats just skiing, multiply by every other type of vacation and getaway and you can see a really big opportuntiy.

This is where social media tools and specifically business blogging really add value.  Leverage your network to solicit stories (don't forget email), as well as writing them yourself and populate your keyword specific blogs to target search traffic.   Some estimates say that up to 50% of all search has local intent.  This eMarketer graph seems to support that. 

So as a Search Marketing strategy, give the searchers what they want:  Local content, great stories from real experiences and compelling offers and coupons.

New Study: Twitter drives search

Monday, November 9, 2009 by Chris Baggott
"Being in a social network is like going to someone's barbecue. People are talking about the experiences of their lives. The sharing experience that happens in the physical world also happens in the social."  48% of people who saw a brand's name on Twitter went to a search engine to look for the product.

Thats just one of the interesting findings by a new study out of Performics and ROI Research released last week.  I also like this quote:  "Thirty-two percent or respondents said messages about printable coupons on social sites resonate with them." 

I've often talked about how companies should feature their coupons as part of their Business blogging strategy...especially when leveraging a blog for search engine optimization.   The data clearly show a path from Twitter to Search. To me a better path is to make your blogs the anchor of your social media strategy and use a sharing tool to push that content out to Twitter with a tinyurl that will lead them back to the blog and the coupon.   I'm not a Twitter expert like my collegue Kyle Lacey is.   Kyle just released Twitter Marketing for Dummies and I'm looking forward to pick his brain about some of these Twitter and Corporate Blogging tactics.


Paula Berg: "Blogs are Central"

Monday, November 9, 2009 by Chris Baggott
Bobby Stark the President of Parthenon Publishing in Nashville posted the other day about a talk Southwests Paula Berg gave in October.   I pulled this key insight from his comments:

"Blogs are Central" – As Berg put it, the blog is the anchor for all of Southwest’s social media efforts. In addition to the search engine benefits of fresh, relevant content, the blog allows Southwest to lead the conversation. And, while Southwest has some 30 employees who contribute to the Nuts about Southwest blog, it’s direction to them is a model for all potential bloggers: write about things you’re passionate about, make it personal and write when you want to.

 
The key takeaways from this simple statement and the video are that one of the primary benefits they get is by focusing the blog for search engine optimization and that all other social media efforts lead back to the anchor...the blogs.

I also like that she highlights widespread employee blogging and that this doesn't have to be a job or hard....if you care about what you do, blog about it with the real passion you feel.  When you spread the load among many this becomes a whole lot easier.

If you watch the entire video, at the end, Paula talks about the benefits of this from an ROI standpoint.....They sell plane tickets.    This in no way takes away from the other 'soft' benefits they get which also have huge value, but clearly they make money too.  :-)


Don't forget to design your blogs for conversion

Monday, November 9, 2009 by Chris Baggott
Blog Design:   Someone on a linked in group I follow mentioned blog design.  This is critical, but not for the reason you might think. This specific discussion was focused on Blogging as a Search Marketing tool.   This means that the majority of your blog visitors are going to be first timers...and more importantly finding you because they are trying to solve a problem.  

In that light, you have to consider your calls to action.  What are the CTA's that can turn that prospect into a customer?

So many bloggers focus the most valuable real estate on their blogs to CTA's like "follow me on twitter" or "RSS My Blog" and forget about the actions that actually drive business right now.

Think about these blogs as organic landing pages....akin to a PPC landing page.  How does your PPC page convert traffic to leads and customers and apply that same design on your blogs.

Roto Rooter is a great example of this.  People find these blogs by searching things like "Plumber Detroit" or "24 Hour Plumber".   They are not that interested in being followers right now...right now they are trying to solve a plumbing problem.    Help them by using clear Calls to Action on your business blogs.

Blog Template CTA  Corporate Blogging software

Another Data Point In Why Search Leads Online Marketing

Friday, November 6, 2009 by Chris Baggott
People don't click on online display adsSeth's Blog pointed me to some great data out this week from Jack Loechner of MediaPost.  Read the story, but here is the punchline in the very first paragraph:

"The results of an update to the comScore highly publicized "Natural Born Clickers" research, conducted two years ago with Starcom USA and Tacoda, indicate that the number of people who click on display ads in a month has fallen from 32% of Internet users in July 2007 to only 16% in March 2009, with an even smaller core of people (representing 8% of the Internet user base) accounting for 85% of all clicks."

 
What does this have to do with blogging for search?   Everything really.   Online display ads are not that much different than offline display ads.   Most of their value comes from branding, not from direct action.   Search marketing on the other hand is almost entirely about intent.  Searchers want to solve problems.   You are in business to solve those problems.   When you show up, everyone wins.

Blog software allows you to go directly to your audience.   Display advertising online or off depends on some intermediary to deliver your message right?   Typically that adds a cost and layer of friction that doesn't exist when you can simply get in front people who are expressing a need for your products or services.

How to use your Corporate Blog for inbound links

Thursday, November 5, 2009 by Chris Baggott
Corporate Blogging is all about credibility and search marketing.   By organizing relevant content that is frequently updated you are essentially building targeted organic landing pages.   Content drives this strategy, but don't forget ever that inbound links are really valuable too.   Generally I fall into the camp that if your company bloggers create great content and that content targeting search, then you will dramatically increase the reach of your blogs and links will come naturally.

Sometimes however you might need to 'Prime the Pump' and engage in some strategies to legitimately go out and get some links.

This particular tactic is not my original idea but one I've been working on after a post by Rand Fishkin.  The idea is sort of back to the Zig Ziglar quote that has been around forever:

"You will get all you want in life if you help enough other people get what they want."

There is really nothing new conceptually with Social Media.  The ideas are the same as they were before brand corruption, now we just have the tools to actually execute.

Rand's idea is to target people you know and write a testimonial about them.   The key is not to put this testimonial on your blog, but offer it up for them to put on their own blog. 

Another spin on this is the offer to be a guest blogger.  I use Google alerts to keep track of who's blogging in my industry, that gives me a steady stream of fellow advocates to reach out to.

Corporate Blogging drives search better than social networking

Wednesday, October 28, 2009 by Chris Baggott
HOORAY!!!! The truth is finally starting to come out!    Last month we talked a lot about the most recent Gartner study talking about social media darlings like micro-blogging plunging down the trough of disillusionment.   Corporate Blogging is rapidly moving up the slope of enlightenment.  Why? 

Simple  ROI.   Corporate blogging is a search marketing strategy that leverages social media...not a social media strategy for the sake of being "in" social media.

Today eMarketer gave me a huge gift with reporting on a fantastic study by the firm Chitika that is highlighted in the graph above, and more importantly in the following statement:
 

.....Still, social media sites are only sending a tiny fraction of traffic. An earlier Chitika Study concluded that “the overwhelming dominance of search engines is facing little, if any, threat from social networks.”

The company looked at the top sites sending traffic to the publishers in its network and found that Google alone accounted for 76.13% of referrals.

Taken together, search engines made almost 98% of all referrals, while social networking sites made up just 0.55%.

What else can I add?   Most Corporate blogging traffic doesn't come from repeat 'readers' it comes from first time visitors.  And most of those first time visitors come from search.

Why should your business blog?   To target searchers and solve their problems.


You Don't Peak In High School

Monday, October 19, 2009 by Chris Baggott
You don't peak in high school.Seth had a great post the other day talking about the goal of High School being basically to draw as much attention to yourself as possible. 

The point being that most of the time this attention getting is short lived and without any real long term goal.  As my wife says to our kids all the time: "You don't want to peak in High School!"

We see this a lot with the business people we talk to who are enamored with social networks without having any real goals.  Like high school, the goal is to be popular with no other objective.  This was perfectly manifested in the eMarketer story we talked about the other day.  Their survey said that marketers had a goal of being Thought Leaders?

Seth's brilliance is that we have all seen this in our own lives.  Popularity for the sake of popularity..."If I'm popular lots of good things will happen".  Now some people are naturally going to be popular while most are going find themselves doing lots of compromising activity in a desperate attempt to be popular.....as you remember I'm sure, that popularity didn't last long and the memory is probably pretty bitter for all associated.

Then you have your ten or twenty year reunion and you find out who is really successful in life.  Almost always, it's not the people who peaked in high school.  The successful people are the ones who focused on the fundamentals and had a vision of the future.

How does this tie to Corporate Blogging?  Widespread employee blogging is an investment in the future.   The goal isn't popularity, followers or fans.  The goal is to lay a foundation of stories about the problems you solve.  That content will target search traffic.  SEO is better for everyone...it's scalable,  sustainable and puts you in front of people (prospects) who have problems you can solve.   Corporate Blogging is real life, not high school.

Marketers to focus on New Customer Acquisition in 2010. Hallelujah!

Friday, October 16, 2009 by Chris Baggott
Marketers Goal - New Customer Acquisition!  Hallelujah!

eMarketer reported a couple of weeks ago the results by Unisfair asking marketers to rank their top priorities in 2010.   You can see the results for yourself.   The number one goal is new customer acquisition.  

A couple of other things caught my eye however.   For example "thought leadership"?

Now I've not seen the questions but my guess is that they must have been multiple choice.   Thought leadership is a tactic, not a goal.   Why does a marketer want to be a thought leader?  Only as a means to drive one or all of the other goals.   As a company that promotes Corporate Blogging Software, we often get caught in these conversations with marketers.

We see companies all the time that want to imitate a blogging solution because they think it will help them become a thought leader (which is can).  What these marketers often don't think through is WHY they want to be a thought leader?  

The only reason can be to drive customer acquisition first and hopefully influence retention.    On the acquisition side, I am pretty sure we all agree that search is the greatest acquisition tool of all time.  After all, you have a prospect that doesn't know you but is still willing to tell you their problem.   All you have to do is show up in the search results and look credible.

This is really why in this same study, social media and search engine optimization were the one and two tactics listed:

eMarketer   top marketing tactics for 2010

Keep in mind what we have been talking about all along here.   Blogging for Search is what this is all about.  Targeted blogs rank highly for search.   The humanity of the media is what converts that searcher into a prospect.    It's about target marketing and credibility.   That is what makes corporate blogging one of the fastest adopting tools in the marketing arsenal.

Colleges use Corporate Blogging Tools For Recruiting High School Students

Monday, October 5, 2009 by Chris Baggott
New York Times Oct 1 article on Student Blogging at MIT
The New York Times (which I pay to read on my Kindle) had a great article on how MIT and other colleges are using Powerful Blogging Software to leverage their own students in the recruiting effort.  

As Seth Godin says: "Websites are for fact & figures, blogs are for stories".   Who better to tell the stories about what your school is really like, than the students who attend?   The present state of marketing consists of two unavoidable elements.  The first is that institutions don't control the media, people do.  This is a profound shift and the primary driver of organizations leveraging blog software that is designed for Search Engine Optimization.

People (yes, students are people too) are sliding into smaller and smaller niches.  To find them, or more importantly, have them find you you have to really focus on creating and distributing lots and lots of relevant content.   Most schools do a great job of talking up their Football team, but what happens when a valedictorian types in "best chess club"  or is interested in the environmental work students might be doing.

These kids are searching, they are telling the search engines exactly what they are looking for and if you are not freeing your students to blog you are missing an amazing search marketing opportunity.   The more student bloggers, the more great content showing the total range of what your institution can offer the diverse interests of today's students.

Why are educational institutions turning to Corporate Blogging Software instead of the home grown variety?   A couple of simple reasons.   One is to have a little control.  This may come as a surprise to some, but although smart some college students can still make bad decisions.  This doesn't make them bad people, but it requires that organizations use tools that permit approval before content gets live.   This isn't designed to stifle creativity or crush the soul of the program.   Monitoring is all about preventing content that can damage both the student and the institution.

The second reason Colleges choose Business Blog Software is because these tools are designed specifically as SEO Tools.    Telling lots of stories that no one ever sees doesn't help anyone.   The Goal is to target specific content to specific individuals by targeting their search terms.

 

WordPress is not Corporate Blogging Software

Tuesday, September 8, 2009 by Chris Baggott
Here is what your vendor is telling us about recent security vulnerabilitys that affected some of the worlds most experienced Bloggers like Robert Scoble:

"I’m talking about this not to scare you, but to highlight that this is something that has happened before, and that will more than likely happen again."

That quote is straight from WordPress and perfectly acceptable in a world where your blog is not mission critical..where a bug or virus getting into your system isn't that big of a deal...a world where people actually like having to worry about plug-in's and frequent upgrades and software tweaking....

Here are some direct comment quotes from Techcrunch on the subject:

"This causes a false sense of security. especially with the bulk of WP users who really don’t understand anything past the WP dashboard."

"My sites were victims of such attacks, as mentioned in this TC article. There were unknown users signing up on my blog, although i’m not accepting signups."

"The fact that a CMS needs “virus/malware” software of its own is frightening. WordPress is the BIND/Sendmail of the blogging world."

"I had a “viagra” pharmacy (or their affiliate) injecting a re-direct in my wordpress installation and it’s incredible tough to figure out where they’ve placed it."

"This absolutely destroyed my blog, which has been “down” for a very long time now."

"This is a nasty hack that essentially turned control of my site over to others."

"WordPress has and will continue to be vulnerable to attacks. The sad fact is that the code base is very poor and it’s truly astonishing that it is so widely used. Yes, WordPress works and is great software, but the core could be MUCH better."

"...you look at the codebase for projects like this and it’s like WTF? But so many people use it…"

"Wait on second look, I did have an unauthorized admin user! He just wasn’t showing up on the list. It was funny… when I looked at my users, it said there were 5 admins. But only four on the list, and I know all four. When I queried the database outside wordpress, the fifth showed up. sneaky."




This is just not acceptable in the business world!   Business Blog Software needs to be secure and engergy needs to be spent in online marketing and not on constant monitoring and upgrading your software code.  Remember plug-in fixes come only after there have been problems.

This is why Software as a Service offerings are gaining such momentum.  As organizations of all sizes begin to recognize the value of these tools for Online Marketing instead of tech toys....there is going to be a lot less tolerance for having to babysit code and more demands on Return on Investment.

Gartner talked about this in their recent Technology Wave Report when they highlighted Corporate Blogging and mentioned second and third generation software as one reason for it's acceleration.   WP is a 1st generation tool.   Fun for hobbyists but probably not a business tool.



ComScore is telling us that the web is moving away from "Sites"

Tuesday, September 1, 2009 by Chris Baggott

ComScore just announced the most recent search numbers. They show Google continues to rule the search universe with 68% market share. The most important number in the report should finally be a wake up call to all marketers….There were 113.86 Billion global web searches last month, up 41% from the same period a year ago. 


Search Marketing and Corporate BloggingRepresented in this graph which show that the average searches per person is increasing dramatically year over year.

 

Marketers....Search Marketing is still the biggest opportunity to impact your business.

 

For all the talk about competition from the likes of Twitter and Facebook, people are searching

more than ever.

 

More then a threat to the social networks however, this should be worrisome to traditional web

site marketing.   The site is quickly becoming an obsolete notion in the age where most of

your traffic is coming from searchers.

 

(just thought of my next blog post)  My general point is that the web is becoming On-Demand. 

The Searcher expects instant gratification.  It's a world where they tell you what they want in any

of thousands of different ways and you only have to show up.  No domain, no URL to remember,

little branding....

 

This is why Blog Marketing is growing so rapidly.   As the web moves beyond the 'site' it's moving

towards specifically targeted pages....full of human relevant content to satisfy the searchers and

build real relationships.

 

 

 

 

 

 

Rand Fishkin and the how's & why's of Unique Content for SEO

Monday, August 31, 2009 by Chris Baggott
Please start today by watching this video:



SEOmoz Whiteboard Friday - Generating Unique Content from Scott Willoughby on Vimeo.

Not let's dissect what Rand Fishkin is saying here and how it relates to Search Marketing via Business Blog Software...

The Need For Unique Content....the search engines want new content because that makes the searchers happier.  At the end of the day, the more fresh content, the better.

I love how he talks about the search engines desire for fairness.   He says with linking there is a problem of "only the rich get richer" and you need to counter that by showing a lot of "diversity in the results."  This is exactly why every organization should be doing what Gartner advised and starting a widespread Corporate Blogging program.

Let's start with what Rand calls Editorial Content.   Seth Godin calls these stories.   At Compendium Blogware, we advocate freeing all of your employees to blog.   Let them tell the stories of the company, the customers, the problems they solve and the people they help.   Even developers or guys on the loading dock can be potentially valuable content providers.    The video talks about how Editorial Content is hard to scale, but don't overlook your fellow employees.  

He talks about Machine Generated Content as well.  Of course any content can feed into your blogs and should, so I'm not going to talk too much about that here.

Finally, Rand discusses User Generated Content.  What he misses is how easy it is to get UGC if you only ask.   Rand talks about building community etc... but the simplest and most reliable way to get User Generated Content is to use your email program to simply ask.

I've seen many successful programs that trigger an email after an experience (a sale)  "Hey how do you like your new xxxxxx?"   "We have this blog and would love to feature your story...visit this link and tell us all about it.."  (see example here....)

Something that simple can generate literally hundreds if not thousands of user submissions.   You just have to make it easy (something automated email does)  Check out this example

2nd Generation Blog Software makes this all pretty easy.  Give it a try and see for yourself.


 
 


Chris Brogan's Take on Content Marketing

Thursday, August 27, 2009 by Chris Baggott

Search Is Vital

I came accross a post by Chris Brogan that is about a year old.  Still relevant LOL.  He's reviewing a book called: Branding only works on Cattle and makes this point:

“Search is a larger, behavioral reality that impacts corporate strategy.”

Baskin rightly points out that marketing strategies that don’t include a heavy element of search won’t work well for us. One of the reasons that I advocate content marketing, such as writing a compelling group blog, is that it’s an opportunity to build search equity. Writing about things that people might search for is a great way to find some new people at your door who might want a look at your product.

Exactly.  Although the world has evolved beyond the Group Blog to more widespread employee blogging, Blog Marketing is moving mainstream as a corporate marketing strategy for the simple reason that you can drive very high ROI by winning search and solving problems for your customers.
 


UGGH! Why are we making Social Media Marketing so &^%$* Hard!

Wednesday, August 26, 2009 by Chris Baggott
Sorry...I'm taking a deep breath....trying very hard not to rant.  As Gary Vee says: "Don't be a hater"

But....ok start by taking a look at the following graph.  More truly great insight from eMarketer (never shoot the messenger)

Corporate Blogging Adoption

So let's start with the first point.  Frankly we solve that one and almost every other argument here goes away.

"We Don't know where to begin"


You begin with a Corporate Blogging Strategy.  So simple, the first step and the highest value social media online marketing strategy is to begin telling your stories with a human voice.  Who are you?  Why are you doing this?  Who are your customers and why do they buy from you?  What problems do you solve?

Look at Gartner's newest technology wave report.  Corporate Blogging is growing in adoption faster than any other technology in marketing.  It is the hub of every other social media strategy.  Why?   Well that brings us to problem number two:

"There is no established way to measure the effectiveness of Social Media"


You measure the effectiveness of Social Media just like any other online marketing effort.   Effective blog marketing measurement starts with Traffic and for the most part this means search marketing.  The vast majority of blog traffic comes from first time visitors and most of that comes from searchers.

This by the way is fantastic.  Searchers are people with problems.   You are in the business of solving those problems....so by telling your stories and the stories of your customers, you win more search and begin more relationships.  This starts with search traffic which is easily measured and easy to calculate the ROI.  Compare your blog traffic to what it would cost on PPC and you have an instant ROI to show the boss.

Next, traffic isn't enough.   Is that traffic happy?  That is calculated by looking at your bounce rates.   High bounce rates tell you point blank that you are not making your visitors happy.   Read times help too.

I can't tell you how many discussions I've had with "thought leader" purists that have 89% bounce rates when I can show other blogs that may appear "too commercial" with 30% bounce rates.   Which one is making the visitor happier?   It's not up to you it's the data that tell the truth (ok.....breath....starting to sound like a rant....)

The final measurement is the same one you use for every other marketing effort you engage in.  Conversion.  So many people in Social Media get wrapped up in Conversation that they forget about Conversion.    Now granted, some people like to talk.  However, most of us online are either here to solve a problem for someone or to have a problem solved.    Only conversion rates can tell you if you are being successful.

Summary:  Traffic, Bounce Rates, Conversion...that's how you measure Social Media ROI

As for the rest: Funding, Time, Legal.....amazing how they all melt away as objections once you start driving more business.

Third Generation Blogging is Database Marketing

Tuesday, August 25, 2009 by Chris Baggott
We have been talking a bit about the new Gartner Technology Wave report.  As we have seen, Corporate Blogging has been enjoying rapid adoption because of the recognition that blog marketing can be a very high ROI activity.  The new tools available with the introduction of third generation blog software helps as well.

I was reminded today about a post I made way back in 2005 Quoting the book: Strategic Database Marketing...

"Data doesn't build loyalty.  What builds loyalty and profits are creative marketing strategies using customized communications based on that database."
 
Arthur Hughes wrote these words back in like 1987 and they are even more true today.   Think about this as it relates to Search Marketing and Corporate Blogging.   Search starts with data. 

That data are the keywords your customers and prospects use to solve their problems.   The goal of search marketing is to target those terms just like we would target an address in email or even direct mail marketing.

The magic of third generation business blog software is the ability to customize your blog communications based on that database.     Just like you don't want to deliver the exact same offer to different segments of your mail database, you don't want to deliver the exact same content to your search database either.  

Organizing your content around topics and keywords achieves the goal Arthur Hughes set out for us.   Customize your communications based on data.  



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